GetWell enables healthcare organizations to drive patient or member growth and retention through a combination of AI-driven text messaging and virtual care navigation. GetWell's programs support patients and members throughout the care continuum, guiding patients to the next best step in their care. 

The range of growth and retention programs offered includes:

• Dormant Patient Reactivation: grow patient panels by re-engaging patients who have not visited their physicians in a year or more
• Care Gap Closure: drive patient retention by reminding patients about gaps in care (such as cancer screenings, annual wellness visits, or vaccinations), and supporting them to schedule appointments
• Member Onboarding: for payer organizations, support new members by navigating through resources regarding their benefits and care delivery options
• Member Engagement: for payer organizations, drive member loyalty and engagement by reminding members of available care options, such as mental health support programs 

Learn how a Midwestern health system has partnered with Get Well to enhance patient engagement across its five hospitals, urgent care network, EDs, and primary and specialty care services, aiming to close care gaps, grow market share, and boost brand loyalty: https://www.getwellnetwork.com/resource/case-study-midwestern-health-system/

Get Well delivers high-touch and high-tech consumer-centered experiences that build lifelong loyalty while increasing patient engagement, improving outcomes, and growing market share. Get Well seamlessly blends innovative technology and personal interaction to touch every part of the healthcare consumer journey -- in the community, at the point of care and beyond.

Get Well’s 360 Platform is the consumer digital platform for a new era and includes programs aimed at solving the most pressing issues facing healthcare systems:

1. Patient Reactivation and Care Gap Closure: Targeted outreach aimed at (re)activation of dormant patients, care gap closure, and value-based care (VBC) initiatives utilizing customized campaigns at scale to reactivate and reattach patients.
2. Health Equity: Augmented staff combined with tech-enabled care that closes health and social gaps within your communities through SDOH screening and navigation to appropriate resources. Get Well also offers Maternal Health Equity and Youth Mental Health solutions for ACOs, payers, and IDNs.
3. Point of Care Engagement: Multimodal smart room technology that improves communication, engagement, and outcomes for patients, families and care teams. Includes interactive patient care (IPC), digital patient, staff, and unit rounding, and digital white board and door board signage.
4. ED Interactive Experience: A no-download, no-account-required interface that provides smart-triage, expectations setting & management, and entertainment to distract and de-escalate ED patients. Solution is launched on patients’ devices and enables medication fulfillment, pulse surveying, and patient retention.
5. Guided Care: 300+ digital care plans that navigate patients through pre and post discharge pathways that utilizes AI-enabled virtual monitoring, automated clinical workflows, symptom surveys and patient check-ins. Our discharge and procedural programs also offer augmented care navigators providing disease specific outreach and navigation to in-network providers and services.

Leading healthcare organizations continue to partner with Get Well for the following reasons:

1) Digital consumerism at our core: Get Well has invested over $50M to build a first of its kind digital health platform for consumer-centered experiences. Our team comes from digital consumer-first companies such as Marriott, Apple and Airbnb, and leverages this experience to reimagine the healthcare consumer journey.

2) Comprehensive, all-in-one platform: Our platform-first approach allows us to drive rapid innovation and efficiently meet the needs of healthcare organizations today – not down the road. We enable a more streamlined digital experience across the healthcare consumer journey, eliminating the need for costly point solutions.

3) Clinical expertise and training: With a renewed investment in learning resources and user support, we make it even easier for care teams to engage consumers in their healthcare journey, streamline their workflow, improve communication and achieve outcomes.

4) Unmatched interoperability and security: Get Well holds the top 1% of security designations in the world and has set up nearly 500 integrations with various partners to make our platform highly integrated and interoperable.

Learn how Adventist Health realizes $120M in patient revenue with Get Well: https://www.getwellnetwork.com/resource/adventist-health-case-study/

Content Delivery Across the Patient Journey:

Krames takes an individualized approach as we engage patients with deeply personalized content in their healthcare journey. We deliver engaging Krames patient education in digital, video, or print formats, based on each patient's unique learning style. we apply the latest health literacy principles to help clarify diagnoses, support shared decision-making, and build a trusted physician-patient relationship.

Patient Education And Health Literacy Solutions:

Get patient education materials that assist clinical teams in meeting patients wherever they are in their care journey, fosters a positive patient experience, and encourages health literacy. Krames comprehensive health literacy solutions standardize education, meet compliance, and drive the patient experience.

An individualized approach to health literacy solutions: Deliver the best and engaging Krames patient education in digital, video, SMS, or print formats, based on each patient's unique learning style. Our clinical education is developed at a 4th- to 6th-grade reading level and includes images and medical art where relevant to support the learning objective. Offered in both English, Spanish, and 15 other languages, our resources help overcome language barriers between patients and providers. We apply the latest health literacy principles to help clarify diagnoses, support shared decision-making, and build a trusted physician-patient relationship.

Improve health outcomes:

Reduce readmissions with patient education to manage conditions and procedures across the entire care continuum.

Ease staff workloads:

Simplify communication of patient education with integration into clinical workflows including EHR, point-of-care platforms and direct to patient messaging.

Increase patient satisfaction:

Help meet HCAHPS and other compliance drivers by eliminating confusing or conflicting information with patient education delivered in th format, language, and medium that patients use. 

For 40-plus years, Krames solutions—which now include those of our WebMD and Medscape family—have been attracting, educating, and retaining patients. Partnering with a results-driven company like Krames is key for health care networks to provide a personalized patient experience that coordinates digital and physical touchpoints. Patients stay engaged with their care plan and clinicians, improving their satisfaction and loyalty and reducing readmissions—creating healthier outcomes for all.

