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Description
Compatibility Level
Clients
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EHR integrations
Client types
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Health equity
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

We offer inpatient telehealth workflows that integrate with Epic and provide a holistic approach to digital health. Our software, services, and devices come together into one seamless, comprehensive telehealth ecosystem to:

  • Strengthen the continuum of care by providing a seamless integration with Epic for a consistent patient and care team experience
  • Enhance patient outcomes by leveraging technology and solutions customized for your use cases, workflows and needs
  • Operationalize at scale leveraging high-touch support and digital health transformation
About Extended Care:

Extended Care LLC offers today's most clinically-integrated, configurable, and personalized telehealth experience, serving leading-edge health systems worldwide. 

  • Our ExtendedCare Telehealth™ solution offers a faster, more efficient delivery of care. Better patient outcomes. Healthier financials despite the pressures from the shortages of nurses and other providers.
  • Our powerful, easy-to-use telehealth platform optimizes value for all participants in the care journey, regardless of the type or level of care delivered. We ease the transition to better virtual care by providing seamless clinical integrations, unmatched configurability, and a smooth, personalized care experience.
  • At-Home Video Visits - We go beyond the basic video visits provided by vendors like Zoom or Microsoft Teams - We have more healthcare specific features than any other solution.
  • From Carts to Clinics - From enterprise quality sophisticated endpoints to "bring your own cart". It doesn't matter if the patient is in your hospital, a community health center, a school nurse's office or even an ambulance. We bring everyone together!
  • Bedside Integration - We can integrate with your existing bedside patient experience platform (like Getwell) to provide for remote rounding or family-centered visits.
  • Telesitter - Available in both Epic Monitor or standalone, keeping an eye on patients has never been easier.
  • Extend Your Reach - Supporting community health centers, or providing your services to outside organizations? It doesn't matter if they work out of your EMR or their own, we make it all work together.
Product Description:

Incubated at Providence, one of the nation’s largest health systems, DexCare is a data-driven intelligence company focused on making access to healthcare better for everyone. DexCare’s core offering is a software platform, provided exclusively to health systems, that orchestrates digital demand and health system capacity across all lines of care. 

The platform attracts high-value, commercially-insured consumers by providing a highly discoverable, fully-digitized and unified experience while amplifying health systems’ existing EMR, caregiver and brand investments. The uniqueness of DexCare lies within its intelligent navigation and load balancing across providers, settings, modalities and service lines. DexCare’s data-driven engine allocates, flexes and optimizes resources to best meet both consumer demand and health system business goals. 

DexCare powers the digital engine of leading health systems across the U.S., including Kaiser, Houston Methodist, Mass General Brigham and others. DexCare-powered digital experiences attract 30% more new patients, 85% of whom are commercially insured, capture 8x downstream revenue, generate over 20% per patient encounter in cost savings, and deliver net promoter satisfaction greater than 90%.

About DexCare:

Incubated at Providence, one of the nation’s largest health systems, DexCare is a data-driven intelligence company focused on making access to healthcare better for everyone. DexCare is a patient acquisition and operational efficiency platform that integrates all care services (virtual care, same day care, primary care, specialty care) making it simple for consumers to find and schedule appointments, and request on-demand video visits within a single application. The platform also has an Intelligent Optimization engine that can manage provider capacity across same-day modes of care to match consumer demand for services.  

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Extended Care's virtual waiting room has the ability to handle digital form upload & intake. Patients can share images or videos with their provider, and we also offer patient/provider online chatting. We have integrated with connected devices for vitals collection. We support content for patients to interact with in the waiting room. We have notifications for the patient when provider is ready to start visit and tools for patient to test their device's technical feasibility and stability.

We provide high-resiliency, high-latency video with the ability to toggle to phone/audio and support for multi-party video (powered by Cisco Webex). We feature the ability to alternate between video, text, chat, and in-app messaging. Our solution is configurable and personalized, feature-rich, and user-controllable on any device, anywhere. Extended Care is today’s most seamlessly integrated telehealth with your existing workflows, and built-in media (photos, videos, audio) sharing with your EMR.

Extended Care Telehealth can leverage existing patient demographic/medical info and provide the ability to add documentation within the EHR. One of our differentiators is the ability to integrate photos, videos, sound recordings and other document types as a push into the EHR..

The Extended Care admin portal can track and report provider utilization/productivity, average time per visit, and video/audio quality indicators, plus much more.

Rapid loading, consumer-facing digital and mobile experiences, purpose-built to drive traffic and conversion for health system web sites. Next-generation search engine for health system digital front doors, apps, and other websites that empowers users to find care quickly and effectively via modern search capabilities and a frictionless consumer experience. Intelligently matches care options to consumers by balancing the goals of patients, clinicians, and health systems, and then features the best fit recommendations. The platform also provides multilingual and omni channel options, no app download or authentication is required, is integrated with the EHR, provides available scheduling options including virtual and other provider alternatives if preferred options is unavailable.

Whether by phone or video, you can provide on-demand virtual care that patients love with our white-labeled, turnkey virtual capability. Our intuitive, end-to-end virtual platform offers scalable care for patients while optimizing capacity across your clinician pool. Patients are routed based on your specific business guidelines with our proprietary intelligent matching models. Included is patient intake, waiting room, queueing, testing tech visibility, etc.

Can use DexCare's white label virtual capability or connect with your existing virtual platform to serve up slots to patients and help them book appointments.

Intelligent navigation guides patients to providers based on patient preferences, location, condition, provider availability, health system capacity, preferred modality, etc..

Analytics experts work with your team to develop insightful dashboards with rich, informative analytics such as visit data, clickstream analytics, clinician performance metrics, and patient experience ratings. Your team has a command center at their fingertips to gauge performance and help your organization improve patient acquisition and align system capacity with patient demand.

