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Description
Compatibility Level
Clients
Use cases
EHR integrations
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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
When I Work
When I Work

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Categories

Solutions

Description

Product Description:

When I Work is the market leader in shift-based workforce management software and delivers a powerful, employee-first experience. We give shift workers a voice that promotes fair scheduling and a place to better manage their work life—enabling them to make every hour they work more meaningful and more valuable. 

With integrated employee scheduling, time tracking, and communication, we put collaboration at the center of workplace operations and bring empathy, agility, and consumer-level simplicity to organizations of all sizes. Over 200,000 shift-based workplaces rely on When I Work to develop happier, more productive teams. 

About When I Work:

When I Work is the market leader in shift-based workforce management software and delivers a powerful, employee-first experience. We give shift workers a voice that promotes fair scheduling and a place to better manage their work life—enabling them to make every hour they work more meaningful and more valuable. 

With integrated employee scheduling, time tracking, and communication, we put collaboration at the center of workplace operations and bring empathy, agility, and consumer-level simplicity to organizations of all sizes. Over 200,000 shift-based workplaces rely on When I Work to develop happier, more productive teams. 

Product Description:

Rhinogram’s proven digital communication strategy provides solutions that empower patients and staff with a complete and compliant digital patient journey.

Optimize care and communication with patients and full care and administrative teams securely and effectively in one HIPAA-compliant platform that elevates care, patient compliance, and profitability. Streamline and liberate clinical and administrative teams across your organization and increase the quality of care your facility provides, all while increasing billable services, and providing better care to patients through better connections.

  • Receive patient-initiated direct SMS/MMS text messages via your existing system phone number.
  • Respond to 6-10 patients via the Rhinogram platform in the time it typically takes to respond to the needs of one patient via phone cal. 
  • Automate and expedite the patient intake process and consent with RhinoForms that patients can complete from their phones with as little as one bar of cellular service, or through an in-office ipad.
  • Automatically send patients payment link to click to pay their bill for faster processing.    
About Rhinogram:

Rhinogram recently recognized by KLAS TOP 20 Emerging Solutions: Improving Patient Experience & Reducing Cost of Care. With Rhinogram healthcare systems optimize their communication and connections with patients and healthcare organizations securely and effectively. Studies show that 83% of patients would prefer to text messages. Rhinogram gives healthcare systems and their patients HIPAA-compliant methods of communication that elevate care, patient compliance, and profitability. Streamline and liberate clinical and administrative teams across your organization, and increase the quality of care your facility provides, all while increasing billable services, and providing better care to patients through better connections.

Health care system wins powered by rhinogram:

  • 80% reduction in intake time
  • Up to 30% increase in net new patient acquisition
  • 70% decrease in phone call volume
  • Up to 30% increase in administrative efficiency
  • Call Center increased productivity, reduced operating costs, and reduced agent churn

Our Healthcare Systems and Patients Love Rhinogram:

  • HIPAA Compliant mobile messaging
  • 4.9 stars in Capterra, G2, and apple app store
  • Serving over 50+ healthcare specialties
  • 14M+ patient users

Rhinogram platform facilitates secure communications across the entire care spectrum:

  • Patient-initiated (inbound)
  • Organization-initiated (outbound)
  • Team member to team member (internal)
  • Organization to organization (external)

Digitally connects the full patient journey in one robust platform:

  • 24/7 patient self-service for appointment scheduling, profile updates, lab results, etc.
  • Digital Patient Intake forms and supported workflows
  • Automated appointment reminders, no-show re-engagement, and rescheduling
  • Secure calls, video calls, telehealth, and photos
  • Insurance, medication management, and records access
  • Digital payments through RhinoPay, compliant with apple pay and google pay.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

SCALABLE WORK SCHEDULE MAKER

Built to scale across single or multiple locations.

When I Work is easy to adopt for teams of any size, and is built to scale across one or many locations. Start with a single location or team today, and scale to hundreds within weeks.

SHIFT ELIGIBILITY

Confident, cost-effective shift coverage—every time.

Let When I Work handle shift eligibility to ensure you always have the right people at the right place at the right time. Quickly and automatically match shifts with employee qualifications and availability.

CONTROL LABOR COSTS

Get real-time visibility into your labor costs.

Ensure cost-effective shift coverage that matches qualifications and availability with business needs. Prevent overtime before it happens with alerts, thresholds, and limits. Customers have reported seeing savings as large as:

  • 20% Decrease in labor costs
  • 8x Time saved scheduling
  • 3x Reduction in employee no-shows

EMPLOYEE SCHEDULING SOFTWARE

Use the mobile scheduling app to build, share, and track.

Auto Scheduling

Create the work schedule in one click with Auto Scheduling. Simply create the shifts you need and let the software schedule eligible and available employees with the right qualifications for each shift. It’s that simple.

Assign Tasks

Track the completion of team or shift tasks with Task Lists. Make sure your team is working together and on the same page. You can give everyone on your team the same list, right on their phone.

