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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Virtualis™
Virtualis™

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Categories

Solutions

Description

Product Description:

The AI Nerve Center for Hospital Care

Virtualis™ is the proprietary, patent-pending clinical intelligence platform powering LIVEMED Telehealth™. Designed by physicians, for physicians, it transforms fragmented hospital communication into an intelligent, real-time triage system that prioritizes what matters most—saving lives.

At its core, Virtualis™ uses medical-acuity AI to sort and escalate nurse-to-physician messages, ensuring the sickest patients are seen first. High-acuity messages are flagged instantly, cutting through the noise and reducing cognitive overload for clinicians.

But Virtualis™ is more than a smart pager. It’s the foundation of a fully integrated care layer—connecting to Virtualis One™, our universal EMR interface, and enabling secure chat, automated specialty routing, and AI-assisted clinical workflows across hospital networks.

Virtualis™ is not just communication. It’s clinical precision, operational speed, and AI you can trust—on every shift.

About LIVEMED Telehealth™:

Redefining the Future of Specialty Care

LIVEMED Telehealth™ is an AI-powered, physician-led health technology company revolutionizing how hospitals access and deliver specialty care. At the intersection of advanced machine learning and real-world clinical workflows, we are solving one of healthcare’s most urgent challenges: real-time access to high-quality specialty physicians—anytime, anywhere.

Our platform combines Virtualis One™, a universal EMR interface that bridges disconnected hospital systems, with Virtualis™, our patent-pending AI-driven communication engine that triages clinical messages based on medical acuity. Together with our tech-enabled multispecialty physician group and telemedicine device network, we’re building a next-generation hospital operating system—one that’s intelligent, agile, and deeply human-centered.

LIVEMED Telehealth™ doesn’t just connect hospitals to specialists—it empowers them to deliver smarter care, reduce unnecessary transfers, improve outcomes, and transform inpatient operations using precision AI.

Product Description:

Ada Assess - Intelligent health assessments that empower and educate patients on their symptoms and next steps

Your digital front door for instant healthcare access with market-leading accuracy and user experience.

  • Accessible symptom assessments with the highest levels of accuracy and safety
  • Digital integration, branding and single sign on authentication for a seamless experience
  • Covers 10,000+ symptoms and 3,600+ conditions
  • Includes rare, pediatric, obstetric and mental health conditions

Ada Connect - Personalized care navigation and virtual triage to connect patients with the right care

Navigate patients to the most appropriate care for their symptoms

  • 8 levels of urgency advice
  • Tailor to your care options, support services and digital offerings
  • Prioritize urgency based on acuity and risks, and guide to less urgent care when appropriate 
  • Safely increase uptake of cost-effective or virtual services

Ada Handover - Patient-to-provider handover to support clinical decisions and conversations

Help your providers understand and connect with their patients while preparing for and optimizing their encounters.

  • Give doctors and advanced practice providers more time with patients
  • Reduce the administrative burden
  • Provide clinical reports directly in, or via, the patient’s EHR
  • Add assessment history to patient’s record

Ada's enterprise solutions are helping leading healthcare systems, insurers, life sciences, governments, and non-profits around the world to provide medical guidance that is trustworthy, personal, and effective. 

About Ada Health:

Ada is a global health company created by doctors to improve human health by transforming knowledge into better outcomes.

We built an award-winning, comprehensive, and easy to use AI-powered symptom assessment, triage enhancement, and care navigation platform. Our competitive strength is our medical knowledge base and probabilistic reasoning engine. This forms the core of Ada’s ability to help millions of people manage health concerns reliably and simultaneously.

Ada’s solutions support users, medical professionals, payers, businesses, employers, and health systems across the globe to improve outcomes and care efficiency.

Some of the partnerships in the US include Sutter Health, Kaiser Permanente, Jefferson Health, Pfizer, and Novartis.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Integration with patient portals and EHRs using FHIR open standards.

Probabilistic reasoning engine with a comprehensive medical knowledge base, provides safe and personalized information.

Recognized for highest levels of privacy and security.

Dynamic question flow, so depending on the user's symptoms and risk factos, the assessment flow will differ each time. Asks the user a series of questions, just like a doctor.

Proven to deploy at scale with some of the world's largest health systems. Already available to over 60million users.

Ada is continually improved and optimized.

Use Cases

Description:

Intelligent Clinical Communication and AI-Driven Triage for Hospitals

Hospitals of all sizes face a common challenge: fragmented communication between care teams leads to delayed responses, physician overload, and missed opportunities for timely intervention. Traditional paging systems and siloed messaging apps lack prioritization, forcing clinicians to sift through dozens of messages without knowing which patients need urgent attention—or which specialist to call.

