Viaante's comprehensive RCM solutions cover the full spectrum of the revenue cycle, while its RPM services enable proactive patient management through technology-driven monitoring tools. RCM Solutions: Patient Registration & Insurance Verification: Ensures accurate patient data collection and insurance verification to minimize payment delays. Medical Coding: Accurate CPT, ICD-10, and HCPCS coding ensure compliance, reducing claim rejection risks. Charge Capture & Claims Submission: Efficient charge capture and claims submission ensure timely payments, reducing turnaround time. Denial Management: Addresses and resolves claim denials, improving revenue recovery. Payment Posting & Reconciliation: Precise payment posting and reconciliation ensure accurate financial records. AR Follow-up & Collections: Systematic follow-up and collections ensure timely payments for outstanding balances. RPM Solutions: Viaante's RPM services enable healthcare providers to remotely monitor patient health data, such as vital signs, from wearable devices and other health monitoring tools. These solutions offer: Real-time Patient Monitoring: Continuous monitoring of patient vitals like blood pressure, glucose levels, and heart rate, allowing for timely interventions. Data Collection & Analysis: Automated health data collection from patients at home, with real-time analysis to detect anomalies. Improved Patient Engagement: Enables better engagement with patients by offering insights and notifications for timely care interventions. Chronic Disease Management: Efficient remote monitoring of chronic conditions such as diabetes and hypertension, helping reduce hospital visits and readmissions. Integration with EHR Systems: Seamless integration of patient data into Electronic Health Records (EHR), improving the quality of care through accessible and accurate patient information. By combining RCM with advanced RPM services, Viaante helps healthcare providers achieve financial stability while delivering higher quality care through continuous monitoring and proactive patient management. This dual focus ensures healthcare practices are not only more profitable but also more effective in managing long-term patient health.

High call volumes overwhelm staff and force patients to wait on hold. Digital Call Deflection intelligently redirects patient phone calls to digital channels. This significantly reduces call volume, enabling staff to focus on more complex patient needs.

This innovative solution enhances patient communication, providing quick and easy access to information like appointment scheduling and FAQs via text. For healthcare organizations, it streamlines operations and improves efficiency, leading to better patient satisfaction and reduced administrative burden.

Luma Health's Digital Call Deflection is an essential tool for modernizing patient communication and optimizing healthcare service delivery.

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.