VeeOne OS uses a multi-source ingestion engine to ensure the directory is always current. Unified Source of Truth: Synchronizes data from internal Credentialing software, HR systems, and EHR databases (Epic, Cerner, etc.). Intelligent De-duplication: Employs a master patient/provider index (MPI/MPV) logic that identifies matching MRN numbers or email handles across disparate data sources to prevent duplicate profiles. Real-time Availability: Beyond just a static list, the directory syncs with VeeDoc’s scheduling engine, showing "Real-time Presence" (Active, Busy, Offline), Also Fleet monitoring of devices, so coordinators don't waste time calling unavailable doctors or endpoints respectively.

VeeOne Health doesn't just provide a star rating; we provide a Patient Experience Ecosystem. By integrating reviews directly into the VeeOne OS, we allow health systems to bridge the gap between 'data collection' and 'operational change,' leading to verified improvements in patient loyalty and provider retention."

VeeOne is designed to augment, not just replace, traditional scheduling workflows: Call Center Integrated: Includes a dedicated administrative dashboard that allows call center agents to book appointments on behalf of patients, manage provider queues, and "warm transfer" patients into virtual waiting rooms. Automated Triage: Features built-in logic to route patients to the correct provider based on the reason for the visit. VeeOne Health’s platform features a built-in automated call center engine that eliminates the need for manual tele-health coordinators: Automated Call Scheduling: When a consult is requested (e.g., a Telestroke alert in the ER), the system’s algorithms automatically identify the "best available" specialist based on real-time presence and on-call schedules. Rapid Response Times: In critical care scenarios, this automation allows hospitals to activate a specialist in seconds. For example, at partner hospitals, diagnosis and treatment plans for stroke victims have been reduced from hours to less than 10 minutes due to this automated handoff.

VeeOne Health provides a 'portal-less' urgent care experience. Our Patient driven triage, allows them to schedule provider while automatically syncing their data.

VeeOne Health provides a high-acuity, real-time video platform designed to mimic an in-person exam. Synchronous: We focus on high-quality, live interactions (video/audio/chat) to ensure immediate clinical decision-making. Multilingual & Accessible: Includes one-click access to live interpreters (40+ languages) directly within the live video stream. Unified Modality: Providers can switch between high-definition video for exams and secure chat for quick follow-ups without leaving the session. Also have multi-party sessions, with telemetry data, PACS, EEG, peripherals at their fingertips etc all integrated. Our platform is built to live inside your existing clinical day, not as a separate task. EHR- Embedded: Launch visits directly from Epic or Cerner. Clinical notes and encounter data sync automatically back to the patient’s chart.

VeeOne Health uses an intelligent "Digital Front Door" to guide patients through their care journey via automated and live messaging. Bidirectional Text & Chat: Patients can use free-text chat to find a provider, ask questions, or manage their care. The system responds in real-time to help them navigate options. Self-Service Scheduling: Through the chat interface, patients can book, confirm, or cancel appointments without ever picking up a phone or logging into a complex portal. Real-Time Health Access: Integrated with VeeGo 360, the interaction allows patients to review their real-time health data (like vitals from wearables) directly within the secure chat. Instant Visit Launch: Once a patient is triaged or scheduled via chat, they can transition immediately into a synchronous virtual visit with a single click.

VeeOne Health is designed to maximize patient volume by removing technical barriers. Zero-App Access: Patients do not need to download an app or create an account. They join consultations via a secure, one-time link sent through SMS or email. Omni-Channel Navigation: Scheduling and intake happen across the patient's preferred channels (Web, SMS, or Mobile) while remaining fully multilingual (40+ languages). EHR-Embedded Provider Launch: Clinicians launch virtual visits directly from within their familiar Epic, Cerner, or Meditech workflow, ensuring the patient’s chart is always at the center of the visit. Multi-Party Family Links: During or before a visit, patients or providers can distribute secure links to family members, allowing them to join the synchronous video session from any location.

VeeOne Health offers an 'active' virtual waiting room that handles digital intake, image sharing, and real-time vitals collection. With built-in tech testing, two-way staff chat, and notifications, we ensure the patient is prepared and the provider has all clinical data—including symptoms and device vitals—before the synchronous visit starts.

