* Send omni-channel (email, SMS, voice) communication that is customizable, grounded in evidence-based protocols, and aligns with the patient journey. * Alert patients using on-demand messaging with updates such as clinic closure notifications. * Use AI-enabled chat to help patients confirm, cancel, or reschedule appointments without human intervention. * Automate population health outreach to help patients fill gaps in care or schedule needed services. * Enhance online reputation by directing patients to leave reviews online. * Success Story: Client C saw a 3x increase in positive online reviews after implementing survey capabilities.

At Radix Health we believe that patient engagement starts with patient access. Our data-driven solutions align provider supply with patient demand, maximizing existing capacity and reducing delays in care. We help leading medical groups optimize every step of a patient’s appointment journey - from alerting patients to needed care, helping them find the right provider, scheduling an appointment across multiple channels, and engaging with patients until the day of their visit. We take the busy work out of getting patients in the door so providers can focus on the hard work of keeping them healthy. To learn more, please visit www.radixhealth.com

Luma's Digital Front Door solutions deliver convenience for patients throughout their journey, while simplifying and automating administrative tasks. Free administrative staff to focus on complex activities as patients arrive to visits appointment-ready.

Luma's Digital Front Door solutions enable healthcare systems to:

• Optimize market presence with patient feedback management and reputation tools
• Provide convenient channels for patient scheduling and convenient self-service appointment management
• Automate incoming referrals to ensure conversion to completed appointments
• Offer actionable reminders and smart waitlists to seamlessly integrate patient data back into EHR with bidirectional writeback for pre-visit forms, prior authorizations, consents, new patient packets, and more
• Customize and tailor workflows to manage patient recall and future appointments
• Enable population health outreach and clinical initiatives with outreach at scale via actionable SMS messages
• Convert phone calls to EHR-integrated self-service opportunities with Digital Call Deflection

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

• Convenient to patients who haven't opted to utilize patient portal
• No log-in screen required, providing access to patients with limited cell phone usage or without smart phones
• End-to-end referral management

• ISO/IEC 27001:2022 certification highlights Luma's commitment to security