Whether utilizing a centralized call center or answering calls locally at the practice level, medical practices are overwhelmed by high call volumes, frequently for routine issues that are easily automated.

The consequence of the current state is that:

• Patients are frustrated by lack of access.
• Staff are frustrated by frustrated patients.
• Your brand is suffering.
• Highly trained staff are forced to handle low complexity issues distracting them from what is most important; providing exceptional care.

ActiumHealth uses conversational GenAI:

• To answer all incoming calls to a practice.
• To intelligently route calls to the correct destination.
• To provide self-service transactions for appointment scheduling, prescription refill, medical records requests, bill pay, etc...
• To filter out the 20-25% of calls that are spam, robo, and fax.
• To provide detailed actionable insights into the needs of your patients and the performance of your practices in caring for people on the phone.
• To improve your brand promise by providing a more consistent customer service experience for callers.

Easily and quickly integrated into your telephony technology stack, ActiumHealth is deployable in weeks, cutomizable for unique needs, and costs a fraction of a human phone operator. 

ActiumHealth, a division of Syllable, is scaling human connection for healthcare call centers. With its leading enterprise-scale GenAI voice agents and unified platform, ActiumHealth automates inbound and outbound patient calls and deep conversation analytics. ActiumHealth has automated over 50 million patient calls and 100 million outreach messages for leading healthcare organizations resulting in increased capacity, improved patient experience, and streamlined workflows. Interact with our GenAI voice agents at actiumhealth.com.

Medical Informatics Corp.’s (MIC) mission is to deliver next-generation technologies to unify patient monitoring workflows for healthcare systems. MIC’s decade of innovation with its clinical platform, Sickbay, integrates over 30,000 vendor-neutral signals on two percent of hospital beds with over 10,000 clinical users in the United States. Most hospital systems lack native resolution data aggregated through a single source, instead deploying a multi-device strategy that silos data and data access time frames. The Sickbay Clinical Platform stands alone as the only FDA-cleared platform to aggregate time-series waveform data across disparate devices at native resolution. Current bedside devices delete data on average after 72 hours, while Sickbay saves the data indefinitely. Sickbay provides a portal through which care providers can review aggregated, time-synchronized data, annotate it, and collaborate to create algorithms (including ML & AI) and evaluate post-event care. Those algorithms and care models can then be reintroduced into the platform to advance care and innovation. Simply put, Sickbay provides the hospital teams their data from anywhere, anytime, to optimize workflows, analysis, and risk stratification across the patient care spectrum. The diverse team at MIC is fundamentally unlocking a blue ocean of new patient monitoring capabilities for ourselves, our partners, and our clients. MIC’s Sickbay saves lives, improves outcomes, streamlines strategy and technologies, and reduces the overall caring cost for hospital patients nationwide.

We integrate with the EHR to provide transaction automation. The EHR is not a competitor.

• Healthcare leader in managing patient workflows by voice 
• Managed over 50M calls and sent more than 100M outreach messages
• Unified AI agent platform for inbound and outbound calling and deep conversational analytics
• 100% healthcare focused
• Real ROI for our partners: Case study of 230 FTE time saved annually
• Successful integrations with EPIC, Alscripts, Meditech

The EHR is intended to be a point of care reference to support billing. Traditionally, only documenting discreet vitals from patient monitoring devices at single points.

Sickbay Clinical Platform:

• captures consolidated, persistent, time-series waveform data from networked and non-networked bedside devices at its native resolution
• re-displays near real-time, time aligned signals at an average latency of <25 mSec
• integration of risk scores and analytics

Sickbay is a single, interconnected platform that is designed to support dozens of use cases, therefore competition is dependent upon the use case. In addition to the data agggregation, consolidation, and visualilzation differences referenced under EHR functionality, key differentiators in patient monitoring & virtual care include: 

• vendor neutral device integration
• web-based to support monitoring on any PC, tablet, phone or embedded EHR workflow
• flexible, modular design to enable ability to monitor 50+ patients across units, facilities, and vendors
• unlimited retrospective data, from one second to one year+, to support building and sharing of trends, CDI documentation support, quality reporting
• integration, development and deployment of near real-time risk scores and analytics into established workflows
• automated documentation of vitals, ECG strips, and event trends into the EHR