Convert healthcare consumers to patients

Modern consumers expect exceptional online shopping experiences. They bring those high expectations to digital healthcare. aha! has years of healthcare and retail ecommerce expertise to deliver key benefits to consumers and healthcare systems alike:

1. Places contextually relevant healthcare providers throughout your DXP-powered experiences
2. Shortens paths to conversion by highlighting the nearest providers with availability
3. Empowers Marketing and non-IT content managers to configure placement and display rules for optimum effectiveness
4. Drives SEO and on-site search discoverability by delivering provider details and patient education content natively to DXP-driven experiences

The aha! Health Experience Platform leverages the power of your DXP to streamline your digital healthcare experiences to deliver the provider access consumers demand with greater agility and speed.

Healthcare System Marketing Managers, Tech Developers, and Content Editors

Enhancing Patient Experience

• Objective: Improve patient satisfaction and overall experience through real-time feedback.
• Scenario: A multi-specialty clinic wants to enhance patient experience across its various departments.
• Activation: rater8 sends post-visit surveys to patients via email/SMS.
• Outcome: The clinic receives instant feedback on patient satisfaction, identifies areas needing improvement, and implements changes, resulting in higher patient satisfaction scores and increased patient retention.

Managing Online Reputation

• Objective: Strengthen online presence and reputation through positive reviews.
• Scenario: A small dermatology practice wants to improve its online reviews to attract more patients.
• Activation: rater8’s platform prompts satisfied patients to leave positive reviews on platforms like Google, Vitals, and Healthgrades.
• Outcome: The practice sees a significant increase in positive reviews, leading to improved online reputation, higher search engine rankings, and an influx of new patients.

Tracking and Improving Provider Performance

• Objective: Monitor and enhance provider performance using patient feedback.
• Scenario: A hospital aims to ensure consistent, high-quality care across all its providers.
• Activation: rater8 collects patient feedback on individual providers and generates performance and benchmarking reports.
• Outcome: The hospital identifies high-performing providers and those needing improvement, provides targeted training, and ultimately improves the overall quality of care.

Real-Time Feedback Collection

• Objective: Improve the overall experience for pediatric patients and their parents through real-time feedback and targeted improvements.
• Scenario: A mid-sized pediatric practice wants to enhance patient and parent satisfaction, ensuring that visits are smooth, communication is clear, and the care provided is of the highest quality.
• Activation: Send automated surveys via email or SMS to parents shortly after the appointment to capture detailed feedback about their experience.
• Outcome: The practice receives real-time feedback, enabling quick adjustments to improve the overall patient and parent experience.

• Healthcare providers (Doctors, Specialists, Nurses)
• Practice Managers and Administrators
• Patient Experience Coordinators
• Reception and Front Desk Staff