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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
OnShift Platform
OnShift Platform

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Categories

Solutions

Description

Product Description:

OnShift’s next-generation human capital management platform fundamentally transforms the relationship between healthcare organizations and their employees. Our innovative approach to recruitment, hiring, workforce management, pay and engagement fosters a culture where people want to work. That’s why thousands of healthcare organizations rely on OnShift’s integrated suite of software and services to dramatically reduce turnover rates, decrease costs and improve the quality and continuity of care. For more information visit www.onshift.com.

About OnShift:
OnShift delivers cloud-based human capital management software and proactive services to solve everyday workforce challenges in healthcare. Our suite of products for hiring, scheduling and employee engagement drives quality care, lower costs and higher performance by empowering providers to staff consistently and efficiently. Intuitive design, predictive analytics and customer success management are why thousands of post-acute care and senior living organizations rely on OnShift.
Product Description:

Rhinogram’s proven digital communication strategy provides solutions that empower patients and staff with a complete and compliant digital patient journey.

Optimize care and communication with patients and full care and administrative teams securely and effectively in one HIPAA-compliant platform that elevates care, patient compliance, and profitability. Streamline and liberate clinical and administrative teams across your organization and increase the quality of care your facility provides, all while increasing billable services, and providing better care to patients through better connections.

  • Receive patient-initiated direct SMS/MMS text messages via your existing system phone number.
  • Respond to 6-10 patients via the Rhinogram platform in the time it typically takes to respond to the needs of one patient via phone cal. 
  • Automate and expedite the patient intake process and consent with RhinoForms that patients can complete from their phones with as little as one bar of cellular service, or through an in-office ipad.
  • Automatically send patients payment link to click to pay their bill for faster processing.    
About Rhinogram:

Rhinogram recently recognized by KLAS TOP 20 Emerging Solutions: Improving Patient Experience & Reducing Cost of Care. With Rhinogram healthcare systems optimize their communication and connections with patients and healthcare organizations securely and effectively. Studies show that 83% of patients would prefer to text messages. Rhinogram gives healthcare systems and their patients HIPAA-compliant methods of communication that elevate care, patient compliance, and profitability. Streamline and liberate clinical and administrative teams across your organization, and increase the quality of care your facility provides, all while increasing billable services, and providing better care to patients through better connections.

Health care system wins powered by rhinogram:

  • 80% reduction in intake time
  • Up to 30% increase in net new patient acquisition
  • 70% decrease in phone call volume
  • Up to 30% increase in administrative efficiency
  • Call Center increased productivity, reduced operating costs, and reduced agent churn

Our Healthcare Systems and Patients Love Rhinogram:

  • HIPAA Compliant mobile messaging
  • 4.9 stars in Capterra, G2, and apple app store
  • Serving over 50+ healthcare specialties
  • 14M+ patient users

Rhinogram platform facilitates secure communications across the entire care spectrum:

  • Patient-initiated (inbound)
  • Organization-initiated (outbound)
  • Team member to team member (internal)
  • Organization to organization (external)

Digitally connects the full patient journey in one robust platform:

  • 24/7 patient self-service for appointment scheduling, profile updates, lab results, etc.
  • Digital Patient Intake forms and supported workflows
  • Automated appointment reminders, no-show re-engagement, and rescheduling
  • Secure calls, video calls, telehealth, and photos
  • Insurance, medication management, and records access
  • Digital payments through RhinoPay, compliant with apple pay and google pay.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

Long-Term & Post-Acute Care

Few other industries face the regulatory pressures and compliance standards of skilled nursing and long-term care providers. Manage to your labor budget with census- and acuity-driven staffing and monitor staffing levels based on hours per patient day (HPPD) minimums and targets. Ensure you get credit for the care you provide with Payroll-Based Journal reporting software. Boost retention with employee-first technology that promotes work-life balance, rewards contributions and provides instant access to earned wages. And quickly find your next great hire with behavioral assessments that help determine which candidates are the best match for your organization.

Senior Living

The service you provide is essential to your reputation and customer satisfaction. With OnShift, senior living providers gain insights to effectively manage their workforce across all service levels—and quickly adjust them as resident needs change. Providers rely on OnShift's employee-first software to promote work-life balance, recognize and reward employee contributions and ease financial stress. And, even in today's tight labor market, providers can better recruit, attract and retain the staff they need to ensure service excellence and long-term growth.

Continuing Care Retirement Communities

To reduce turnover and improve resident care and services at every level, and in every setting, LPCs and CCRCs need comprehensive visibility into hiring, staffing and engagement. Easily manage employees with multiple positions with OnShift. Gain a holistic view across the entire continuum of care and maximize the use of universal workers across your organization. Ensure you’re staffed consistently, while also creating an employee experience that boosts satisfaction and retention.

