Route Customers to Their Personal Agent
Customers want to reach the right healthcare department and the right agent. Through Bright Pattern’s best-of-breed AI and advanced IVRs, you can quickly route customers to their personal insurance agent. This ensures that the customer receives service quickly and jumps through less hoops to get the assistance they need.
Comprehensive HIPAA Compliance
Bright Pattern’s omnichannel contact center platform is fully HIPAA-compliant. Designed with healthcare providers in mind, Bright Pattern provides secure transmission and storage of data during customer service, and ensures agents are following HIPAA protocols. Bright Pattern utilizes:
- Roles-based access controls
- Encryption of data transmissions
- Powerful scripting language to collect, transfer, and process customer data
These technologies guarantee HIPAA-compliant call tracking.
AI-Powered
Bright Pattern’s platform powers medical contact centers and service teams through the use of AI. Utilize powerful AI to automate basic tasks for workforce optimization like scheduling appointments and automatic billing. Boost agent productivity in real-time through powerful agent assist with features like sentiment and text analysis.
Greater Customer Satisfaction
Ensure exceptional customer experience and patient experience on 100% of all interactions on any channel. Utilize powerful analytics to ensure interactions with call center agents have high CSAT scores and improve first call resolution. Gain access to powerful data and insights into your contact center, and ensure best practices are being implemented in your healthcare call center.
Powerful CX Features for Healthcare
Artificial Intelligence
Utilize industry-leading artificial intelligence for omnichannel routing, task automation, and quality assurance.
True Omnichannel
Provide customer support over all digital channels. Utilize channels like voice, video, SMS, and text messaging for proactive patient communications.
Cloud-Based
Powerful cloud customer experience platform. Organizations of all sizes can gain access to advanced, new features easily.
CRM Integration
Integrate with any major CRM, like Salesforce and Microsoft Dynamics, or your own system of records. Track the customer journey from beginning to end.
Intelligent Routing
Utilize AI-powered automatic call distribution (ACD) and interactive voice response (IVR) features to route patients to a suitable live agent.
Automated Quality Management
Gain insights into your healthcare call center and ensure exceptional customer experiences with omnichannel, AI-powered quality assurance.
