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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
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Differentiators
Health equity
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Lyft Smart on FHIR
Lyft Smart on FHIR

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Categories

Solutions

Description

Product Description:

The Lyft Smart on FHIR App allows care teams to schedule directly from within the EHR, get real-time updates, live map, and message with drivers. Great for discharges or outpatient services. 

About VectorCare Inc.:

Accelerating the Future of Patient Logistics. Build and deploy workflow in minutes to any EHR.

Product Description:

b.well Connected Health is solving healthcare’s fragmentation problem. b.well’s scalable, FHIR-based platform unifies all healthcare data, solutions, and services in one place — empowering healthcare organizations to offer their consumers personalized and relevant experiences. b.well enables the creation of longitudinal health records so healthcare consumers can receive proactive health insights, and conveniently shop and access care for themselves and their loved ones. b.well’s Connected Health Platform integrates within existing digital systems, enhancing technology investments and ensuring consumers are the heart of every interaction. Learn more at icanbwell.com.

About b.well Connected Health:

b.well was founded to solve healthcare's fragmentation problem. Health information is often scattered across different data sources, solutions, and care settings - leading to misdiagnosis, repeated procedures, and frustrating experiences. 

b.well's scalable, FHIR-based platform unifies all healthcare data, solutions, and services, enabling personalized care and effective population health management. Our technology helps organizations build a longitudinal view of consumer health, allowing consumers to access the right care they need. We provide a white-labeled app solution and can also integrate with your existing digital systems. At b.well, we're more than a technology partner – we enhance your technology investments, ensuring individuals are at the heart of every interaction.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

🚑 VectorCare + Lyft Smart on FHIR: Hospital Use Cases

1. Faster, More Efficient Discharge Planning

Problem: Discharge delays occur because patients lack a ride home or transportation is arranged manually via calls and faxes.

Value of the App:

  • Case managers can instantly request a Lyft trip directly from the EHR using FHIR data (patient demographics, pick-up location, discharge time).

  • Eliminates phone calls, manual forms, and coordination delays.

  • Reduces discharge bottlenecks that hold beds for hours or days.

Outcome: Faster throughput, higher bed availability, and reduced cost per inpatient stay.

2. Automated Trip Details Through FHIR Context

Problem: Transportation details are often typed manually, leading to errors in patient address, mobility level, or scheduling.

Value of the App:

  • Auto-pulls demographics, mobility, preferred address, appointment time, and clinical flags from the EHR.

  • Reduces errors and ensures the right vehicle type (Lyft standard, XL, wheelchair-accessible where available).

Outcome: Time savings for staff and safer, more appropriate ride assignment.

3. Reducing ED Boarding for Non-Emergent Patients

Problem: Many ED patients who are medically cleared cannot leave due to lack of transportation.

Value of the App:

  • ED nurses/social workers can request an immediate Lyft ride directly from the chart.

  • Patient can be moved out of ED within minutes, not hours.

Outcome: Higher ED throughput, improved door-to-doc times, and reduced LWBS rates.

4. Closing Gaps in Care for Outpatient / Ambulatory Visits

Problem: No-show appointments increase when patients rely on unreliable or costly transportation.

Value of the App:

  • Automatically schedules a Lyft ride for follow-up visits, labs, imaging, or primary care appointments.

  • Uses EHR-integrated data to align arrival time with appointment time.

Outcome: Lower no-shows, higher adherence to care plans, improved clinical outcomes.

5. Supporting Social Determinants of Health (SDOH) Programs

Problem: Under-resourced patients frequently miss visits due to transportation challenges.

Value of the App:

  • Social workers can instantly schedule rides using the patient’s chart info.

  • Hospitals can track ride utilization and outcomes for SDOH reporting.

Outcome: Better equity, better compliance, and improved community outcomes.

6. Streamlined Transport for Imaging & Procedural Workflows

Problem: Patients often must travel between hospital campuses or buildings (e.g., imaging, infusion, same-day procedures).

Value of the App:

  • Integrated FHIR location data makes inter-campus transfers seamless.

