ThinkAndor® supports multilingual and omni-channel virtual visit sessions between patients and providers without the need for downloading an app. Patients can schedule virtual visits from a white-labeled digital front door and join sessions through a link sent via SMS/text or email, while providers can launch directly from the EHR. Patients can also add family members or caregivers in the virtual wait room and providers can invite colleagues for multi-disciplinary calls using the embedded AI bot within the session.

ThinkAndor® supports a comprehensive virtual waiting room with a configurable set of intake forms. In this process, patients can complete a device and browser check, review their symptoms, and upload images. Shortly before the visit, patients can add family members or care givers and improve accessibility through features like closed captioning. Providers/care team members can track a patient’s progress in the queue and alert them when the provider is ready to begin the session.

ThinkAndor® provides highly-resilient video call capabilities with the ability to toggle to phone/audio and support multi-party sessions. The presence of the ThinkAndor®AI Bot during visits acts to track time, surface clinically relevant content for the clinician, and create SOAP notes once the session has concluded. Additionally, ThinkAndor® can support asynchronous communications for lower acuity conditions. These can be escalated to synchronous calls if a clinician determines that the patient’s status has degraded.

ThinkAndor®’s bidirectional integration with the client EHR allows users to leverage existing patient demographic/medical information and upload new documentation. The use of generative AI allows for the automatic creation of clinical notes, like SOAP notes. The dashboard allows clinicians to both monitor active signals from patient inputs and devices as well as review past documentation in the patient’s details. This improves workflow orchestration and enables faster interventions to yield improved patient outcomes.

ThinkAndor® has the ability to support eligibility, prescription, lab, order, and referral integrations through third-party integrations and core host systems such as the client’s EHR. Relevant information from orders can be surfaced by the ThinkAndor®AI Bot and brought to the attention of providers through preconfigured alerts and escalation pathways. The ThinkAndor®AI Bot also acts to send follow ups to both patients and providers at a predetermined cadence if tasks remain unaddressed.

Andor Health provides both remote and on-site technical support as needed by customer institutions. Andor Health maintains a help desk to receive service-related inquiries from the client via designated means during the client’s business hours, excluding Andor Health observed holidays, and Andor provides clients with extended support outside of business hours via telephone for critical issues. Per the specific implementation and the client’s needs, Andor can stand up educational materials and assign the appropriate routing for patient concerns.

Staffing is not a direct component of the Virtual Visits pillar, but Andor Health's partnerships with third-part staffing services and use of our Virtual Visits software as an underlying component of other use cases act to address this need. For more information, check out our general solution listing, "ThinkAndor," or our specific "ThinkAndor - Virtual Hospital" product listing.

Andor Health uses PowerBI to provide robust analytics such as provider utilization/productivity, average time per visit, most commonly treated conditions, resolution vs. escalations, volume by day and time, and patient feedback.

As part of an embedded experience within Epic and Oracle Cerner, launch virtual encounters directly within the EHR or Microsoft Teams. Teladoc Health allows providers to invite an interpreter during a live encounter with availability in 60 second or less for over 250 languages, including ASL. Invite additional participants, such as family members, to the visit with no app required.

Easily capture new patients or connect with existing ones and seamlessly route them to the appropriate care team using the same automated process regardless of if the patient is in the ED, clinic, or at home. Customize any patient workflow across any acuity level or location with the ability to capture valuable data, including demographics, forms and questionnaires, surveys, consent forms, real-time eligibility verification, payment collection, scheduling, single sign-on and EHR integration.

Built to mimic in-person care—using the latest video and audio technology compatible with diagnostic peripherals—Teladoc Health can bring care wherever patients are, with devices and software that work in hospitals, clinics and patients’ homes. 24/7 technical support, identity management and redundant global connectivity ensures high-resiliency and two-way integration puts data and patient information at clinician’s fingertips with HL7 integration, scheduling, eligibility confirmation, patient surveys, payments and digital signature.

Diagnosis specific templates such as stroke and behavioral health, contain data elements that can be imported through an EHR integration, passed through the Intake module check-in process, or entered manually by a clinical user. Calculators, scales, and helpful tools are incorporated to help providers track diagnosis and treatment options while fully documenting the clinical interaction.  Once documentation is complete, a consult note can be generated and electronically signed, providing a record of interaction that can be distributed to 3rd party systems through integration. 

As the only Telehealth Managed Service Provider, our service and support infrastructure provide clients with 24/7 or 12/7 proactive monitoring options to ensure their programs are always up and running.

Teladoc Health’s analytics module helps telehealth administrators see and understand data. Our visual analytics platform transforms the way people use data to solve problems and become a more data-driven virtual care program. The analytics module provides visual analytics and dashboards to enable users to spot patterns and trends quickly.

Behavioral health workflows can be embedded within EDs, inpatient care and psychiatric units through timely specialist consults. Diagnosis specific templates like those for behavioral health, contain data elements that can be imported through an EHR integration, passed through the Intake module check-in process, or entered manually by a clinical user.

By extending the reach of your providers to more locations, mental health patients can be treated in any care location. Bring mental health services to primary or urgent care clinics and the home, enabling remote access at the point of care – scheduled or on-demand. Additionally, support your inpatient and emergent lines with access to remote mental health specialists in acute and emergent situations. Additionally, this capability allows organizations to facilitate care coordination between non-owned medical groups, build virtual second opinion pathways, enhance same-day specialty referrals, and augment business cases for servicing patients in place.  

Designed for a multitude of use cases, healthcare environments and budgets, our telehealth devices connect patients and providers to ensure easy access to high-quality virtual care. Built to complement in-person care—using the latest video and audio technology compatible with diagnostic peripherals—Teladoc Health can bring care wherever patients are, with devices and software that work in hospitals, clinics and patients’ homes.

Teladoc Health enables integrated virtual care for hospitals and health systems to transform care delivery in the hospital, while also extending their influence beyond its walls. This allows hospitals and health systems to address workforce challenges, increase access to services, improve care coordination and attract new patients – all through an enterprise platform solution that integrates with your existing investments.