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Description
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Product Capabilities
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EHR integrations
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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Virtualis™
Virtualis™

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Categories

Solutions

Description

Product Description:

The AI Nerve Center for Hospital Care

Virtualis™ is the proprietary, patent-pending clinical intelligence platform powering LIVEMED Telehealth™. Designed by physicians, for physicians, it transforms fragmented hospital communication into an intelligent, real-time triage system that prioritizes what matters most—saving lives.

At its core, Virtualis™ uses medical-acuity AI to sort and escalate nurse-to-physician messages, ensuring the sickest patients are seen first. High-acuity messages are flagged instantly, cutting through the noise and reducing cognitive overload for clinicians.

But Virtualis™ is more than a smart pager. It’s the foundation of a fully integrated care layer—connecting to Virtualis One™, our universal EMR interface, and enabling secure chat, automated specialty routing, and AI-assisted clinical workflows across hospital networks.

Virtualis™ is not just communication. It’s clinical precision, operational speed, and AI you can trust—on every shift.

About LIVEMED Telehealth™:

Redefining the Future of Specialty Care

LIVEMED Telehealth™ is an AI-powered, physician-led health technology company revolutionizing how hospitals access and deliver specialty care. At the intersection of advanced machine learning and real-world clinical workflows, we are solving one of healthcare’s most urgent challenges: real-time access to high-quality specialty physicians—anytime, anywhere.

Our platform combines Virtualis One™, a universal EMR interface that bridges disconnected hospital systems, with Virtualis™, our patent-pending AI-driven communication engine that triages clinical messages based on medical acuity. Together with our tech-enabled multispecialty physician group and telemedicine device network, we’re building a next-generation hospital operating system—one that’s intelligent, agile, and deeply human-centered.

LIVEMED Telehealth™ doesn’t just connect hospitals to specialists—it empowers them to deliver smarter care, reduce unnecessary transfers, improve outcomes, and transform inpatient operations using precision AI.

Product Description:

Modular, yet comprehensive, vCareCommand is the one enterprise cloud-based virtual care platform that can support all virtual care programs. vCareCommand offers zero code configurable web applications that are immediately familiar to users because they conform to your existing workflows; a robust suite of embedded common core collaboration, documentation, management and business intelligence tools; all fully integrated with your EHR and other systems of your choosing.

Built on 30+ years of experience in telehealth by the pioneers in the industry, vCareCommand delivers unparalleled high quality care to patients regardless of where they are. Our platform powers consistent workflows for in-person and remote encounters, ubiquitous access to patient data and imaging, patient engagement across all service lines and full access to business intelligence that supports complex system management.

About ViTel Net:

ViTel Net has been leading virtual care technology innovation for over 30 years. Our robust cloud platform streamlines clinical and operational workflows while providing clinicians access to all relevant patient data, regardless of its source, with a single sign-on. ViTel Net’s “no code” configurable user experience enables the flexibility needed to provide remote care, quickly and cost effectively for any use case. The results – greater efficiency in making informed decisions that lead to better patient experiences and outcomes across the virtual care continuum. For more information, visit www.vitelnet.com

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Enable patients to check in for their virtual visit and access informational or entertaining content while they wait privately for their visit to begin

Add language interpreters, family care givers or additional care team members to any consult with embedded multi-party video conferencing, and increase patient and provider engagement with easy to use secure messaging that includes the ability to share images and documents

Document directly in the EHR or leverage our configurable documentation templates for more flexibility. Either way, our robust EHR integrations make it a seamless experience

24/7 Technical Support

Drive informed decisions and proactively address operational deficiencies with comprehensive telehealth business intelligence that aggregates operational and clinical data across the organization. Leverage robust clinical dashboards to empower providers to efficiently manage virtual care encounters or patient populations

Streamline management of equipment, provider schedules and patient appointments across multiple clinics with multi-dimensional scheduling

Use Cases

Description:

Intelligent Clinical Communication and AI-Driven Triage for Hospitals

Hospitals of all sizes face a common challenge: fragmented communication between care teams leads to delayed responses, physician overload, and missed opportunities for timely intervention. Traditional paging systems and siloed messaging apps lack prioritization, forcing clinicians to sift through dozens of messages without knowing which patients need urgent attention—or which specialist to call.