VeeOne Health ensures the encounter is stable, clinical, and collaborative. Resilient Connectivity: Our video engine is optimized for high-resiliency. In low-bandwidth situations, providers can instantly toggle to audio/phone without losing the session connection. High-Definition & Multi-Party: Supports multi-party video so specialists, family members, or interpreters can be added with one click. Providers also have "Far-End Camera Control" (20x zoom) for detailed physical exams. Collaborative Tools: Includes screen sharing for reviewing labs/imaging and a group chat for real-time communication between all parties in the visit.

Azodha schedular component can integrate with your existing EHR or independent schedular to meet unique scheduling needs and limitations. This module can also be used standalone as a schedular replacement. It offers: 1> Patient Self Scheduling: Patients can view available time slots in real time and select the most convenient option, minimizing delays and reducing the risk of dropouts. This seamless scheduling experience enhances patient satisfaction by making the process smoother and more accessible. 2> Provider Operations/Call center Scheduling: Azodha provides healthcare providers with a streamlined solution for booking and managing appointments for home care, virtual care as well as for physicians office. Providers can easily view real-time availability and prioritize appointments based on staff location, availability, type of appointments, acuity and patient history. This system enhances operational efficiency and optimizes provider schedule to reduce patient wait times.

Azodha’s Intake & Virtual Waiting Room feature revolutionizes the patient experience by offering a seamless, integrated solution for virtual care. 1> Digitized patient onboarding, consents in secure manner prior to appointments 2> Scheduling integrated with virtual wait rooms enables telehealth for home care, tele only or hybrid (in person at home plus virtual team). 3> Patients, providers, and staff all have access to the virtual waiting room, which offers real-time insights into appointment status, wait times, queue management, chat with caregivers and patients (before, during and after the appointment). 4> The system also includes the integration of wearable devices and remote patient monitoring, ensuring that providers have up-to-date health data within the virtual room at their fingertips. 5> Patients are kept engaged with timely notifications and reminders, and they can easily communicate with providers or staff through built-in chat options. 6> Care Team Collaboration with internal notifications sent when field staff or providers need to join the virtual room, dial in internal and external guests to collaborate on patient care and integration with other tools to allow pre, during and post appointment collaboration. Azodha’s Intake & Virtual Waiting Room is designed to keep the entire care journey connected, efficient, and patient-centered from start to finish.

Azodha’s Virtual Encounter feature provides a comprehensive and streamlined platform for telehealth visits with features such as 1> Inviting guests to tele visit using calling, text or email 2> Calling patients 3> Patient Chat 4> Internal Care Team Chat 4> EMR integration to access patient clinical data 5> RPM Integration to see patient vitals 6> Exchange documents and education material with patients via chat 7> Screen sharing 9> Configurable virtual backgrounds 10> Integration of language services 11> Notifications for timely meeting attendance 12> Appointment sequencing based on patient acuity and wait times

Azodha's Virtual Encounter feature offers powerful tools for documentation and driving seamlessly actions with existing provider workflows. 1> Providers can access existing patient summary from the EHR 2> AI based care plan generation based on the gathered data, allowing providers to review, confirm, or revise recommendations 3> Clinical decision augmentation based on patient information and evidence based guidelines 4> Automating actions like scheduling patient appointments, order prescriptions or labs etc

Azodha's advanced Gen AI framework provides deep contextual understanding of user queries. This allows our AI assistant to grasp nuance, intent, and domain-specific terminology to provide highly relevant, informed responses.

Our platform is designed to seamlessly integrate with EMRs to drive automation. Automation actions like scheduling patient appointments, order prescriptions or labs

Safeguarding your data is our top priority. Azodha employs industry-leading security practices, including end-to-end encryption, secure cloud hosting, and granular access controls. We are GDPR, HIPAA and SOC 2 compliant, ensuring the highest standards of data protection.

Azodha's AI assistant engages in fluid, human-like conversations. Powered by advanced dialog management and natural language generation, it can handle multi-turn interactions, clarify ambiguity, and provide thoughtful, personalized responses - creating an intuitive user experience.

Built on a robust, cloud-native architecture, Azodha effortlessly scales to handle high volumes of concurrent users and queries. Our auto-scaling infrastructure dynamically adjusts capacity based on demand, ensuring consistently fast response times.