  • Staff schedule rides with one click while keeping the patient workflow aligned in the EHR.

Outcome: Reduced intra-facility delays and fewer missed slots in radiology or procedural departments.

7. Safe Transport for Patients Discharging to Non-Medical Facilities

  • (RSNF, shelters, temporary housing, recovery programs)

  • Problem: Hospitals often struggle coordinating rides for vulnerable patients, requiring multiple phone calls.

Value of the App:

  • Pre-populate destination facilities from templates.

  • Document the ride in the EHR automatically for risk and compliance.

Outcome: Faster placement and improved support for high-risk populations.

8. Automated Documentation & Audit Trail

Problem: Hospitals must document how patients were transported and maintain compliance with payer and audit requirements.

Value of the App:

  • Ride events and costs write back into the EHR via FHIR.

  • No need to manually chart the patient’s transport.

Outcome: Cleaner audits, reduced administrative burden, and accurate encounter documentation.

9. Integration With Hospital Billing / Cost Centers

Problem: Transportation costs are manually tracked or lost.

Value of the App:

  • Allocate transportation spending to specific cost centers or service lines.

  • Nurses and case managers do not need to worry about managing invoices.

Outcome: Financial transparency and better budgeting.

10. Support for Hospital-at-Home or Remote Monitoring Programs

Problem: Delivering equipment or transporting patients for at-home care requires coordination.

Value of the App:

  • Schedule Lyft rides to deliver equipment or transport patients for temporary in-home care transitions.

  • Works seamlessly with EHR-based care pathways.

Outcome: Supports expansion of home-based care models.

Pediatric use cases:

None provided

Users:

Case managers, administrators, home health teams, care teams, Nurses, and patient logistics coordinators.

Description:

With b.well, Healthcare Organizations can enable: 

  • Omnichannel digital patient experiences to enable acqusition and retention.
  • Care and services navigation to assist patients through their health journey with integrated support and resources.
  • Digital self-service to help guide members to the right care services reduce operational and administrative costs.
  • Care coordination and condition management to support value-based care.
  • Personalization through an established longitudinal health record that allows us to drive the highest level of patient satisfaction in the industry.
  • Regulatory compliance innovation such as Patient Right of Access that's supported with our FHIR infrastructure.
Pediatric use cases:

b.well is a configurable platform that enables our customers to utilize their own expertise to populate the consumer experience. Our base product contains pediatric algorithms utilizing published evidence-based medicine guidelines and content. For customers who need assistance or who delegate certain areas to us, b.well has a leading digital health MD on our board of directors and regularly pulls subject matter experts from our advisory board to support various segments of our application. Additionally, we license reputable knowledge sources for content such as Kids Health, a leading content provider to health systems for pediatric topics.

Users:
  • Healthcare payers and their members
  • Health system providers and their patients
  • Retail pharmacies and their customers
  • Digital technology companies and their customers

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Not applicable

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Would prefer not to disclose, Point Click Care

Hardware Compatibility:

Not applicable

Integrations:

Acute care EMR, Patient portal, ADT, Access +/or revenue cycle

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Allscripts, athena, Cerner, eClinicalWorks, Epic, GE, Meditech, NextGen

Hardware Compatibility:

Desktop, Mobile / Tablet (native app), Other

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

There is no Lyft service for Epic. This is the first of its kind.

Differentiators vs Competitors:

VectorCare – Key Differentiators (vs Mōvi, StatCall, Roundtrip)

1. First SMART on FHIR App for Lyft / Patient Logistics

Fully embedded inside Epic, Cerner, and Allscripts.

Launches directly from the patient chart—no separate login or portal.

Auto-populates all patient + encounter data instantly.

2. True “In-EHR” Workflow (Zero App Switching)

Case managers, ED nurses, and social workers stay inside the EHR.

Eliminates manual data entry, cutting scheduling from ~31 minutes to under 1 minute.

Reduces errors and improves compliance documentation.