Solution:

Virtualis™ is an intelligent communication platform that uses physician-trained AI to triage nurse-to-physician messages in real time based on clinical acuity. It automatically classifies incoming messages (e.g., red = critical, yellow = moderate, green = routine) and suggests the appropriate specialty to consult—streamlining workflows and ensuring timely access to the right expert.

Impact:

• Accelerates clinical response times

• Reduces communication noise and alert fatigue

• Streamlines specialist consultations with smart routing

• Improves care coordination across departments and shifts

• Supports better outcomes by aligning attention to patient acuity

• Works seamlessly across EMRs and hospital systems, with no workflow disruption

Whether in large academic centers or community hospitals, Virtualis™ becomes the intelligent layer that transforms communication into a high-impact clinical decision tool—elevating care quality and operational performance system-wide.

Pediatric use cases:

Same application as above 

Users:

Clinical Users

• Registered Nurse (RN)

• Charge Nurse

• Nurse Practitioner (NP)

• Hospitalist

• Emergency Medicine Physician

• Specialist Physician (Neurology, Cardiology, etc.)

• Pharmacist

• Respiratory Therapist

• Speech-Language Pathologist (SLP)

• Physical Therapist

• Occupational Therapist

• Social Worker

• Case Manager

• Clinical Coordinator

Leadership & Admin

• Chief Medical Officer (CMO)

• Chief Nursing Officer (CNO)

• Chief Medical Information Officer (CMIO)

• Director of Nursing

• Medical Director

• Director of Clinical Informatics

• Telehealth Program Manager

• Director of Case Management

Technology & Integration

• Clinical Workflow Analyst

• Hospital IT Administrator

• Systems Integration Lead

Description:

the vCareCommand platform delivers unparalleled support 

- Behavioral Health

- Neuroloy and Stroke

- Medically Complex Pediatrics

- Maternal Fetal Medicine

- Cardiology

- Population Health

- Infectious Disease 

- First Responder Crisis Care

Pediatric use cases:

g

Users:

Academic Medical Centers, Children's Hospitals, Health Systems, Neourology and Stroke Specialties, Cardiology Specialists

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Client Types

None provided

Awards

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Differentiators

Differentiators vs EHR Functionality:

Virtualis™ is not an EMR replacement—it’s an intelligent communication and triage layer that sits above the EMR. While EHRs document care, Virtualis™ orchestrates it in real time, prioritizing clinical messages by medical acuity and streamlining team collaboration without disrupting existing workflows.

Differentiators vs Competitors:

Unlike generic chat platforms or static paging tools, Virtualis™ uses physician-trained AI to triage messages, reduce noise, and escalate care based on urgency. It’s the only communication tool built to think clinically, scale across hospitals, and plug into any EMR ecosystem—turning communication into a care-delivery engine.

Differentiators vs EHR Functionality:

ViTel Net's no-code patented platform streamlines custom workflows while alleviating the workload for internal IT resources so they can trouble shoot, launch, and scale existing programs. Reducing the need for additional overhead and costly time and financial investments to start from scratch. Built on over 30 years of experience in telehealth our platform powers unparalleled security, reliability, and flexibility so that our clients can get back to delivering quality care. 

Differentiators vs Competitors:

ViTel Net's clients enjoy consistent cost transparency, security, scalability, and configurability with multi-EHR and PACS integration that makes it easy to launch and expand existing programs. 

Our platform uses an industry-first no-code system that gives our clients the flexibility to add, expand, or change workflows to enable virtual care that best matches their brand of care and adapts to their clinical practices. Without surprise fees, unwavering roadmaps, and limited functionality, our clients can launch virtual care at ease today, while planning for tomorrow.

Health Equity

Keywords

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Company Details

Founded in 1990

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