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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
mirro
mirro

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Categories

Solutions

Description

Product Description:

mirro’s empathetic AI automates intake, triage, and SOAP notes to reduce burnout, improve care quality, and identify billable events for telehealth and behavioral health providers by seamlessly integrating with EMR/EHR systems.With Mirro, providers can focus more on patients and not paperwork.

mirro offers:

24/7 Automated Self-Intakes & Follow-ups

Real-time emotional analysis and insights

AI-driven predictions for treatment adherence and billing opportunities

1. 24/7 Automated Self-Intakes & Follow-ups

mirro's 24/7 automated self-Intakes provides patients with custom empathetic questions to capture critical 

information, generates actionable notes for doctors,and streamlines the intake process

How It Works:

Customize Questions: Record and personalize intake questions for patients, or use standardized templates.

Share Questionnaire: Send the recorded questionnaire via email.

Patient Responses: Patients can conveniently provide their answers through video, audio, or text, using either their mobile device or desktop.

Analysis & Reports: Receive AI-analyzed results and a detailed report on your dashboard with treatment adherence risk and billable events

2. AI Scribe

AI Scribe for Telehealth and In-Person Visits

How It Works:

Automatically generates detailed session notes, formatted as SOAP notes, ensuring accuracy and saving time for both telehealth and in-person consultations.

3. Ask Mai

Ask Mai (AI Assistant with Full Patient History)

How It Works:

Mai(Multimodal Adaptive Intelligence), serves as a virtual assistant enabling doctors to access comprehensive patient history and intelligent insights to enhance care delivery.

About mirro:

Unifying AI Efficiency with Human-Centered Empathy,

Quickly reduce costs and improve patient engagement using empathetic AI

Product Description:

Infermedica develops a Medical Guidance Platform that enables AI-driven early symptoms assessment, digital triage, and optimized care navigation. At the core of Infermedica’s technologies are its Medical Knowledge Base, Inference Engine and API gateway.

Infermedica’s technologies can be used by healthcare providers, insurers, telemedicine companies, employers, pharma, technology providers, and governments to minimize inappropriate use of medical services, improve patient navigation, and user satisfaction. 

Symptom checking, intake and follow-up features provided by Infermedica’s can be implemented on webpages, mobile apps, patient portals, chatbots, voice agents, call centers, and others. It is possible through API, and our ready-to-use solutions.

Infermedica’s Triage, Intake and Follow-up are suitable for adult and pediatric medical cases.

Patient safety is the main focus of physicians, engineers, and scientists working, side-by-side, at Infermedica. The algorithms use dynamic interview scenarios to calculate the lists of the possible conditions. They analyze the common language, verify combinations of symptoms, and calculate the most probable conditions. Infermedica’s Medical Guidance Platform is certified Class IIb Medical Devices in the EU and compliant with HIPAA and GDPR standards. 

You can also check out Symptomate, our consumer-facing symptom checker. Available for free use on both mobile and web at symptomate.com.

About Infermedica:

Infermedica is a leading digital health company, specializing in AI-powered solutions for early symptoms assessment, digital triage and care navigation. Through its technology healthcare organizations can introduce solutions for symptoms checking, patient intake, follow-up, call center support and more. Infermedica’s Medical Guidance Platform is a Class IIb Medical Device under the MDR in the European Union, and is developed with the highest standards of quality and data protection, compliant with ISO, HIPAA, GDPR, SOC2.

Infermedica has been adeptly interweaving cutting edge technologies, including AI, LLMs, and NLP, with the proven Medical Knowledge and Inference Engine that lies in the core of its technologies. Those technologies can be accessed through various touchpoints, including web, mobile, call centers, voice agents and chat bots. Infermedica’s solutions achieve 94% of accuracy. 

Infermedica is continuously working on the development of engaging and empathetic solutions, such as agentic AI, that bring medical benefits with full transparency of the underlying medical reasoning and data processing.

Infermedica is used by over 100 healthcare organizations in over 30 countries, including leaders like Allianz Partners, Médis, Microsoft, Teladoc Health, and Sana Kliniken. It is available over 20 languages, and has completed more than 23 million successful health checks to date. 

Infermedica also provides Symptomate, a symptom checker free for individuals wishing to better understand their symptoms.

To learn more, visit www.infermedica.com 

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Infermedica integrates with other systems, such as EHRs or call center systems, enabling the use of stored data to pre-fill symptom checks and send results to improve data completion rates.

Infermedica provides full transparency of the medical interview. Additionally it offers analytic dashboards that summarize tool usage, present symptom and condition prevalence, gather user reviews, and more.

Infermedica's core function is digital triage. It analyzes reported symptoms, asks relevant questions, and calculates appropriate triage levels. This tool is multilingual, integrates with other systems, and is white-labeled.

While calculating triage levels, Infermedica collects data that can be used to direct users to appropriate care options within provider services.

Infermedica's core function is digital triage. It analyzes reported symptoms, asks relevant questions, and calculates appropriate triage levels. This tool is multilingual, integrates with other systems, and is white-labeled.

One of our features allows to recommend care types, both specialist type and visit type, which are adjusted to triage level of users.