Schedule Templates

Save time and avoid creating the work schedule from scratch. You can copy and paste the previous week’s schedule or make a template to use over and over. It makes scheduling faster and easier than ever.

Remote Job Sites

Schedule shifts at different addresses or remote job sites. Handle multiple locations or departments with ease. Stay organized with easy-to-manage job sites within the same schedule.

EMPLOYEE SCHEDULING SOFTWARE FEATURES

Everything you and your employees need to manage the schedule is in one place—and it’s easy to use.

Manage Time-off Requests 

  • Moderate requests from your team in a few taps.
  • Stay organized
  • Keep a record of requests
  • Increase accountability

Fill Shifts 

  • Make it easy for your team to pick up shifts.
  • Increase shift coverage
  • Maintain staffing levels
  • Avoid frantic calls and texts

Trade Shifts 

  • Give your team the flexibility they want.
  • Empower employees
  • Save manager time
  • Reduce no-shows

Team Availability 

  • Get instant visibility into each employee’s preferences.
  • Make scheduling easier
  • Keep employees happy
  • Reduce employee turnover

STAFF SCHEDULING SOFTWARE

Make planning, filling, and covering shifts fast and reliable.

Confident Shift Coverage

Reliably match team capacity with business needs. Shifts are confirmed so you know who saw them.

Multiple Locations

Easily scale across one or many locations. Schedule multiple teams across job sites seamlessly.

Share Labor

Offer shifts to qualified employees and get notified when the shift has been picked up.

Labor Forecasting

Plan for the future with easy-to-use labor tools and manage your labor budget in real time.

Pediatric use cases:

None provided

Users:

Not specified

Description:

Bee Well Pediatrics in El Paso Texas continually seeks to innovate and integrate in order to provide access and continuity of care. Bee Well Pediatrics implemented Rhinogram for its ability to reach and engage patients even at a distance, while also integrating into existing workflows and processes, and auto-populating the electronic health record systems to optimize and integrate with existing workflows. 

When a child gets sick or has an accident, time is of the essence. Parents want to get their children seen by a doctor without having to wait weeks for an appointment or miss an afternoon of work or school because of long wait times. 

In a study of 21 million outpatient visits, researchers found that more than one-fifth of doctor’s visits had wait times longer than 20 minutes and Medicaid patients were more likely to wait even longer. In El Paso, patients face the longest wait times in the country–just under 27 minutes. Across the nation in major and mid-sized metropolitan areas, scheduling a new patient appointment takes an average of 24 days to be seen.

For Bee Well El Paso Pediatrics, integrating Rhinogram means treatment can be provided to patients wherever they may be leading to better care and better patient experience.

Pediatric use cases:

The average a patient spends in a pediatric office is more than 2 hours for a 15-minute appointment. Pediatric systems like Bee Well can better cater to the needs of busy parents and caregivers with Rhinogram and reduce wait times through virtual care options for busy patients and those who do not need to be seen in person. Parents can interact with pediatric systems safely and securely to complete every task across the patient journey digitally: 

  • Initiate an SMS/MMS text message to the Pediatric system's main phone number to ask questions and initiate a new patient appointment without having to make a phone call. 
  • Receive, complete, and digital intake forms automatically from the system via SMS/MMS text link and can complete intake forms on their mobile device with as little as one bar of cell service, and without having to take the added step of logging into a portal, download an app, print out forms or complete them by hand. 
  • Receive appointment reminders and utilize self-service rescheduling.
  • Check in remotely, remain safely within a virtual waiting room, and receive instructions to go to their exam room on the day of the appointment. 
  • Message real-time with the administrative and care team and participate in virtual video care interactions vs in-person. 
  • Receive and reference aftercare instructions, initiate a text with follow-up questions, and follow-up appointments, receive ongoing education and campaign blasts, and complete payments via RhinoPay. 
Users:

Pediatric system, medical facilities, clinical care, and administrative team members, patients, authorized family members, caregivers, and 3rd-parties.  

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Allscripts/Eclipsys, Other, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Client Types

None provided

Awards

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Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:
  • Patients and healthcare systems alike can initiate an SMS/MMS text message safely and securely without patients having to log in to a portal or log into an app 
  • Integrated natural language conversion 
  • Easily and HIPAA-compliantly communicate with new and existing patients the way they want to communicate
  • No broadband is required, patients can text message the system's main phone number, receive messages, complete and sign intake forms, send photos, participate in video calls, receive aftercare messages, and pay their bills without ever having to log in to a platform or app. 
  • Utilize workflows, automation, AI, and integration with EHR systems to optimize processes and provide the best care as efficiently and conveniently as possible. 
Differentiators vs Competitors:
  • SMS/MMS bi-directional communication with both patients and every member of the care and administrative team across the entire patient journey  
  • Fully integrated HIPPA-compliant, secure messaging and content management 
  • Team chat, full visibility, and @ mentions for staff task assignments 
  • EHR Integration with auto-populate feature 
  • AI and smart message routing and workflow automation  
  • Implementation and efficiency  

Keywords

Images

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Videos

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Downloads

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Company Details

Founded in 2015

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