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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Shiftboard
Shiftboard

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Categories

Solutions

Description

Product Description:

Shiftboard is an online scheduling system. It's a new way to grow and manage your database of people, schedules, reports and daily business. Shiftboard provides a place, sometimes called a Portal, where organizations establish their own customized web-based scheduling, coordination, communication, reporting and member recruitment hub. Workers and other members can view schedules, join teams, pick up shifts, get reminders, communicate with managers, track availability, refer friends and colleagues, and generally stay much better connected than when using traditional methods of coordination. Using Shiftboard, site owners create and manage an unlimited number of Teams or Workgroups, appoint co-workers, managers, and other site members to those teams. By using the power of social networking and 24/7, web-based self-service business management tools, Shiftboard lets organizations work with partners, cut bureaucracy and scale their business, daily management and recruiting potential beyond office walls, telephone budgets and the 9-to-5 workday.

About Shiftboard:
Shiftboard is an online scheduling system. It's a new way to grow and manage your database of people, schedules, reports and daily business. Shiftboard provides a place, sometimes called a Portal, where organizations establish their own customized web-based scheduling, coordination, communication, reporting and member recruitment hub. Workers and other members can view schedules, join teams, pick up shifts, get reminders, communicate with managers, track availability, refer friends and colleagues, and generally stay much better connected than when using traditional methods of coordination. Using Shiftboard, site owners create and manage an unlimited number of Teams or Workgroups, appoint co-workers, managers, and other site members to those teams. By using the power of social networking and 24/7, web-based self-service business management tools, Shiftboard lets organizations work with partners, cut bureaucracy and scale their business, daily management and recruiting potential beyond office walls, telephone budgets and the 9-to-5 workday.
Product Description:

Rhinogram’s proven digital communication strategy provides solutions that empower patients and staff with a complete and compliant digital patient journey.

Optimize care and communication with patients and full care and administrative teams securely and effectively in one HIPAA-compliant platform that elevates care, patient compliance, and profitability. Streamline and liberate clinical and administrative teams across your organization and increase the quality of care your facility provides, all while increasing billable services, and providing better care to patients through better connections.

  • Receive patient-initiated direct SMS/MMS text messages via your existing system phone number.
  • Respond to 6-10 patients via the Rhinogram platform in the time it typically takes to respond to the needs of one patient via phone cal. 
  • Automate and expedite the patient intake process and consent with RhinoForms that patients can complete from their phones with as little as one bar of cellular service, or through an in-office ipad.
  • Automatically send patients payment link to click to pay their bill for faster processing.    
About Rhinogram:

Rhinogram recently recognized by KLAS TOP 20 Emerging Solutions: Improving Patient Experience & Reducing Cost of Care. With Rhinogram healthcare systems optimize their communication and connections with patients and healthcare organizations securely and effectively. Studies show that 83% of patients would prefer to text messages. Rhinogram gives healthcare systems and their patients HIPAA-compliant methods of communication that elevate care, patient compliance, and profitability. Streamline and liberate clinical and administrative teams across your organization, and increase the quality of care your facility provides, all while increasing billable services, and providing better care to patients through better connections.

Health care system wins powered by rhinogram:

  • 80% reduction in intake time
  • Up to 30% increase in net new patient acquisition
  • 70% decrease in phone call volume
  • Up to 30% increase in administrative efficiency
  • Call Center increased productivity, reduced operating costs, and reduced agent churn

Our Healthcare Systems and Patients Love Rhinogram:

  • HIPAA Compliant mobile messaging
  • 4.9 stars in Capterra, G2, and apple app store
  • Serving over 50+ healthcare specialties
  • 14M+ patient users

Rhinogram platform facilitates secure communications across the entire care spectrum:

  • Patient-initiated (inbound)
  • Organization-initiated (outbound)
  • Team member to team member (internal)
  • Organization to organization (external)

Digitally connects the full patient journey in one robust platform:

  • 24/7 patient self-service for appointment scheduling, profile updates, lab results, etc.
  • Digital Patient Intake forms and supported workflows
  • Automated appointment reminders, no-show re-engagement, and rescheduling
  • Secure calls, video calls, telehealth, and photos
  • Insurance, medication management, and records access
  • Digital payments through RhinoPay, compliant with apple pay and google pay.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

Tailor-Fit Schedule Automation

Maximize scheduling efficiency with highly configurable automation that mirrors each plant and unit’s operation.

  • Support industry-specific scenarios such as production line changes, job rotations, emergency response team assignments, and turnarounds.
  • Automate scheduling steps matching internal procedures and union agreements.
  • Generate schedules with your operation areas, crew, and shift pattern structures.
  • Auto-block violations against employment laws, union contracts, fatigue rules, and internal policies.

Proactive Worker Engagement

Improve worker satisfaction and retention with flexible, fair, and transparent schedules.

  • Track and accommodate employee schedule preferences.
  • Allow eligible workers to volunteer, pick up, trade, or decline new shifts on demand.
  • Distribute overtime fairly based on overtime balance, seniority, job classification, shift refusal history, etc.
  • Offer workers secure web and mobile access to check schedules, pick up shifts, request leave, and more.

 

Agile Change Management

Fill last-minute coverage gaps quickly with qualified, available, and willing workers using a plethora of day-of management tools.