Users identified with a low triage levels can access our data based of educational articles supporting their self-care at home.

All our solutions can be integrated with external systems, like EHRs or call center, through our FHIR and HL7-based integration tool.

Medical Guidance Platform and its modules are certified as Class IIb medical devices under the MDR in the EU. It also complies with HIPAA, GDPR and other regulations important in the healthcare sector.

Infermedica works on GenAI interfaces, providing seamless and engaging, human-like interactions through chatbots and voice agents.

Use Cases

Description:

Case1:Enhancing Telehealth Sessions with Real-Time Emotional Analysis

Problem: Telehealth consultations often lack the depth of in-person interactions, making it challenging for clinicians to gauge patients' emotional states.

Solution: Mirro's AI technology enriches telehealth sessions by analyzing and responding to patients' emotional cues in real-time. This enables healthcare providers to better understand and address patient concerns during virtual consultations. 

Outcome: Improved patient engagement and satisfaction in telehealth services, leading to better adherence to treatment plans and overall health outcomes.

Case 2: Streamlining Clinical Documentation with AI-Scribe

Problem:

Clinicians spend significant time on documentation during and after patient visits, leading to burnout and reduced focus on patient care. Manual note-taking is time-consuming, error-prone, and often lacks consistency across providers.

Solution:

AI Scribe automatically generates detailed, structured SOAP notes from real-time conversations during both telehealth and in-person visits. It listens, transcribes, and summarizes key clinical details, ensuring accuracy and saving providers valuable time.

Outcome:

Reduced administrative burden, faster documentation turnaround, improved note quality, and more face-to-face time with patients , ultimately enhancing clinical efficiency and care delivery.

Case 3. Empowering Clinicians with AI-Powered Access to Full Patient History

Problem:

Clinicians often face fragmented or incomplete patient records spread across systems, making it difficult to get a holistic view quickly. This leads to inefficiencies, missed context, and delays in diagnosis or treatment.

Solution:

Ask Mai (Multimodal Adaptive Intelligence) is a virtual AI assistant that provides clinicians with instant access to a patient’s full medical history, summarized insights, and intelligent suggestions. Through natural language queries, doctors can ask Mai for relevant case details, past labs, imaging, medications, diagnoses, and even social determinants ; all in one place.

Outcome:

Accelerated clinical decision-making, improved diagnostic accuracy, and more personalized care 

Pediatric use cases:

None provided

Users:

Users:

1.Primary Care Physicians (PCPs)

Use Mirro for AI-assisted documentation, patient engagement, and adherence prediction.

2.Telehealth Providers

Improve virtual consultations with emotional context analysis and real-time scribing.

3.Specialists (e.g., cardiologists, endocrinologists, dermatologists)

Benefit from structured SOAP notes and patient history summarization across visits.

4.Nurse Practitioners (NPs) & Physician Assistants (PAs)

Use for quick follow-ups, streamlined documentation, and triaging.

5.Mental Health Professionals (Therapists, Psychologists, Psychiatrists)

Gain emotional insights and improve client engagement via empathetic AI.

Description:

Most common use cases:

  • Providing patients with 24/7 care navigation
  • Connecting patients with variety of resources and services
  • Improving utilization of care at right levels    
  • Increased adoption of digital health services
  • Supporting call center nurses and agents
  • Providing new, valuable data to EHR
  • Equipping physicians with up-to-date insights
  • Generating more time for patients who actually visit
  • Access to unique data that drives optimization
  • Easy integration to other systems and multi-agentic solutions
  • Access to certified medical technologies

Infermedica offers ready-to-use modules for the most common use cases: 

  • Infermedica Triage for patients preliminary assessment and navidation;
  • Infermedica Intake for pre-visit patient intake and medical history collection.
  • Infermedica Follow-up for re-engagement and symproms verification over time.
Pediatric use cases:

All Infermedica products can be available for pediatrics population. In this case the company provides a rich databases of medical concepts for patients between 0 and 18 years old, that can be used by parents and caregivers to assess symptoms of chilndren.

Pediatrics has additional features, like body models of children, 3rd person question mode, and instructions that supports caregives during the interview.

Users:

Infermedica's tools are designed to support patients, caregivers, healthcare workers, nurses, call center agents, and healthcare managers. 

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, athena

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized)

Integrations:

Ambulatory EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Other, Self-developed

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

Infermedica enriches EHRs by integrating data from its symptom checking and triage functionalities. This ensures more complete, up-to-date, and readily accessible health records for medical professionals.

Furthermore, it streamlines documentation workflows through AI-powered note generation, minimizing administrative tasks while accurately capturing essential patient details for direct EHR integration. It also strengthens clinical decision-making by delivering comprehensive pre-appointment patient insights, encompassing symptoms, risk factors, probable conditions, and recommended care pathways.

Differentiators vs Competitors:
  • 23,000,000 health checkups completed
  • 94% of engine accuracy
  • available in 24 languages
  • available via API and iframe
  • 140.000+ hours of physician's work

Health Equity

Keywords

Images

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Infermedica's solutions are build to support patients and medical staff.

Videos

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Infermedica's platform in a glimpse

Downloads

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Infermedica Triage

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Company Details

Founded in 2012

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