Viewpost offers innovative dynamic discounting and early payment solutions that enables enterprise companies to earn high returns on funds deployed to pay vendors early.

Viewpost was created to simplify and optimize B2B payments. Our services eliminate the inefficiencies, costs and risks associated with paper checks. Working independently, or alongside existing bank relationships, we offer best-in-class spend conversion and savings potential. By focusing on payment simplification, customer service and security, we have earned the trust of valued customers in the healthcare space and beyond, including: AdventHealth, Centura Health, Catholic Health, Jewett Orthopaedic Clinic, Marriott, and Whole Foods Market.

The experience for patients on the phone is far from optimal. Patients experience: 

1. Long hold times
2. 3-4 transfers to get to the correct destination
3. Broken extensions
4. Full or malfunctioning voice mailboxes
5. Lack of resolution of their needs.

On average, one third of incoming phone callers abandon the call before they get help and 60% of incoming phone calls to your hospital are unresolved. This requires multiple phone calls from patients to get their needs met and to transact business, which exacerbates your phone call volume problems.

The Patient Assistant for Hospitals allows you to solve your patient experience problems on the phone easily and at a fraction of the cost of a human operator. The Patient Assistant allows callers to use natural language to navigate your telephony system and intelligently routes them to the correct destination more often than a human. With the Patient Assistant: 

1. Call abandonment is markedly reduced
2. Hold times shrink considerably
3. Callers are transferred on average one time during a call rather than 3-4 times
4. First call resolution rises considerably
5. Daily call volume handled by humans operators is reduced 50%
6. Patients have a much more consistent brand experience
7. And with EHR integration, automated transactions like scheduling functions, prescription refill, bill pay, and medical records requests become possible.

Syllable is a leading provider of healthcare contact center and medical practice automation solutions using conversational AI. 

Syllable's product, the Patient Assistant, is used by both hospitals and practices to intelligently route calls more efficiently and provide for automated transactions like appointment scheduling and prescription refill on the phone.

The Patient Assistant also provides rich insights into the end to end call journey for your patients. Current call center metrics are too focused on the micro engagement at the call center and fail to provide the full extent of operational difficulties patients experience on the phone. 

Syllable is used by health systems such as NewYork-Presbyterian, Houston Methodist, Parkview Health, Memorial Care and Honor Health to improve patient experience, enhance access and reduce the cost of delivering healthcare on the phone.

With 88% of patients engaging with hospitals and providers over the phone, why invest millions on your digital front door. Engage patients where they are, on the phone, with Syllable. We automate 50% of incoming phone volume on day one at the fraction of the cost of a human call center agent.


Syllable provides swift time to value with real ROI.

Early Payment Program * Simplifies vendors' access to capital * Provides payment acceleration across approved and unapproved invoices without risk to the payor * Ideal for hospitals with invoice terms of 45 days or less * Ideal for hospitals who regularly approve invoices within 20 days of the due date * Allows hospitals to preserve cash until the original date of payment * Simple implementation and management * Reaches more vendors, giving access to funds sooner, faster and easier Dynamic Discounting * Assign discount terms for specific vendors or groups of vendors * Vendors are notified of discount opportunities via Viewpost on an invoice-by-invoice basis * Ideal for hospitals with invoice terms  greater than 45 days * Ideal for hospitals that approve invoices within 15 days of receipt * Ideal for hospitals that want to use their balance sheet to fund early payment * Benefits vendors when invoices are approved sufficiently in advance of payment

We are the front door to a health system. As a contact center automation provider we integrate with the EHR we do not compete with it.

1. We meet patients where they are, on the phone.
2. 100% healthcare focused
3. We answer over 1M calls a month for our current partners
4. Real ROI for our partners
5. Successful integrations with EPIC, Alscripts, Meditech
6. Dedicated senior executive who is responsible for your account from initial contact through implementation and beyond.