🚑 VectorCare + Lyft Smart on FHIR: Hospital Use Cases

1. Faster, More Efficient Discharge Planning

Problem: Discharge delays occur because patients lack a ride home or transportation is arranged manually via calls and faxes.

Value of the App:

• Case managers can instantly request a Lyft trip directly from the EHR using FHIR data (patient demographics, pick-up location, discharge time).

• Eliminates phone calls, manual forms, and coordination delays.

• Reduces discharge bottlenecks that hold beds for hours or days.

Outcome: Faster throughput, higher bed availability, and reduced cost per inpatient stay.

2. Automated Trip Details Through FHIR Context

Problem: Transportation details are often typed manually, leading to errors in patient address, mobility level, or scheduling.

Value of the App:

• Auto-pulls demographics, mobility, preferred address, appointment time, and clinical flags from the EHR.

• Reduces errors and ensures the right vehicle type (Lyft standard, XL, wheelchair-accessible where available).

Outcome: Time savings for staff and safer, more appropriate ride assignment.

3. Reducing ED Boarding for Non-Emergent Patients

Problem: Many ED patients who are medically cleared cannot leave due to lack of transportation.

Value of the App:

• ED nurses/social workers can request an immediate Lyft ride directly from the chart.

• Patient can be moved out of ED within minutes, not hours.

Outcome: Higher ED throughput, improved door-to-doc times, and reduced LWBS rates.

4. Closing Gaps in Care for Outpatient / Ambulatory Visits

Problem: No-show appointments increase when patients rely on unreliable or costly transportation.

Value of the App:

• Automatically schedules a Lyft ride for follow-up visits, labs, imaging, or primary care appointments.

• Uses EHR-integrated data to align arrival time with appointment time.

Outcome: Lower no-shows, higher adherence to care plans, improved clinical outcomes.

5. Supporting Social Determinants of Health (SDOH) Programs

Problem: Under-resourced patients frequently miss visits due to transportation challenges.

Value of the App:

• Social workers can instantly schedule rides using the patient’s chart info.

• Hospitals can track ride utilization and outcomes for SDOH reporting.

Outcome: Better equity, better compliance, and improved community outcomes.

6. Streamlined Transport for Imaging & Procedural Workflows

Problem: Patients often must travel between hospital campuses or buildings (e.g., imaging, infusion, same-day procedures).

Value of the App:

• Integrated FHIR location data makes inter-campus transfers seamless.

• Staff schedule rides with one click while keeping the patient workflow aligned in the EHR.

Outcome: Reduced intra-facility delays and fewer missed slots in radiology or procedural departments.

7. Safe Transport for Patients Discharging to Non-Medical Facilities

• (RSNF, shelters, temporary housing, recovery programs)

• Problem: Hospitals often struggle coordinating rides for vulnerable patients, requiring multiple phone calls.

Value of the App:

• Pre-populate destination facilities from templates.

• Document the ride in the EHR automatically for risk and compliance.

Outcome: Faster placement and improved support for high-risk populations.

8. Automated Documentation & Audit Trail

Problem: Hospitals must document how patients were transported and maintain compliance with payer and audit requirements.

Value of the App:

• Ride events and costs write back into the EHR via FHIR.

• No need to manually chart the patient’s transport.

Outcome: Cleaner audits, reduced administrative burden, and accurate encounter documentation.

9. Integration With Hospital Billing / Cost Centers

Problem: Transportation costs are manually tracked or lost.

Value of the App:

• Allocate transportation spending to specific cost centers or service lines.

• Nurses and case managers do not need to worry about managing invoices.

Outcome: Financial transparency and better budgeting.

10. Support for Hospital-at-Home or Remote Monitoring Programs

Problem: Delivering equipment or transporting patients for at-home care requires coordination.

Value of the App:

• Schedule Lyft rides to deliver equipment or transport patients for temporary in-home care transitions.

• Works seamlessly with EHR-based care pathways.

Outcome: Supports expansion of home-based care models.

Case managers, administrators, home health teams, care teams, Nurses, and patient logistics coordinators.

Gozio's mobile engagement platform engages healthcare consumers and improves their entire journey--both digital and in person. Over 200 hospitals use Gozio's platform to improve:

- Patient access (scheduling, ED and urgent wait times with booking and navigation)

- Portal access

- Navigation across the health system

- And much more

With Gozio, you can not only put all your patient-facing and/or staff-facing technology in one place, you can:

- create unique mobile experiences based on factors like user type or location to personalize the experience

- use the open platform to easily build custom solutions for unique use cases

- manage your platform and make changes quickly to adapt to changing needs

Several children's hospitals use Gozio's mobile engagement platform to help families navigate their care.

500M mobile interactions

2M total users

70% users return