  • Spot coverage gaps with a single view of staffing levels across all operating areas.
  • Backfill openings swiftly with an on-demand list of available and qualified workers.
  • Assign contingent labor to supplement staffing via volunteer signup, bidding, immediate shift pickup, and more.
  • Notify workers about schedule changes and promote new shifts with automated calls, emails, SMS, and mobile notifications.

 

Continuous Coverage Optimization

Create more coverage possibilities with intelligent scheduling suggestions powered by a robust, always-on optimization engine.

  • Shuffle scheduled workers before resorting to overtime and agency staffing.
  • Split shifts into segments to accommodate flex pools with varying availability.
  • Reassign underutilized workers to understaffed areas automatically.
  • Prioritize assigning workers with the lowest overtime cost implications.
  • Rotate job assignments to maintain workers’ skills proficiency across multiple posts.

 

Effective Labor Demand Planning

Plan and scale staffing demand to meet production and service targets with confidence.

  • Convert production and service targets into jobs, shifts, and skill-mix requirements.
  • Ensure an adequate pool of workers for backup contingency with on-call scheduling, volunteer signup, and more.
  • Add, extend, split, or remove shifts on demand as staffing demands fluctuate.
  • Forecast long-term labor demands with advanced predictive capabilities.

 

Integrated Leave Management

Streamline leave approval processes and backfill vacancies swiftly with built-in absence management tools.

  • Allow workers to submit leave requests and view their leave balance in real-time.
  • Enforce leave approval criteria such as leave allowances, staffing levels, and more.
  • Support company-specific policies surrounding paid and unpaid leaves, protected leave days, and more.
  • Update schedules instantly and backfill openings upon approval of leave requests.

Seamless Timesheet Management

Capture work hours and pay codes accurately to reduce payroll errors.

  • Allow workers to submit timesheets online.
  • Auto-validate timesheet entries for errors and deviations.
  • Automate timesheet approval and amendment workflows.
  • Map and populate the correct pay codes for payroll export.
Pediatric use cases:

None provided

Users:
  • Medline
Description:

Bee Well Pediatrics in El Paso Texas continually seeks to innovate and integrate in order to provide access and continuity of care. Bee Well Pediatrics implemented Rhinogram for its ability to reach and engage patients even at a distance, while also integrating into existing workflows and processes, and auto-populating the electronic health record systems to optimize and integrate with existing workflows. 

When a child gets sick or has an accident, time is of the essence. Parents want to get their children seen by a doctor without having to wait weeks for an appointment or miss an afternoon of work or school because of long wait times. 

In a study of 21 million outpatient visits, researchers found that more than one-fifth of doctor’s visits had wait times longer than 20 minutes and Medicaid patients were more likely to wait even longer. In El Paso, patients face the longest wait times in the country–just under 27 minutes. Across the nation in major and mid-sized metropolitan areas, scheduling a new patient appointment takes an average of 24 days to be seen.

For Bee Well El Paso Pediatrics, integrating Rhinogram means treatment can be provided to patients wherever they may be leading to better care and better patient experience.

Pediatric use cases:

The average a patient spends in a pediatric office is more than 2 hours for a 15-minute appointment. Pediatric systems like Bee Well can better cater to the needs of busy parents and caregivers with Rhinogram and reduce wait times through virtual care options for busy patients and those who do not need to be seen in person. Parents can interact with pediatric systems safely and securely to complete every task across the patient journey digitally: 

  • Initiate an SMS/MMS text message to the Pediatric system's main phone number to ask questions and initiate a new patient appointment without having to make a phone call. 
  • Receive, complete, and digital intake forms automatically from the system via SMS/MMS text link and can complete intake forms on their mobile device with as little as one bar of cell service, and without having to take the added step of logging into a portal, download an app, print out forms or complete them by hand. 
  • Receive appointment reminders and utilize self-service rescheduling.
  • Check in remotely, remain safely within a virtual waiting room, and receive instructions to go to their exam room on the day of the appointment. 
  • Message real-time with the administrative and care team and participate in virtual video care interactions vs in-person. 
  • Receive and reference aftercare instructions, initiate a text with follow-up questions, and follow-up appointments, receive ongoing education and campaign blasts, and complete payments via RhinoPay. 
Users:

Pediatric system, medical facilities, clinical care, and administrative team members, patients, authorized family members, caregivers, and 3rd-parties.  

EHR Integrations

Integrations:

ERP system

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

None provided

Hardware Compatibility:

Desktop

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Allscripts/Eclipsys, Other, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Client Types

None provided

Awards

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Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:
  • Patients and healthcare systems alike can initiate an SMS/MMS text message safely and securely without patients having to log in to a portal or log into an app 
  • Integrated natural language conversion 
  • Easily and HIPAA-compliantly communicate with new and existing patients the way they want to communicate
  • No broadband is required, patients can text message the system's main phone number, receive messages, complete and sign intake forms, send photos, participate in video calls, receive aftercare messages, and pay their bills without ever having to log in to a platform or app. 
  • Utilize workflows, automation, AI, and integration with EHR systems to optimize processes and provide the best care as efficiently and conveniently as possible. 
Differentiators vs Competitors:
  • SMS/MMS bi-directional communication with both patients and every member of the care and administrative team across the entire patient journey  
  • Fully integrated HIPPA-compliant, secure messaging and content management 
  • Team chat, full visibility, and @ mentions for staff task assignments 
  • EHR Integration with auto-populate feature 
  • AI and smart message routing and workflow automation  
  • Implementation and efficiency  

Keywords

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Company Details

Founded in 2002

Founded in 2015

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