3. Full-Service Logistics Platform (Beyond Transport)

Coordinates transport + home health + DME + post-acute support in one workflow.

Competitors largely focus on transport only.

4. No-Code Workflow Builder

Hospitals can design custom discharge or service workflows without IT effort.

Hyper-localize by facility, department, or service line.

5. Unified Vendor Network + Rideshare + NEMT

Lyft/Uber + wheelchair + gurney + ambulance vendors, all in the same platform.

Hospitals are not forced into a single NEMT broker model.

6. Real-Time Tracking & Status Inside the EHR

Live GPS, ETAs, on-scene, ride events, alerts — all charted automatically.

Removes the need for phone calls between case managers and vendors.

7. Faster Deployment, Minimal IT Burden

SMART on FHIR + no-code = rapid implementation across entire systems.

Significantly lower IT requirements than traditional NEMT platforms.

8. Designed for Discharge + Throughput Optimization

Focused on bed turnover, ED throughput, and delayed discharge prevention.

Competitors skew toward outpatient NEMT or recurring transport, not inpatient flow.

9. Single Platform for All Service Requests

Transportation, equipment deliveries, home-health visits, and more.

Hospitals reduce tool sprawl and simplify user training.

10. Automatic Documentation + Audit Trail

All ride and service data is written back into the EHR for compliance.

Avoids chart gaps and payer disputes.

Differentiators vs EHR Functionality:

b.well Connected Health distinguishes itself from traditional EHRs by centering on a unified consumer experience, facilitating health systems' progression towards value-based care, and adopting hybrid care models. This unique approach fosters lifelong loyalty between organizations and their communities. b.well's integration of Longitudinal Health Data, encompassing HIPAA-compliant claims, and PROA insights, is remarkable. Utilizing an optimized FHIR server, b.well delivers fast, cost-effective scalability and performance. It simplifies data conversion with pre-built FHIR mapping and refinement tools while providing real-time data streaming for flexible integration.

b.well's tag-based FHIR security mode enhances customer trust through explicit consent and preference gathering, and its efficient identity management system ensures secure user data access. In addition, personalized communication is enabled through machine learning analyses of health records and preferences, and Natural Language Processing is utilized for user-friendly care searches. b.well also customizes care access protocols and employs FHIR-based dynamic questions to streamline data collection, improving care coordination. Finally, advanced clinical rules (CQL) enhance quality measure accuracy, flexibility, and interoperability, reflecting b.well's commitment to transforming population health.

Differentiators vs Competitors:

Consumers primarily expect two things from healthcare: prompt accessibility (the digital front door) and anticipatory communication about their health needs. b.well solves for this very consumer need while driving innovation and value to healthcare organization. Below is what b.well has and can deliver that the competition can't:

  • Extensive Data Connections: With 50,000+ data connections, we harness the power of external data sources to enrich insights and drive informed decision-making, setting us apart from others.
  • FHIR Data Model: Unparalleled value by future-proofing systems, facilitating modernization, and rapid onboarding of new partners. This robust foundation supports emerging use cases, such as LLMs & GenAI, enhancing flexibility and speed to market.
  • Precision & Proactive Healthcare: Unlike traditional portals that are episodic and reactive, we prioritize proactive engagement, ensuring we're there for users before an episode occurs, fostering stronger patient-provider relationships and better overall care. 
  • Clinical Quality Language: Our integration of CQL enables you to transition towards value-based care. By standardizing clinical logic, CQL enhances precision and consistency in care delivery, improving outcomes and operational efficiency.
  • Consent Management Framework: Robust consent management framework ensures compliance with privacy regulations while facilitating seamless data sharing and collaboration among stakeholders. This capability instills trust and transparency,
  • Digital Identity Solutions: Secure and seamless authentication process, safeguarding sensitive information while streamlining access for authorized users. This enhances data security and confidentiality, bolstering patient trust and confidence in our platform.

Health Equity

Keywords

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Lyft Smart on FHIR powered by VectorCare

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The Importance of a Unified Consumer Experience

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Company Details

Founded in 2015

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