I/DD & Behavioral Health

Turnover rates among DSPs and other hourly workers are on the rise. OnShift helps I/DD and behavioral health providers strike the right balance with technologies that help them hire more effectively and efficiently, improve visibility into staffing across programs and group homes and differentiate their organization with automated rewards & instant earned wage access to boost retention.

EMS & Ambulatory

EMS and ambulatory care providers are increasingly challenged to find qualified applicants and manage their hiring process quickly and effectively. Only OnShift provides the EMS industry’s leading solution for recruitment, screening, onboarding and retention, for improved talent acquisition and employee lifecycle management. Behavioral assessments specifically for EMS help providers quickly identify best-fit hires, while customizable workflows and automated reminders ensure candidates don't slip through the cracks.

Home Health & Hospice

Competition for talent is higher than ever as demand for home health and home care services continues to rise. With OnShift, home health and hospice providers can create a memorable candidate experience, one that provides a competitive edge and ensures they're the first to find top candidates. Optimize your hiring experience and reduce time-to-hire all from one robust, easy-to-use system.

Pediatric use cases:

None provided

Users:
  • Athena Health Care Systems
  • Belmont Village Senior Living
  • Oaks Senior Living
  • Touchstone Communities
  • Singh Senior Living
Description:

Bee Well Pediatrics in El Paso Texas continually seeks to innovate and integrate in order to provide access and continuity of care. Bee Well Pediatrics implemented Rhinogram for its ability to reach and engage patients even at a distance, while also integrating into existing workflows and processes, and auto-populating the electronic health record systems to optimize and integrate with existing workflows. 

When a child gets sick or has an accident, time is of the essence. Parents want to get their children seen by a doctor without having to wait weeks for an appointment or miss an afternoon of work or school because of long wait times. 

In a study of 21 million outpatient visits, researchers found that more than one-fifth of doctor’s visits had wait times longer than 20 minutes and Medicaid patients were more likely to wait even longer. In El Paso, patients face the longest wait times in the country–just under 27 minutes. Across the nation in major and mid-sized metropolitan areas, scheduling a new patient appointment takes an average of 24 days to be seen.

For Bee Well El Paso Pediatrics, integrating Rhinogram means treatment can be provided to patients wherever they may be leading to better care and better patient experience.

Pediatric use cases:

The average a patient spends in a pediatric office is more than 2 hours for a 15-minute appointment. Pediatric systems like Bee Well can better cater to the needs of busy parents and caregivers with Rhinogram and reduce wait times through virtual care options for busy patients and those who do not need to be seen in person. Parents can interact with pediatric systems safely and securely to complete every task across the patient journey digitally: 

  • Initiate an SMS/MMS text message to the Pediatric system's main phone number to ask questions and initiate a new patient appointment without having to make a phone call. 
  • Receive, complete, and digital intake forms automatically from the system via SMS/MMS text link and can complete intake forms on their mobile device with as little as one bar of cell service, and without having to take the added step of logging into a portal, download an app, print out forms or complete them by hand. 
  • Receive appointment reminders and utilize self-service rescheduling.
  • Check in remotely, remain safely within a virtual waiting room, and receive instructions to go to their exam room on the day of the appointment. 
  • Message real-time with the administrative and care team and participate in virtual video care interactions vs in-person. 
  • Receive and reference aftercare instructions, initiate a text with follow-up questions, and follow-up appointments, receive ongoing education and campaign blasts, and complete payments via RhinoPay. 
Users:

Pediatric system, medical facilities, clinical care, and administrative team members, patients, authorized family members, caregivers, and 3rd-parties.  

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Allscripts/Eclipsys, Other, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Client Types

None provided

Awards

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Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:
  • Patients and healthcare systems alike can initiate an SMS/MMS text message safely and securely without patients having to log in to a portal or log into an app 
  • Integrated natural language conversion 
  • Easily and HIPAA-compliantly communicate with new and existing patients the way they want to communicate
  • No broadband is required, patients can text message the system's main phone number, receive messages, complete and sign intake forms, send photos, participate in video calls, receive aftercare messages, and pay their bills without ever having to log in to a platform or app. 
  • Utilize workflows, automation, AI, and integration with EHR systems to optimize processes and provide the best care as efficiently and conveniently as possible. 
Differentiators vs Competitors:
  • SMS/MMS bi-directional communication with both patients and every member of the care and administrative team across the entire patient journey  
  • Fully integrated HIPPA-compliant, secure messaging and content management 
  • Team chat, full visibility, and @ mentions for staff task assignments 
  • EHR Integration with auto-populate feature 
  • AI and smart message routing and workflow automation  
  • Implementation and efficiency  

Keywords

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Company Details

Founded in 2008

Founded in 2015

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