Keep Patients In-Network as They Move From Hospital to Home

Digitally manage your network of in-home providers including home health, non-medical home care and SNFs, along with additional services like DME, transportation, nutrition support, and home modification.

Referral and logistics workflows automatically identify your preferred providers and best patient match. Avoid double documentation with an embedded EHR experience.

Efficient Transitions Drive Value

Leverage a bi-directional referral management process to improve start-of-care confirmations.

Optimize post-acute spend by managing a high-performing partner network.

Improve staff and patient experiences with easy-to-use technology.

Automate Daily Bed Availability Outreach

• Use text-message-based tools to automatically survey SNF and PAC network partners prior to the start of the daily discharge planning process.
• Save hours of time previously spent calling individual facilities to determine bed space.
• Access daily dashboards to track bed availability. Share dashboard data with discharge teams.

Dina powers the future of home-based care. We are a care-at-home platform and network that supports hospitals and health systems, ACOs and health plans as they transition to home-centered care. Our partners rely on our platform to:

-Efficiently transition people home or to another post-acute setting after a hospitalization;

-Activate medical and non-medical in-home services to deliver new models of care;

-Remotely monitor people with chronic conditions to help them stay home safely;

-Assess new types of home-based data to identify risks and inform care plans.

The platform creates a virtual experience for the entire healthcare team so they can communicate with each other--and help patients and families stay connected--even though they may not physically be under the same roof. For more information, visit www.dinacare.com. 

ReferralMD delivers proven solutions for Digital Front Door, eConsults, Referrals, Faxing and Marketing that help hospitals, health systems, networks, and payers streamline the referral process, decrease patient leakage, and improve communication between providers and patients. 

>>> HOW WE HELP <<<

Digital Front Door

• Patient Access Tools
• Patient Scheduling
• SmartCHAT Patient Intake
• Patient Communications

eConsults & Referrals

• Consult Management
• Referral Management
• Prior Authorizations
• SmartFAX Management

Marketing & Services

• Marketing CRM
• Advanced Analytics
• Professional Services
• SmartEXCHANGE Integrations

>>> WHO WE HELP <<<

Health Systems/ACOs/DSRIPs/CINs

• Reducing patient leakage through SmartMatch decision support and real-time analytics
• Standardizing and streamlining the referral management process across the organization
• Driving operational efficiencies and allowing referral teams to scale more efficiently

PCPs/FQHCs/Dental Practices

• Matching patients with appropriate providers using SmartMatch decision support
• Closing the feedback loop with specialists and reducing phone calls and faxes
• Increasing patients LTV to ensure they are not lost to competitors after referrals are sent

Specialty Care Organizations

• Increasing referral volume and capturing more revenue using CRM and marketing tools
• Improving customer service with referring providers through automated status reports
• Managing referral network and gaining insight into referral patterns using analytics 

ReferralMD delivers proven solutions for Digital Front Door, eConsults, Referrals, Faxing and Marketing that help hospitals, health systems, networks, and payers streamline the referral process, decrease patient leakage, and improve communication between providers and patients. The enterprise platform matches patients with the most appropriate providers and closes the feedback loop between providers and patients. The solution’s powerful workflow and clinical decision support tools help healthcare providers increase revenue, drive operational efficiencies, and improve customer service. To learn more about ReferralMD, please visit www.getreferralmd.com.

Coordinate care delivery on a patient's journey home, including HIPAA-compliant bi-directional communication.The Dina platform identifies insurance matches, bed availability, and start-of-care availability, among other information to ensure efficient transitions. Epic integration eliminates the need for double documentation. Once home, remotely engage patients to help them stay home safely. Activate real-time home-based data to identify risks and inform care plans.

While some care coordination platforms only focus on the hospital-to-SNF transition, Dina is focused on efficiently transitioning patients from the hospital to all post-acute settings, including the home. Simplify workflows by connecting to all levels of care in one platform including the fastest-growing network of care-at-home services: telehealth, home care, professional and family caregivers, meal delivery, transportation, home modification and community-based organizations that address social determinants of health. Once home, remotely engage patients to help them stay home safely. Activate real-time home-based data to identify risks and inform care plans.

• Online Scheduling – new patients can book appointments from your website without setting up an EHR patient portal account
• Referral Management – website portal for receiving referrals, customized workflow, automated alerts when referrals need attention
• Patient Communications – automated text/email messages sent to patients triggered at specific steps in the consult or referral journey
• Provider Communications – automated consult and referral status updates sent to sending providers to close the loop between PCPs and specialists
• Fax Management – manage all inbound faxes and push faxed referrals into the referral workflow, ability to split faxes into multiple documents
• Marketing CRM – physician liaisons can document outreach and compare outreach activity with referral volume from their partners
• Market Research – over 7 million providers pre-loaded which allows you to identify new potential referral partners in your target markets
• Referral Analytics – comprehensive suite of analytics to report on all your referral metrics (trends, volume, leakage, service levels, outreach, etc.)

Differentiator 1: All-In-One Platform

• Some vendors offer patient access, referral management, e-consults or CRMs. Our cloud-based platform offers them all plus the following features.
• Real-time analytics across the platform
• Automated workflow and decision support tools
• Automated feedback loop with referring providers
• Automated patient communications via text or email
• Integrated fax management system (port over existing fax numbers)
• Integrated Customer/Partner Relationship Management (CRM/PRM)
• Marketing research tools based on a directory of over 7 million providers

Differentiator 2: Rapid Integration Capabilities

• Our integration engine allows our Integrations Team to quickly deploy system interfaces using APIs, FHIR, HL7, Direct, etc. which is important when implementing the platform for health systems, ACOs and CINs with many EHRs, data warehouses and other third-party systems across their networks.  
• In addition, we comply with the third-party system’s specifications rather than asking the vendor to follow our requirements which streamlines the integration process and reduces cost for the client. 

Differentiator 3: All Healthcare Referrals Supported

• The system is highly configurable and can support all healthcare referral types such as medical, specialty care, therapy, imaging, dental, behavioral health, hospice, home care, etc.  
• The customization in the system allows clients to define their own workflows, referral forms, patient communication templates, and other settings that can be standardized across the organization.