Loyal AI Chat is the only healthcare-exclusive conversational AI solution that can be deployed across all of your digital channels including website, patient portal, Google search, and more. It has the capability to correctly map to your staff for specific care, depending on the question and how your health system chooses to set up the workflow. 

For example, Loyal’s AI can understand if a question is specific to clinical or specialty care that should be routed to a cardiology department, or if it is strictly a billing or scheduling question. Combined with the power of Loyal Enterprise OS, Chat expands the opportunity to identify, acquire and retain patients.

Benefits:

• Provide conversational engagement and customer support with precisely defined responses to consumer queries.
• Virtually triage patients with Symptom Checker and integrated self-scheduling workflows.
• Work from a self-service dialog builder and advanced NLP and ML prediction models to retain quality control over the chat experience.
• Integrate care data and EHR scheduling capabilities with your chatbot.
• Customizable branding configurations and service line specific bot profiles for targeted messaging and support.
• Solve unique consumer problems with Live Chat escalation and integrate with your contact center.
• Automatically conduct consumer satisfaction surveys and get recommendations for improvement.

Results:

• Increased access to care, appointment conversions, and overall customer satisfaction.
• Improved contact center efficiency and reduced low acuity call inquiries.
• Decreased burden on emergency departments by redirecting patients to appropriate care.

Founded in 2015 in Atlanta, Georgia, Loyal is a healthcare technology company dedicated to enabling a healthier life for all by making care more clear, accessible, efficient, and consistent for patients and the providers they rely on. 

We do this by combining our deep understanding of healthcare consumer intent and clinical taxonomy with a suite of best-in-class patient engagement products, helping patients choose your organization, find your doctors, schedule appointments and re-engage when the time is right. . Beyond that, we can help optimize your systems and improve your relationships with patients, providers, payors, employers, and the broader community, so you can better understand your patients and be able to reach them at the right time in their care journey. Fully implemented, Loyal becomes a central part of your operations,providing actionable insights for the enterprise, supporting a deeper understanding of patient demand, visit inventory, consumer preference and even physician staffing needs. . 

As the preferred platform for improved care utilization, Loyal is used by the nation’s leading healthcare organizations, partnering with 37+ health systems, 490+ hospitals, and 55+ providers from across the U.S. 

Infermedica's Medical Guidance Platform is a set of AI-driven healthcare technologies that enables symptoms assessment and digital triage, and supports communication between physicians and patients.

At the core of Infermedica’s technologies are its Medical Knowledge Base, Inference Engine and API gateway.

Infermedica’s platform can be used by healthcare providers, insurers, telemedicine companies, employers, and governments to minimize inappropriate use of medical services, improve patient navigation, and user satisfaction. 

Symptom checking, intake and follow-up features provided by Infermedica’s platform can be freely implemented on webpages, mobile apps, patient portals, chatbots, voicebots, call centers, and others. It is possible through flexible API, and our ready-to-use solutions.

Infermedica's mission is to make healthcare accessible, convenient, and affordable for everyone worldwide, by automating primary care from symptom to outcome. The company specializes in AI-driven solutions for early symptoms assessment, digital triage and care navigation. Its core product is a Medical Guidance Platform, through which healthcare organizations can introduce solutions for symptoms checking, patient intake, follow-up, call center support and more. 

Infermedica has been adeptly interweaving cutting edge technologies, including AI, LLMs, and NLP, and proven medical knowledge into their platform. Their solutions achieve 94% of triaging accuracy. Since 2012 it supports leading healthcare organizations such as Allianz Partners, Gothaer, Médis, Microsoft, and Sana Kliniken. 

Infermedica is now being used in over 30 countries, in more than 20 languages, and has completed more than 22 million successful health checks to date. 

Infermedica enriches EHRs by integrating data from its symptom checking and triage functionalities. This ensures more complete, up-to-date, and readily accessible health records for medical professionals.

Furthermore, it streamlines documentation workflows through AI-powered note generation, minimizing administrative tasks while accurately capturing essential patient details for direct EHR integration. It also strengthens clinical decision-making by delivering comprehensive pre-appointment patient insights, encompassing symptoms, risk factors, probable conditions, and recommended care pathways.

• 20,000,000 health checkups completed
• 94% of engine accuracy
• available in 24 languages
• available via API and iframe
• 120.000+ hours of physician's work