Avia Logo

Compare Products


Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

Luma's Digital Front Door solutions deliver convenience for patients throughout their journey, while simplifying and automating administrative tasks. Free administrative staff to focus on complex activities as patients arrive to visits appointment-ready.

Luma's Digital Front Door solutions enable healthcare systems to:

  • Optimize market presence with patient feedback management and reputation tools
  • Provide convenient channels for patient scheduling and convenient self-service appointment management
  • Automate incoming referrals to ensure conversion to completed appointments
  • Offer actionable reminders and smart waitlists to seamlessly integrate patient data back into EHR with bidirectional writeback for pre-visit forms, prior authorizations, consents, new patient packets, and more
  • Customize and tailor workflows to manage patient recall and future appointments
  • Enable population health outreach and clinical initiatives with outreach at scale via actionable SMS messages
  • Convert phone calls to EHR-integrated self-service opportunities with Digital Call Deflection
About Luma Health:

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

Product Description:

A voice and image-based conversational AI-powered synthetic human clinically validated to collect more complete and actionable patient data than doctors

About SOAP Health:

Elevate medical practice by earlier disease detection and improved diagnosis via more accurate data collection, better risk and symptom assessment, faster charting, and increased revenue by higher level E&M billing. Now, achieve better outcomes in less time for more money.


Discover SOAP, a patented and clinically validated, Epic, AthenaHealth, etc. EHR-integrated, conversational AI-powered patient and physician-facing interface for more accurate patient data collection and analysis; an unrelenting focus on improving patient outcomes and eliminating administrative burdens. 

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Powered by conversational and generative AI

Already integrated with Epic, AthenaHealth, Dolbey, etc.

HIPAA compliant and SOC 2 1 certified

Conversational tome with voice-based digital human.

7 customers and growing...

Patented state of the art AI.

Use Cases

Description:

  • Patient acquisition
  • Feedback management
  • Reputation management
  • Provide convenient, alternate channels for appointment scheduling and management
  • Website chatbot
  • Self-service patient intake
Pediatric use cases:

All Luma products can be utilized in pediatrics. For parents managing multiple children from a single phone number, authentication ensures that communications are about the intended child.

Users:

Patients

Healthcare practice administrators

Call centers

Description:

In a pilot including primarily Black and Hispanic patients, the completion rate was 95% and satisfaction rate was 90%.

The application collected 44% more actionable data than did the clinic's doctors. This additional data changed diagnoses, treatments, and referrals. At the same time, intake and documentation time was reduced by 66%. The projected ROI was 30X for the clinic's physicians.

In a Stanford Pilot, 100% of users completed the application and 80% of users stated they expected the AI-powered application to improve the care their doctors delivered.

Pediatric use cases:

None provided

Users:

None provided

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Behavioral health, Access +/or revenue cycle, Other

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, Allscripts/Eclipsys, Athenahealth, Other

Hardware Compatibility:

None provided

Integrations:

Ambulatory EMR, Patient portal

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Allscripts, NextGen, athena, Allscripts/Eclipsys, Athenahealth

Hardware Compatibility:

Mobile / Tablet (web optimized)

Client Types

Differentiators

Differentiators vs EHR Functionality:
  • Convenient to patients who haven't opted to utilize patient portal
  • No log-in screen required, providing access to patients with limited cell phone usage or without smart phones
  • End-to-end referral management
Differentiators vs Competitors:
  • ISO/IEC 27001:2022 certification highlights Luma's commitment to security
Differentiators vs EHR Functionality:

SOAP's patent-pending application combines the intimacy of the human voice with the power of animation, plus the intellect of experts to augment physician productivity and care delivery, while reducing liability exposure and increasing compensation.

Differentiators vs Competitors:

.

Keywords

Images

1 of 3

edit-media
Actionable Reminders _ Smart Waitlist.png

1 of 1

edit-media
SOAP New Logo.jpg

Videos

1 of 2

Referrals

1 of 1

edit-media
Introduction to SOAP

Downloads

media thumbnail
Power of the Platform - Omnichannel Front Door.pdf
media thumbnail
SOAP Publish A.pdf

Alternatives

Company Details

Founded in 2015

Founded in 2019

team illustration
Share your product comparison with your collegues.

Need help narrowing down products?

Add more criteria to see your compatibility level for every vendor. It only takes a few minutes, just create a free account to get started.
back to top