Search optimization is about fulfilling the intent of the searcher, which in its basic structure means answering a question. FAQs are an integral part of being the right answer by providing the informational content consumers seek, which is 80% of the type of searches carried out online - thereby covering the key micro-moments in a customer journey.

Milestone FAQ Manager accomplishes the following:

* Consistency through a multi-location workflow : Q&A monitoring, edit, respond & publish. Flag inaccurate or irrelevant Q&As

* Relevant & Accurate content curation: Crowdsource questions from local channels (Google My Business)

* Fully leverage Voice Assistant: Automate intent creation and publish verified answers to assistants

* Scalability: Bulk upload & publish Q&As across channels & locations with a single click

* Multi-channel support and integration: Google Assistant & Google My Business

* Impact Reporting: Assess rich result growth and voice search performance

Even with high-quality content, healthcare organizations often struggle with visibility in search engines. As a result of web content not being SEO optimized, search engines are unable to understand its context, which, in turn, reduces findability.

Milestone's Search and Discovery Digital Platform is the world's only SEO-first, schema-optimized content management system. The Milestone platform includes best-in-class SEO tools which drives patient acquisition. Milestone’s solutions monitor, update and report in real-time on SEO technical issues such as crawlability, indexability, broken links, redirects, and core web vitals.    

Deployed on over 10,000+ websites for more than 2000 brands and businesses with more than 26 million page views per month, our cloud-based content management system includes advanced, error-free schema and healthcare-specific technologies that drive patient acquisition and brand loyalty. The platform has won numerous awards winning the best MarTech platform award by Search Engine Land, US search Awards, etc. To learn more about Milestone's products and services, contact sales@milestoneinternet.com or visit https://www.milestoneinternet.com/ 

Wellpepper is an enterprise platform for interactive care plans. We support any type of patient journey, and deliver patient experiences through different modalities including mobile, web, SMS, email, and voice. Since patients are often being treated for more than one issue, and since health systems need to manage costs and complexity, Wellpepper enables care plans built from reusable building blocks so that a single system can deliver care for pre and post-acute, and chronic conditions. Care plans can be simple survey interactions or complex multi-activity experiences, and can be based on industry-leading clinical best practices like those from our partner Mayo Clinic, or can be designed to deliver best practice care plans based on a health system’s own patient workflow. Unlike point solutions for specific service lines, or hard-coded pathways, Wellpepper’s microservices approach and complete API means that we can integrate with a “digital front door” strategy owned by the health system.

Wellpepper is an award-winning and clinically-validated patient engagement platform used by major health systems to improve outcomes and lower costs of care. Our interactive care plans help patients self-manage and connect to care for chronic and acute conditions with over 70% patient engagement.

Not Applicable

SaaS solution that aggregates, manages and distributes FAQ content across multiple locations and digital channels - to Location-based Google Business Profiles, Voice Assistants, and to your Website.

* More than 20 person years to build same level of product * Expertise across iOS, Android, Web, and Voice modalities * Comparable data to other health systems for benchmarking * Patented IP to engage patients * Extensive API and SDK allows health systems to build some parts of experience and leverage Wellpepper platform

* Wellpepper Marketplace allows for organizations to license best practice Care Plan templates for Mayo Clinic * Wellpepper Marketplace allows for organizations to make their own best practice Care Plan templates available to other organizations to license * Wellpepper supports any type of care plan for ease of scale across the organizations' needs, while supporting patients across any journey. This lowers training and administration costs * Wellpepper platform is clinically validated, showing high levels of adherence, long-term engagement, and improved clinical outcomes * Extensive API and SDK architecture allows ease of EMR integration and plugging different Wellpepper services into organizations' overall digital strategy * Data insights and machine learning to improve patient outcomes and scale impact of clinicians