Solution:

Virtualis™ is an intelligent communication platform that uses physician-trained AI to triage nurse-to-physician messages in real time based on clinical acuity. It automatically classifies incoming messages (e.g., red = critical, yellow = moderate, green = routine) and suggests the appropriate specialty to consult—streamlining workflows and ensuring timely access to the right expert.

Impact:

• Accelerates clinical response times

• Reduces communication noise and alert fatigue

• Streamlines specialist consultations with smart routing

• Improves care coordination across departments and shifts

• Supports better outcomes by aligning attention to patient acuity

• Works seamlessly across EMRs and hospital systems, with no workflow disruption

Whether in large academic centers or community hospitals, Virtualis™ becomes the intelligent layer that transforms communication into a high-impact clinical decision tool—elevating care quality and operational performance system-wide.

Pediatric use cases:

Same application as above 

Users:

Clinical Users

• Registered Nurse (RN)

• Charge Nurse

• Nurse Practitioner (NP)

• Hospitalist

• Emergency Medicine Physician

• Specialist Physician (Neurology, Cardiology, etc.)

• Pharmacist

• Respiratory Therapist

• Speech-Language Pathologist (SLP)

• Physical Therapist

• Occupational Therapist

• Social Worker

• Case Manager

• Clinical Coordinator

Leadership & Admin

• Chief Medical Officer (CMO)

• Chief Nursing Officer (CNO)

• Chief Medical Information Officer (CMIO)

• Director of Nursing

• Medical Director

• Director of Clinical Informatics

• Telehealth Program Manager

• Director of Case Management

Technology & Integration

• Clinical Workflow Analyst

• Hospital IT Administrator

• Systems Integration Lead

Description:
  • Digital front door care navigation
  • AI-powered symptom assessments
  • High medical quality prediagnosis
  • Patient education
  • Personalized care navigation
  • Virtual urgent care
  • Virtual primary care 
  • Clinician decision support
  • Population health
Pediatric use cases:

Ada's knowledge and AI includes pediatrics and can advise on a range of symptoms, risk factors and conditions for children and babies from birth [Note: Ada is a medical device intended to be used by people over 16]

Users:

Patients, Members, Users

Clinicians 

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Patient portal, Website / public online sources

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, Self-developed

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Client Types

None provided

Differentiators

Differentiators vs EHR Functionality:

Virtualis™ is not an EMR replacement—it’s an intelligent communication and triage layer that sits above the EMR. While EHRs document care, Virtualis™ orchestrates it in real time, prioritizing clinical messages by medical acuity and streamlining team collaboration without disrupting existing workflows.

Differentiators vs Competitors:

Unlike generic chat platforms or static paging tools, Virtualis™ uses physician-trained AI to triage messages, reduce noise, and escalate care based on urgency. It’s the only communication tool built to think clinically, scale across hospitals, and plug into any EMR ecosystem—turning communication into a care-delivery engine.

Differentiators vs EHR Functionality:

Available to the user via their patient portals puts Ada at the front of the care experience and helps patients navigate complex care system and find appropriate care for their needs. 

Ada integrates into the care team's clinical workflow via their patient's electronic record (i.e. Epic) helps:

  •  Release time to care by saving patients from needing to repeat their story 
  • Prepare physicians ahead of the consultation and be focus their time where it may be most needed. 
  • Support clinicians' decision-making by surfacing symptoms and risk factors that they may not have previously considered in their diagnosis 
Differentiators vs Competitors:

Clinically advanced: Our pursuit of clinical excellence can be seen in the preliminary results from studies that indicate that Ada may be the most accurate and comprehensive symptom assessment.

A trusted and intuitive user experience: Ada’s award-winning design and user interface help users to confidently interact with Ada to understand their symptoms, possible conditions, and next steps.

Rich data capabilities: Our data capabilities can help our clients gain insights into their populations, ranging from developing new products to designing new employee journeys.

Navigation and integration: Care navigation and guidance is customizable to client’s needs, and Ada can integrate seamlessly with existing programs.

Ada’s global reach: Available in 11 languages and 150 countries, Ada is available to over 50 million people and can adapt to local needs.

Keywords

Images

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Videos

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Downloads

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Ada Health - Definitions of DFD paper_v1.3_July2023_edit_LR.pdf

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Company Details

Founded in 2011

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