GetWell Navigate goes beyond basic text or portal functionality to meet patients where they are and provide easy access to appointment scheduling, transitional care management and navigation to down stream services, be they clinical or social needs. Our AI-enabled platform and augmented care navigators create a near-real time responsiveness to patient or member inquiries that ensure they do not slip through the cracks of what can feel like a disparate health journey. 

Our activation and growth, retention and navigation, and heatlh equity modules all fit in seamlessly on Get Well's 360 platform and allow for the right level of support throughout one's health journey, which leads to lifelong loyalty, deepened patient/member relationships, improved clinical quality and market share growth. 

Competitors typically offer partial solutions that ask a lot of clinical staff and patients/members, but our platform is built to drive actions without increasing the burden on your care teams.

In early 2017, Epic introduced the Epic App Orchard, which opened up their platform to developers to create apps that use SMART and FHIR technology to integrate into Epic. This is an evolution to the traditional quarterly update integration that Epic began offering a number of years earlier.

Krames On FHIR® is an innovative and proven solution, with over 39 health systems currently live on the application and another 20+ in various stages of implementation. Krames On FHIR® integrates directly into the Epic workflow meaning faster, easier, customizable patient education, right into your clinical workflows.

In developing Krames On FHIR, Krames’ Product Team conducted many interviews with existing clients to see what were their “pain points” and looked for suggestions to improve upon or eliminate those pain points. The Krames On FHIR results have been truly impressive:

Benefits for Patients

• Provide the right content in the right format to the patient anywhere along their healthcare journey from Discovery to Recovery and beyond!

• Access easy to understand content on thousands of topics in English and Spanish, with content available in up to 15 additional languages and over 1,450 HealthClips videos

• Gain knowledge and tools to effectively adhere to treatment plans, take medications properly, and self-manage conditions outside the health system to reduce readmissions

• Receive suggested patient education content, customized by their physician, in their preferred format - print, digital or video – accessible through their MyChart Patient Portal, Bedside, MyChart Mobile app, or online with the ability to revisit or share the education with loved ones and care givers

• Pre/post procedure automated education via SMS to improve outcomes, reduce readmissions, and ensure medication adherence.

Benefits for Clinical Teams

• Access to regularly updated patient education in clear, plain language developed using Krames evidence-based methodologies in multiple modalities

• Suggest the most relevant encounter education (including our vast video HealthClips collection) to reduce clinical efforts, clicks, and readmissions.

• Deliver Krames patient education to your patients through MyChart Portal, Bedside or Mobile app or even through your Care Plans teaching points

• View the dates of the education materials that the patient has previously received and see how the patient has interacted with the content (if they have look at a healthsheet, how much o a video did they watch, etc.)

• Improve clinical workflows by reducing the number of clicks and making patient education easier to find via suggested content, personal favorites and organizational or departmental folders

• Providing multiple formats of education (print, video, digital, etc.) addressing SDOH issues and positively affecting HCAHPS

Benefits for IT Teams

• Eliminate quarterly uploads of patient education, reducing the technical resources needed for maintenance and support

• Piloted Epic’s Tesseract with Epic to reduce and simplify API integrations

• Adhere to the latest industry standard SMART on FHIR API standards

• Facilitate implementation using our pre-approved app

• Follow a detailed project plan and how-to guide for implementation, provided by EPIC

• Adhere to regulatory requirements, as the application allows clinicians to share information to the Patient Portal and write data back into the EHR

Krames takes an individualized approach as we engage patients in their healthcare journey. We deliver engaging Krames patient education in digital, video, or print formats, based on each patient's unique learning style. It applies the latest health literacy principles to help clarify diagnoses, support shared decision-making, and build a trusted physician-patient relationship.

Our Digital Content is comprised of not just written content, but also image only, animations, and videos that assist healthcare professionals in educating their patients in the style that fits the patient.

We use the Health Literacy Advisor software, which can calculate reading scores using a variety of scales and we record Gunning-Fog and Flesch-Kincaid reading ease in our database.

Our digital, video, and print content contains diverse, culturally sensitive images that appeal to many different populations and demographics.

We have an extensive video collection that ranges across the continuum of healthcare.

We offer optionality in terms of delivery for our content to truly meet patients in their preferred modality, wherever they are in the patient journey! (Our healthsheets and collection of over 1,450 videos can be integrated in EPIC clinical references & MyChart, mobile, pre/post procedure SMS, TV channels, online, pre-printed booklets, AI physicians assistant, etc.!)

• Our Direct To Patient automated education extends our Krames patient education outside of the four walls/portal and into the patients pocket! Pre/post procedure education, medication education and adherence, medications savings, and wellness to improve outcomes. 

• AI: We're excited to announce an exclusive partnership with HIA (HealthcareInterActive) Technologies, which allows us to deliver our industry leading Krames education in a highly personalized, engaging two-way, interactive approach to help guide patients to better health at all stages of their care journey. 
• Our initial focus is around:
• Chronic disease/care management (Heart Failure, Diabetes, Asthma, and COPD
• Surgical (Colonoscopy, Hip Replacement and Knee Replacement)
• Readmission reduction (Hip Replacement, Knee Replacement, COPD, and Heart Failure)

We provide an innovative, interactive, guided experience, where interactive health assistants provide patients a private, and welcoming environment to ask their questions and hear evidence-based answers. This is physician-controlled AI that is trained strictly on the health system deploying it. We have the content, HIA has the tools necessary to take it to the next level!