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Description
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Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Bright Pattern
Bright Pattern

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Brim
Brim

Categories

Solutions

Description

Product Description:

Bright Pattern provides the simplest and most powerful AI-powered contact center for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management capability. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.

About Bright Pattern:

Bright Pattern provides the simplest and most powerful AI-powered contact center for innovative midsize and enterprise companies. 

With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. 

Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots.  

Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management capability. 

The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.

Product Description:

Brim Analytics is driving to the next cure, faster with a democratized AI-guided chart abstraction system. Chart abstraction is the process of converting unstructured clinical notes into structured data, an essential task across healthcare, including clinical trial matching, academic research, registries for cancer and heart disease, and many more. Brim is an AI-guided tool for chart abstraction that prioritizes privacy and security, creates traceability of data, and is dramatically faster than human curators alone.

About Brim Analytics:

Faster, smarter chart abstraction to streamline clinical workflows, pre-screen clinical trials, accelerate retrospective research, and more.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Brim learns from the actions taken on previous variable values to improve abstraction for all future variables - eg in a clinical workflow use case, the AI would adapt to implement any changes the clinician makes.

Brim has EHR-agnostic import and export to fit seamlesslly into any system.

Brim allows researchers and clinicians to complete abstraction intuitively and transparently, without worrying about the underlying AI.

Brim is an AI-guided abstraction platform that prioritizes security: - We don't train on your data. - Brim is fully containerized and can be deployed in your system or your institution's cloud environment for data control. - Brim uses your institution's approved LLM endpoint, for limiting vendors.

Brim can seamlessly share variables across multiple sites, and starting a new site is as easy as adding a project and a few users in your implementation.

Use Cases

Description:

Route Customers to Their Personal Agent

Customers want to reach the right healthcare department and the right agent. Through Bright Pattern’s best-of-breed AI and advanced IVRs, you can quickly route customers to their personal insurance agent. This ensures that the customer receives service quickly and jumps through less hoops to get the assistance they need.

Comprehensive HIPAA Compliance

Bright Pattern’s omnichannel contact center platform is fully HIPAA-compliant. Designed with healthcare providers in mind, Bright Pattern provides secure transmission and storage of data during customer service, and ensures agents are following HIPAA protocols. Bright Pattern utilizes:

  • Roles-based access controls
  • Encryption of data transmissions
  • Powerful scripting language to collect, transfer, and process customer data

These technologies guarantee HIPAA-compliant call tracking.

AI-Powered

Bright Pattern’s platform powers medical contact centers and service teams through the use of AI. Utilize powerful AI to automate basic tasks for workforce optimization like scheduling appointments and automatic billing. Boost agent productivity in real-time through powerful agent assist with features like sentiment and text analysis.

Greater Customer Satisfaction

Ensure exceptional customer experience and patient experience on 100% of all interactions on any channel. Utilize powerful analytics to ensure interactions with call center agents have high CSAT scores and improve first call resolution. Gain access to powerful data and insights into your contact center, and ensure best practices are being implemented in your healthcare call center.

Powerful CX Features for Healthcare

Artificial Intelligence

Utilize industry-leading artificial intelligence for omnichannel routing, task automation, and quality assurance.

True Omnichannel

Provide customer support over all digital channels. Utilize channels like voice, video, SMS, and text messaging for proactive patient communications.

Cloud-Based

Powerful cloud customer experience platform. Organizations of all sizes can gain access to advanced, new features easily.

CRM Integration

Integrate with any major CRM, like Salesforce and Microsoft Dynamics, or your own system of records. Track the customer journey from beginning to end.

Intelligent Routing

Utilize AI-powered automatic call distribution (ACD) and interactive voice response (IVR) features to route patients to a suitable live agent.

Automated Quality Management

Gain insights into your healthcare call center and ensure exceptional customer experiences with omnichannel, AI-powered quality assurance.

Pediatric use cases:

None provided

Users:

Healthcare:

  • UnitedHealthcare

Non-healthcare:

  • American Girl
  • Bentley
  • Pepsi
  • Randstad
  • Rasmussen College
  • Republic Wireless
  • Sun Country Airlines
  • Toyota
  • YMCA
  • Zillow
Description:

Brim is an abstraction tool to extract and calculate fields from unstructured clinical notes. Use cases include:

  • Clinical trial pre-screening
  • Streamlining clinical workflows
  • Abstracting data for registry submission
  • Retrospective medical research
Pediatric use cases:

Brim is a post-clinical tool, so it can be used for the same applications in pediatrics.

Users:
  • Abstractors
  • Researchers
  • Registrars

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Point Click Care

Hardware Compatibility:

None provided

Client Types

None provided

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

Brim enables fast and flexible abstraction of structured data from unstructured notes.

  • Fast Abstraction. AI-guided generation saves 80% of the time relative to manual abstraction with comparable accuracy.
  • Scalable. Abstract data at scale, rather than note-by-note.
  • Flexible. Easily iterate on the fields you derive as you learn or your process evolves.
  • EHR-agnostic. Import and export via a standard format.
Differentiators vs Competitors:
  • Privacy and Security first. Brim is fully secure, and we do not train on your data. You can implement in your institution's cloud environment, or in a single-tenant deployment. Leverage your institution's LLM endpoint. Brim supports Open AI, Azure Open AI, Bedrock, and other LLMs to get the newest foundational models without adding another vendor.
  • Built for researchers and abstractors. Purpose-built interface for abstraction helps humans move faster and improves the accuracy of abstracted data.
  • Domain flexibility. Brim has been used for projects in cancer research, clinical trials, orthopedic injuries, and many more. Brim optimizes variables for your project based on your feedback, improving abstraction in real time.

Keywords

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Why Brim Analytics

Downloads

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