Virtual Medical Assistant by VMeDx: Real Human Support, Superior Care Efficiency The Virtual Medical Assistant by VMeDx offers a human-centric approach to simplifying healthcare administration. Utilizing skilled professionals working remotely, this service ensures high-quality management of essential tasks including: Personalized Scheduling: Our team handles appointments, rescheduling, and cancellations directly with patients, offering a personal touch that automated systems cannot match. Patient Data Management: Experienced assistants collect and organize patient information meticulously, maintaining high standards of privacy and security. Enhanced Patient Communication: Real human interaction facilitates better understanding and engagement with patients, providing a comforting and reassuring presence that enhances overall patient experience. This service is designed to integrate seamlessly with existing medical practices, supporting healthcare providers by reducing administrative load and improving the efficiency and quality of patient care.

A powerful no-code builder that lets teams design, maintain, and optimize rules, workflows, and conversational agents—without engineering support.

Users can modify routing or logic conversationally, via point-and-click editing, or by uploading existing flows (Visio, screenshots, PDFs). Rules can then be deployed into patient-facing chat or voice agents.

Why Clearstep is chosen:

• Reduces dependency on IT and vendor-ticket bottlenecks
• Enables rapid iteration as access rules evolve
• Supports any workflow (triage, eligibility, scheduling, financial counseling, service-line guidance, and more)
• Includes staging + testing environments for safe deployment
• Enables hybrid experiences: rule-based triage + RAG on system documentation

Solves: slow digital operations, rigid legacy tools, expensive workflow customization, lack of agility.

Clearstep is the most widely implemented agentic AI platform for patient access and capacity optimization in U.S. health systems. Built on Dr. Barton Schmitt’s nationally trusted clinical triage protocols, Clearstep delivers >95% accuracy, transparent and explainable decisioning, and the strongest clinical rigor of any AI-powered triage or navigation solution on the market.

Clearstep partners with leading health systems—including HCA Healthcare, Ochsner Health, Mount Sinai Health System, Novant Health, Tufts Medicine, and Baylor Scott & White—to solve their most urgent access and operations challenges: misrouted care, overwhelmed call centers, fragmented digital entry points, and underused provider and facility capacity.

Through its Smart Care Routing™ platform, Clearstep removes the friction, waste, and variability that keep patients from reaching the right care and keep health systems from using their resources effectively.

By powering every digital and phone front door with AI agents that triage, navigate, schedule, intake, and support call center workflows, Clearstep delivers a seamless, guided patient experience—while unlocking millions in operational efficiency through smarter, data-driven utilization of clinical and facility capacity.

Clearstep marries disparate data sets that exist in various locations within the system. We take the responsibility to marry clinical content, provider directories, insurance & eligibility information, claims data, and scheduling systems so that your system's teams do not have to. Clearstep is ready-made and fully-supported by our development team.platform that is customizable to your health system's specific resources. Clearstep's business solution package also offers patient targeting to ensure that patients searching specific symptoms within a health system's geography are routed into that system via a seamless, effortless, already-built user experience.

Clearstep is the only solution providing an end-to-end user experience that guides patients through all aspects of booking care. Our symptom checker is powered by the most accurate triage, diagnostic, and home care content available and is derived off content that is already used in 95% of nurse call centers in the country. Clearstep uniquely offers a natural language processing engine that can handle free-text descriptions of an individual's chief complaint. In addition to featuring the most accurate content available, Clearstep's digital dialog asks the least number of questions as compared to competitor platforms and provides a single next-best step. Competitors often provide multiple possible causes and next steps that reduce clarity for the end-user's next step.