Improved Communications: Enhance patient experience and safety with faster, more consistent communication

• Solution: Workforce Connect Voice with Zebra mobile computers

• Outcome: “Reliable, improved voice communication [has led to] increased time at the bedside for clinical staff, ...improved patient care and overall patient satisfaction and safety”

• Expected Outcome: “Duress button” on Zebra mobile computer usage will eliminate multiple taps for calling in emergencies

Clinical collaboration & communication

Customer Personas:

• Chief Nursing Officer

• VP of Informatics

• Director of Supply Chain

• Chief Technology Officer

Engage IQ™ is built to ensure the best response and outcomes at each stage of the patient journey. It is also designed to make the overall experience remarkable, by building trust with patients through consistency and personalization.

Engage IQ features the following:

• A digital front door delivers a retail-like experience for consumers to shop for services, compare prices and self-schedule
• Channel intelligence empowers patients to interact with providers in the channels they prefer and are most likely to respond to
• Operationalization of RevSpring’s proprietary propensity to pay models predict likely payment outcomes so providers can improve them—from the very beginning of the patient experience
• OmniChannel reminders ensures patients remember and prepare for appointments
• A digital intake experience pre-populates known information, and allows patients to input and correct personal data using innovative optical character recognition (OCR) for enhanced convenience, fewer handoffs, and essential accuracy
• A virtual waiting room lets patients check in from the car, from their living room, or anywhere, and co-pay or prepay using the device in their hand
• Automated care plans keep patients connected to their providers—with critical follow-up after a care episode
• A digital first approach to billing uses intelligence to determine patients most likely to engage digitally, while using printed communications strategically to increase response and control costs
• The use of empathy in the self-service and staff-assisted payment experience, leveraging intelligence to match payment options to the needs of the patient to increase yield and self-service convenience, and reduce staff burden.

The value of Engage IQ spans all types of provider organizations. Primary benefits include:

1. Increased yield and a predictable rate based on the provider’s own patient population and current performance
2. Self-service improvements to off-load busy staff
3. Cost savings, with a focus on not simply more engagement but precise engagement using print and digital channels
4. Administrative cost savings, with focus on front-end data quality, such as clean claims and patient intake accuracy, and more

These benefits apply to:

IDN/Health Systems, Physician Groups, Pharmacies and other Specialty Providers, including Urgent Care, Ambulance Services, ASCs, Orthopedics, Dermatology, Women’s Care, and more.