Use Cases

Description:

Virtual Nursing:

Nurses are often stretched too thin, covering 2-3x the number of patients considered reasonable for a standard of care. Our solution will:

  • Empower remote clinicians by providing telehealth access to deliver predictable, repeatable services such as patient education, admission and discharge
  • Help attract and retain nursing staff by providing remote work opportunities
  • Improve patient satisfaction by reducing wait times
  • Increase touch points and access to caregivers

Other Use Cases:

  • Tele-Sitter with Epic Monitor integration
  • Virtual Nursing
  • Patient experience app integration, such as GetWell
  • On-demand language interpretation services, such as LanguageLine, Martti, Voyce, GLOBO … etc.
  • Virtual Rounding
  • Supporting external affiliate Epic organizations, FQHCs and specialty outpatient clinics
  • Tele-EMS
  • Mobile Stroke Units
  • Tele-Stroke workflows using Extended Care incorporating intake forms, barcode scanning … etc.
  • On-Demand video visits
  • Virtual Home Visits
  • Schools
  • Correctional Facilities
  • Group video visits
  • … and many more
Pediatric use cases:

Just like a virtual visit for an adult, our Extended Care Telehealth solution can easily provide virtual visits for pediatric patients.

Users:
  • Physicians of All Types
  • Adult-Gerontology Nurse Practitioner (AGNP)
  • Bariatric Registered Nurse
  • Cardiac Nurse
  • Certified Nursing Assistant (CNA)
  • Certified Registered Nurse Anesthetist (CRNA)
  • Clinical Nurse Specialist (CNS)
  • Clinical Nurse Supervisor
  • Critical Care Nurse
  • Emergency Room Nurse
  • Family Nurse Practitioner (FNP)
  • Forensic Nurse
  • Health Informatics Nurse Specialist
  • Home Care Registered Nurse
  • Intensive Care Unit (ICU) Registered Nurse
  • Labor and Delivery Nurse
  • Licensed Practical Nurse (LPN)
  • Licensed Vocational Nurse (LVN)
  • Managed Care Nurse
  • Medical-Surgical Nurse
  • Neonatal Nurse
  • Nurse Anesthesia Practice
  • Nurse Midwife
  • Oncology Registered Nurse
  • Orthopedic Nurse
  • Pediatric Nurse
  • Post-Anesthesia Care Unit (PACU) Nurse
  • Public Health Nurse
  • Radiology Nurse
  • Registered Nurse (RN)
  • Rehabilitation Registered Nurse
  • School Nurse
  • Travel Nurse

Description:

New consumers, existing consumers, medical staff at clinics (medical assistants, nurse practitioners, physician assistants and doctors)

Pediatric use cases:

Routes to available pediatrics appointments, enables an individual to schedule for their child and enables virtual pediatrics visit.

Users:

New consumers, existing consumers, medical staff at clinics (medical assistants, nurse practitioners, physician assistants and doctors), scheduling administrators, and digital marketing and patient experience teams.

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Patient portal, Home health, Behavioral health, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Allscripts, Meditech, GE, Allscripts/Eclipsys, MEDHOST, Athenahealth, MedWorx

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, athena

Hardware Compatibility:

None provided

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

Extended Care's solution offers these factors over any EHR's functionality:

  • Better health outcomes
  • Streamlined clinical workflows
  • Increased patient and physician engagement
  • Fewer hospitalizations and readmissions
  • Reduced patient risk
  • Cost savings

Differentiators vs Competitors:

We solved what our Competitors haven't. They have:

  • Standalone solutions/workflows not integrated into the EMR leading to a disjointed and high friction end user experience.
  • Point solutions that address only a single use case or clinical setting causing a proliferation of a myriad of solutions across the enterprise.
  • Minimum or lack of customizability resulting in a one size fits all approach to end user experience.
  • Operational inefficiencies and challenges in maintaining, managing and supporting multiple applications.
  • Inflexible licensing models causing enterprises to overbuy leading to increased budgetary allocations and resource underutilization.

Extended Care offers a better solution that goes beyond all of their limitations, with...

  • Seamless integration with Epic* patient and provider applications resulting in a frictionless end user experience.
  • Ability to meet the requirements of any telehealth use case across the entire continuum of care in any clinical setting – acute, ambulatory or in-home.
  • Hyper-customizability that’s lends itself to creating a fully personalized and unique end user experience for patients and providers.
  • Delivering a consistent end user experience across the enterprise enabling organizations to leverage economies of scale to support multiple programs.
  • Highly flexible concurrency-based licensing model with unlimited bursting allowing organizations to scale as their programs grow.
Differentiators vs EHR Functionality:

End-to-end online/mobile booking, virutal care and at-home transactional platform that supports an access & convenience business model. The platform is built as a consumer-facing technology that is built on modern technology and designed for a 10x better consumer experience. Because it sits above the EMR application, the platform has an integration & service layer which connects the transactional components of the same-day platform with the EMR providing continuity of care.

Differentiators vs Competitors:

DexCare makes care options much more discoverable to consumers anywhere they are online. The platform intelligently guides consumers to the safest and best care options, and then connects the resources, people, and facilities, offered by the health system to patients in a way that automatically allocates those resources when and where they’re most productive. 

It guides patients to care options meeting their criteria and books their in-person or virtual appointments in real time. The capacity optimization also generates significant growth and efficiencies for health systems with results such as: a 40% increase in physician capacity through smarter appointment scheduling; a net 30% increase in new patients, the majority of whom are commercially insured; and a resulting eightfold increase in downstream revenue.

Health Equity

Keywords

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Company Details

Founded in 2019

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