***Automated Care Platform*** Make care coordination as easy as 1, 2, 3 by empowering care teams with automation. This powerful suite of tools, comprising Automated Care Messaging and Automated Care Scheduling, helps care teams collaborate seamlessly and optimize workflows to improve outcomes and the bottom line.

*Automated Care Messaging (ACM)* Deliver personalized patient care at every touchpoint. Secure messaging, automated alerts, and confidential channels streamline communication, improve satisfaction and save 1 million hours annually.

*Automated Care Scheduling (ACS)* Gather critical insights and streamline care delivery with digital forms, surveys, and online booking. This data-driven approach enables personalized care, improves efficiency, and enhances patient outcomes.

Cliniconex automates patient engagement as the leading communication and collaboration solution for more than 3,000 senior care facilities and 5,000 medical providers, returning 1 million hours to direct care every year.

Luma's Digital Front Door solutions deliver convenience for patients throughout their journey, while simplifying and automating administrative tasks. Free administrative staff to focus on complex activities as patients arrive to visits appointment-ready.

Luma's Digital Front Door solutions enable healthcare systems to:

• Optimize market presence with patient feedback management and reputation tools
• Provide convenient channels for patient scheduling and convenient self-service appointment management
• Automate incoming referrals to ensure conversion to completed appointments
• Offer actionable reminders and smart waitlists to seamlessly integrate patient data back into EHR with bidirectional writeback for pre-visit forms, prior authorizations, consents, new patient packets, and more
• Customize and tailor workflows to manage patient recall and future appointments
• Enable population health outreach and clinical initiatives with outreach at scale via actionable SMS messages
• Convert phone calls to EHR-integrated self-service opportunities with Digital Call Deflection

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

Purpose built for patient and family engagement. Our platform is powerful, yet simple and easy to use.  

Power, flexibility, and exceptional customer service are some of the qualities that set us apart. We've been helping Healthcare teams optimize communications and deliver a better patient experience since 2010.

• Convenient to patients who haven't opted to utilize patient portal
• No log-in screen required, providing access to patients with limited cell phone usage or without smart phones
• End-to-end referral management

• ISO/IEC 27001:2022 certification highlights Luma's commitment to security