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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
PiecesChat
PiecesChat

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Categories

Solutions

Description

Product Description:

Pieces Chat is a patient and family communication tool integrated into the health system’s EHR patient portal. This two-way platform allows patients and families to ask unlimited questions about medical terminology, providing clear and accurate answers. By addressing routine inquiries, Pieces Chat empowers families with information while allowing physicians to focus on personalized patient care, enhancing overall communication and collaboration.

About Pieces:

Our mission is to better people’s health and wellbeing. We do that by combining artificial intelligence with deep clinical knowledge to predict outcomes and present actionable information to healthcare providers. We also connect people to needed community services and community services to one another. By reducing manual effort our customers can spend more of their time helping people rather than entering, organizing or sifting through data.

Product Description:

A comprehensive, digitally-driven solution designed to help patients regain control of their heart health after a major cardiac event or procedure. With personalized clinical exercise plans based on diagnosis, vitals and personal preferences, plus live coaching and continuous physiological monitoring, we guide patients through their recovery journey. Custom-designed provider-facing application with built-in ITP interfacing directly with enterprise EMRs ensures high-relevance, seamless coordination with referring medical team.

About Kento Health:

Kento Health, co-developed with Mayo Clinic, is a digital cardiac care platform providing accessible, adaptable programs to patients across the care continuum of cardiovascular disease, spanning exercise, nutrition, behavioral health, smoking cessation and medication management. Our AI-driven platform leverages the latest clinical literature, and patient-level clinical and biometric monitoring data to deliver personalized care plans to users and real time insights to Kento clinical coaches and external care teams. 

Kento is deployed in several U.S. health systems and we have demonstrated > 90% engagement rate to our programs, providing a proven model for delivering effective, scalable care. 

Compatibility level

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Clients

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Product Capabilities

Pieces Chat supports context-aware responses by leveraging clinically approved summaries and advanced AI capabilities to understand patient inputs in the context of their medical history, current condition, and ongoing treatment plans. Integrated within the health system’s EHR, it tailors responses to align with a patient's specific circumstances, providing relevant and accurate information or advice. By synthesizing data from multiple sources, including patient records and care plans, Pieces Chat ensures that its interactions are meaningful, personalized, and aligned with the patient's care journey, enhancing both understanding and engagement.

Pieces Chat ensures robust privacy and security, particularly when handling sensitive Social Determinants of Health (SDOH) data, through compliance with HIPAA, SOC2, and TX-RAMP standards. HIPAA safeguards the confidentiality and integrity of patient health information, ensuring all interactions meet strict healthcare privacy requirements. SOC2 focuses on maintaining data security, availability, and confidentiality to prevent unauthorized access or breaches. TX-RAMP ensures compliance with state-mandated security protocols for cloud-based solutions, guaranteeing secure data storage and transmission. Together, these certifications provide a secure foundation for effective and safe communication between patients, families, and healthcare providers.

Use Cases

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

Description:

Kento offers an AI-powered virtual cardiac care platform, co-developed with Mayo Clinic, providing personalized rehabilitation and chronic disease management programs. Designed for health systems, insurers, and employers, Kento supports patients at every stage of heart health.

For Health Systems: Expand access to care, reduce waitlists, and lower readmissions with remote monitoring and virtual rehab programs. Kento’s AI identifies care gaps, supports clinicians with actionable insights, and streamlines workflows through seamless EMR integration.

For Patients: Receive 24/7 physiologic monitoring, personalized exercise and nutrition plans, and direct access to dedicated cardiac coaches — all from the comfort of home.

For Insurers and Employers: Reduce healthcare costs and improve member outcomes by offering scalable disease management and prevention programs. Kento’s data-driven approach enhances early intervention and reduces avoidable hospitalizations.

Pediatric use cases:

None provided

Users:

Patients, Health Systems and Providers, Employers, Health Plans and Insurers, Cinicians and Care Teams

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Acute care EMR

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Would prefer not to disclose, Point Click Care

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Client Types

Differentiators

Differentiators vs EHR Functionality:

 Deep native integration with the Electronic Health Record ensures seamless application of AI in healthcare workflows, particularly at the frontlines.

Differentiators vs Competitors:
  • Insights generated in real-time at the bedside using predictive models, which are then communicated through clinical generative AI.
  • Deep native integration with the Electronic Health Record ensures seamless application of AI in healthcare workflows, particularly at the frontlines.

Differentiators vs EHR Functionality:

Kento goes beyond traditional EHR functionality by offering a specialized virtual cardiac rehabilitation and chronic disease management platform. While EHRs store and organize patient data, Kento provides real-time remote monitoring, AI-powered insights, and personalized care plans. Our platform enables proactive intervention, improves patient adherence, and reduces readmissions — all while integrating seamlessly with EHRs to enhance care coordination and clinical decision-making.

Differentiators vs Competitors:
  1. Clinical Validation and Partnerships: Co-developed with Mayo Clinic, a leader in cardiac care, providing a gold-standard approach to rehabilitation and chronic disease management​​.
  2. Comprehensive Cardiac Care Across All Stages: Tailored programs for every stage of heart health (At Risk, Diagnosed, and Post-Acute) with personalized interventions for prevention, management, and recovery​.
  3. AI-Powered Personalization (KAI): Kento’s proprietary AI, KAI, continuously monitors patient data, delivers real-time insights, identifies care gaps, and offers personalized interventions, enhancing clinical decision-making​.
  4. 24/7 Physiologic Monitoring and Clinical Coaching: Provides continuous heart rate, blood pressure, sleep, and activity tracking, combined with on-demand 1:1 clinical coaching from cardiac rehabilitation specialists​.
  5. Scalable and Flexible Technology: Offers BYOD (Bring Your Own Device) support with over 60 compatible devices for monitoring and seamless integration with existing EMR systems, reducing administrative burdens​.

Keywords

Images

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Videos

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Downloads

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Alternatives

Company Details

Founded in 2015

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