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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

Kento Manage is a comprehensive, long-term virtual disease management program designed for patients with chronic heart conditions such as ASCVD, heart failure, and AFib. By combining 24/7 remote monitoring, AI-driven insights, and 1:1 clinical coaching, the program ensures patients stay on track with their medications, lifestyle modifications, and overall cardiac care. Through real-time physiologic monitoring, tailored exercise and nutrition plans, and proactive intervention strategies, Kento Manage helps reduce hospital readmissions, prevent disease progression, and improve patient engagement. This program seamlessly integrates with healthcare providers, maximizing value-based care outcomes while keeping patients healthier and more independent.

About Kento Health:

Kento Health, co-developed with Mayo Clinic, is a digital cardiac care platform providing accessible, adaptable programs to patients across the care continuum of cardiovascular disease, spanning exercise, nutrition, behavioral health, smoking cessation and medication management. Our AI-driven platform leverages the latest clinical literature, and patient-level clinical and biometric monitoring data to deliver personalized care plans to users and real time insights to Kento clinical coaches and external care teams. 

Kento is deployed in several U.S. health systems and we have demonstrated > 90% engagement rate to our programs, providing a proven model for delivering effective, scalable care. 

Product Description:

Empowers agents, clinical and non-clinical, with the same gold-standard clinical and administrative logic that powers self-service.

Call center staff launch from the EHR or existing interface; Clearstep guides them step-by-step through what to ask and what to offer, with structured documentation pushed directly into the EHR.

Why Clearstep is chosen:

  • Shrinks AHT (average handle time) and reduces variation
  • Standardizes MA/RN workflows with gold-standard clinical content guidance
  • Ensures agents always offer the best, safest care options
  • Extends scheduling rules from Optimized Scheduling into human-assisted calls
  • Reduces errors, duplicative questions, and missed opportunities

Solves: inconsistent triage advice, long handle times, training burden, safety concerns, documentation gaps.

About Clearstep:

Clearstep is the most widely implemented agentic AI platform for patient access and capacity optimization in U.S. health systems. Built on Dr. Barton Schmitt’s nationally trusted clinical triage protocols, Clearstep delivers >95% accuracy, transparent and explainable decisioning, and the strongest clinical rigor of any AI-powered triage or navigation solution on the market.

Clearstep partners with leading health systems—including HCA Healthcare, Ochsner Health, Mount Sinai Health System, Novant Health, Tufts Medicine, and Baylor Scott & White—to solve their most urgent access and operations challenges: misrouted care, overwhelmed call centers, fragmented digital entry points, and underused provider and facility capacity.

Through its Smart Care Routing™ platform, Clearstep removes the friction, waste, and variability that keep patients from reaching the right care and keep health systems from using their resources effectively.

By powering every digital and phone front door with AI agents that triage, navigate, schedule, intake, and support call center workflows, Clearstep delivers a seamless, guided patient experience—while unlocking millions in operational efficiency through smarter, data-driven utilization of clinical and facility capacity.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

Description:

We white-labeled and fully-configured a COVID-19 screener to the care access points (hospitals, telemedicine providers, nurse hotlines, and at-home resources of a 17-hospital system (reach out to learn specifics). A COVID-alert message on the home page routes users to the option to screen their symptoms for risk of infection and presentation of system-wide care options. The entire process of whitelabeling, configuring, implementing, testing, and going live was complete in 5 business days.

Pediatric use cases:

Clearstep's virtual triage platform is able to route >99% of adult and pediatric chief complaints towards their evidence-based next step.

Users:

Once live, an e-mail campaign was sent out to 650,000 residents in the areas surrounding the system to inform them that they could screen their symptoms. The email achieved the highest engagement rates of any mailer ever (3x higher email open rate and click-through rates). The COVID screener was used 30,000 times in the first three days.

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

None provided

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Client Types

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:
Clearstep marries disparate data sets that exist in various locations within the system. We take the responsibility to marry clinical content, provider directories, insurance & eligibility information, claims data, and scheduling systems so that your system's teams do not have to. Clearstep is ready-made and fully-supported by our development team.platform that is customizable to your health system's specific resources. Clearstep's business solution package also offers patient targeting to ensure that patients searching specific symptoms within a health system's geography are routed into that system via a seamless, effortless, already-built user experience.
Differentiators vs Competitors:
Clearstep is the only solution providing an end-to-end user experience that guides patients through all aspects of booking care. Our symptom checker is powered by the most accurate triage, diagnostic, and home care content available and is derived off content that is already used in 95% of nurse call centers in the country. Clearstep uniquely offers a natural language processing engine that can handle free-text descriptions of an individual's chief complaint. In addition to featuring the most accurate content available, Clearstep's digital dialog asks the least number of questions as compared to competitor platforms and provides a single next-best step. Competitors often provide multiple possible causes and next steps that reduce clarity for the end-user's next step.

Keywords

Images

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Videos

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Downloads

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Alternatives

Company Details

Founded in 2018

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