The experience for patients on the phone is far from optimal. Patients experience: 

1. Long hold times
2. 3-4 transfers to get to the correct destination
3. Broken extensions
4. Full or malfunctioning voice mailboxes
5. Lack of resolution of their needs.

On average, one third of incoming phone callers abandon the call before they get help and 60% of incoming phone calls to your hospital are unresolved. This requires multiple phone calls from patients to get their needs met and to transact business, which exacerbates your phone call volume problems.

The Patient Assistant for Hospitals allows you to solve your patient experience problems on the phone easily and at a fraction of the cost of a human operator. The Patient Assistant allows callers to use natural language to navigate your telephony system and intelligently routes them to the correct destination more often than a human. With the Patient Assistant: 

1. Call abandonment is markedly reduced
2. Hold times shrink considerably
3. Callers are transferred on average one time during a call rather than 3-4 times
4. First call resolution rises considerably
5. Daily call volume handled by humans operators is reduced 50%
6. Patients have a much more consistent brand experience
7. And with EHR integration, automated transactions like scheduling functions, prescription refill, bill pay, and medical records requests become possible.

Syllable is a leading provider of healthcare contact center and medical practice automation solutions using conversational AI. 

Syllable's product, the Patient Assistant, is used by both hospitals and practices to intelligently route calls more efficiently and provide for automated transactions like appointment scheduling and prescription refill on the phone.

The Patient Assistant also provides rich insights into the end to end call journey for your patients. Current call center metrics are too focused on the micro engagement at the call center and fail to provide the full extent of operational difficulties patients experience on the phone. 

Syllable is used by health systems such as NewYork-Presbyterian, Houston Methodist, Parkview Health, Memorial Care and Honor Health to improve patient experience, enhance access and reduce the cost of delivering healthcare on the phone.

With 88% of patients engaging with hospitals and providers over the phone, why invest millions on your digital front door. Engage patients where they are, on the phone, with Syllable. We automate 50% of incoming phone volume on day one at the fraction of the cost of a human call center agent.


Syllable provides swift time to value with real ROI.

Conveyor AI is the cure for "Documentitis" - inflammation caused by burdensome documentation requirements imposed by EMRs, billing systems, etc.

Here's how it works:

1. See your patient - with Conveyor AI enabled on your iOS device, tap “Start Encounter.” You can conduct your exam without worrying about taking notes or updating the EMR.
2. Conclude the visit - After completing your encounter, tap the “Generate” button in the Conveyor AI app. In under a minute, you’ll have a fully-customized write-up of your encounter. No typing necessary! Do you need specific sections or formatting in your notes? Conveyor AI offers customizable templates so that we generate exactly the information you need.
3. Close your charts 80% faster - Conveyor AI types your completed note directly into the patient’s chart in your EMR. Need to add anything? Conveyor AI offers best-in-class medical dictation so that you can dictate wherever you want and whenever you need.

Start a Free Trial: https://mobius.md/ios

Discover more here: https://mobius.md/conveyor%20ai/

Mobius MD develops mobile apps to address modern healthcare needs. With backgrounds in engineering, psychology, user interface design, and medical practice processes, we create software for busy healthcare providers and their teams. Mobius MD is the Medical Workflow Company.

We are the front door to a health system. As a contact center automation provider we integrate with the EHR we do not compete with it.

1. We meet patients where they are, on the phone.
2. 100% healthcare focused
3. We answer over 1M calls a month for our current partners
4. Real ROI for our partners
5. Successful integrations with EPIC, Alscripts, Meditech
6. Dedicated senior executive who is responsible for your account from initial contact through implementation and beyond.

• Unlimited Ambient AI Technology 
• Unlimited Speech-to-text 
• Windows & Mac compatible
• Voice-enabled Templates 
• Voice commands 
• Custom Vocabulary
• Seamless scan-to-connect technology 
• Dictate anywhere on the computer, on as many computers 
• 50+ medical specialties to choose from
• 100% developed and headquartered in the US
• EMR Agnostic (see benefits here) - https://mobius.md/2024/05/30/skip-the-emr-tie-in-benefits-of-emr-independent-documentation-tools/

• EMR Independence: Conveyor AI can send a visit summary to any EMR because it operates from a provider’s smartphone. Conveyor AI enables quicker setup and no IT challenges by avoiding the complexities of deep EHR integrations.
• User-Friendly: Mobius leads the industry with its mobile-friendly, simple user interface. The design is so intuitive that no training is needed. Just open the app and get started. 
• Secure: Conveyor AI isolates EMRs from third-party solutions, reducing the risk of exposing sensitive patient information to potential breaches.
• Provider Control: An EMR-independent solution like Conveyor AI reduces the risk of downtime caused by external factors. Providers get a more stable and reliable documentation solution that works when the EMR software or another system is offline.