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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:
PatientConnect Complete is the most comprehensive solution for patients, supported by the HRS standard kit including the HRS tablet accompanied with a scale, BP monitor, and pulse ox. Clients have the option to opt for additional peripherals should they see fit, with the option to choose from a thermometer, glucometer, 2 in 1 one-lead ECG and live listening stethoscope, etc. Additional peripherals are available at additional cost. PatientConnect Complete units are ready to go out of the box – including Bluetooth pairing, charged and ready for use by patient. Biometric Devices Supported All HRS peripheral devices are FDA approved and connected through Bluetooth to our tablets. Peripheral devices automatically push patient readings into the clinical portal for analysis. Bluetooth devices allow the biometric readings to automatically load into the tablet and will flow over to the Clinician portal. Patients can also manually enter their readings. PatientConnect Complete has the ability for multi-channel videoconferencing, phone calls, and messaging to clinicians and family memebers.
About Health Recovery Solutions:

Health Recovery Solutions (HRS) supplies 400+ leading health systems, physician groups, and home health organizations with the most advanced remote monitoring platform focused on changing patient behavior to reduce readmission and improve clinical outcomes. HRS' disease-specific telehealth solutions are customized with 90+ care plans, educational videos, teach back quizzes, customized education, and medication reminders, while also integrated with Bluetooth peripherals for advanced clinical monitoring. Videoc calls, phone calls, and messaging are part of the communication tools as wellas 24/7 direct technical patient support through the tablets provided or mobile apps. 

Product Description:

Virtual Triage efficiently tackles the first mile of care by getting patients to the right care, at the right place and time with the right type of provider.

  • Avoid unnecessary ER and urgent care utilization
  • Promote convenient and consumer-centric care access
  • Enable better care navigation, including emergency, primary, and specialty care
  • Reduce high-volume, low-value administrative burdens on care teams by streamlining care routing and appointment booking processes

Clearstep’s Virtual Triage algorithms are built on top of Schmitt Clinical Content and are unique to each patient’s symptoms, acuity, and situation. Dr. Barton Schmitt is the co-author of the telephone triage protocols used in ~95% of call centers around the country and have been validated in over 200 million telephone triage encounters. They are the gold standard for telephone triage and Clearstep is the only provider of Schmitt Clinical Content for chat-based digital self-triage. In a double-blinded study, Clearstep’s triage routing exceeded 95% accuracy when compared to the judgment of a panel of ER doctors in a live, community-hospital setting.

What value does the Virtual Triage Solution provide?

Patient Acquisition:

Use Clearstep as a lead-generator, finding consumers online with care-seeking intent, bringing them through triage, and helping them book care at your organization. We’ve shown 10x ROI with current clients via booking appointments with Clearstep for new patients to the system.

Patient Retention:

Make it easy for existing patients to always know what to do next for their care. Promoting Clearstep as part of SMS follow-ups post-visits or embedding Clearstep in existing patient portals can help achieve this value lever.

Patient Satisfaction:

Clearstep’s Net Promoter Score (NPS) is 4x healthcare’s average. We consistently see users leaving positive, promotional comments about our clients – we’re white-labeled, so users see Clearstep as an extension of their provider, and leave great feedback about Clearstep in the context of our client’s brand (like the examples on our homepage).

Call/Command Center Efficiencies:

Avoid patients calling your nurse triage line by deflecting them to Clearstep’s self-service triage.

Alternatively, Virtual Triage can be used to scale up non-clinical call center agents and enable to accurate triage and schedule patient appointments. 

Care Routing Efficiencies:

At the end of the day, Clearstep is all about delivering the right care, at the right time, in the right care setting. Your providers are better enabled to practice at the top of their license with Clearstep ensuring the right patients are reaching them. Your system also benefits from the efficiencies of appropriate navigation (i.e. avoiding unnecessary ER visits, promoting telehealth when appropriate, routing directly to a specialist when it makes sense, etc.)

About Clearstep:

Clearstep is the preeminent digital self-service triage and care navigation healthcare assistant on the market. It distinguishes itself as the sole AI chat-based triage solution crafted from Dr. Barton Schmitt's gold-standard telephone triage protocols, achieving an impressive accuracy rate surpassing 95%. With the largest health system deployments nationwide, Clearstep collaborates with esteemed institutions like HCA Healthcare, Mount Sinai, Novant Health, Tufts Medicine, Baylor Scott & White Health, and numerous others spanning over 15 states. Clearstep's innovative Smart Care Routing™ solutions empower healthcare organizations to effectively tackle critical challenges such as efficient self-service patient access and care navigation, patient acquisition and retention, call center deflection and automation, and optimizing capacity. Ultimately, Clearstep's solutions pave the way for enhanced experiences for patients and care teams alike. 

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

Chronic Care Management

Hospital-at-Home

Care Transitions

Continuous Care

Pediatric use cases:

HRS has served a diverse set of age populations ranging from pediatric to over 100+ years old, across multiple healthcare organizations.

https://www.healthrecoverysolutions.com/blog/telehealth-rpm-for-pediatrics-explained

Users:

The end users of the product include patients, members of their care team.

Description:

We white-labeled and fully-configured a COVID-19 screener to the care access points (hospitals, telemedicine providers, nurse hotlines, and at-home resources of a 17-hospital system (reach out to learn specifics). A COVID-alert message on the home page routes users to the option to screen their symptoms for risk of infection and presentation of system-wide care options. The entire process of whitelabeling, configuring, implementing, testing, and going live was complete in 5 business days.

Pediatric use cases:

Clearstep's virtual triage platform is able to route >99% of adult and pediatric chief complaints towards their evidence-based next step.

Users:

Once live, an e-mail campaign was sent out to 650,000 residents in the areas surrounding the system to inform them that they could screen their symptoms. The email achieved the highest engagement rates of any mailer ever (3x higher email open rate and click-through rates). The COVID screener was used 30,000 times in the first three days.

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Home health, Community based organizations, ADT, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, eClinicalWorks, McKesson, Other, Would prefer not to disclose

Hardware Compatibility:

Mobile / Tablet (web optimized)

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, athena, Other, Self-developed, NextGen, GE, eClinicalWorks, McKesson, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Other, Mobile / Tablet (native app)

Client Types

Differentiators

Differentiators vs EHR Functionality:

All-encompassing remote patient monitoring solution

Differentiators vs Competitors:
  • 90+ customized care plans
  • Virtual visits
  • Bluetooth biometric monitoring
  • Medication reminders
  • Symptoms survey
  • Condition-specific education
  • Teach back quizzes
  • Customized risk alerts
  • Wound imaging
  • Caregiver connection
  • Personal goal setting


Differentiators vs EHR Functionality:
Clearstep marries disparate data sets that exist in various locations within the system. We take the responsibility to marry clinical content, provider directories, insurance & eligibility information, claims data, and scheduling systems so that your system's teams do not have to. Clearstep is ready-made and fully-supported by our development team.platform that is customizable to your health system's specific resources. Clearstep's business solution package also offers patient targeting to ensure that patients searching specific symptoms within a health system's geography are routed into that system via a seamless, effortless, already-built user experience.
Differentiators vs Competitors:
Clearstep is the only solution providing an end-to-end user experience that guides patients through all aspects of booking care. Our symptom checker is powered by the most accurate triage, diagnostic, and home care content available and is derived off content that is already used in 95% of nurse call centers in the country. Clearstep uniquely offers a natural language processing engine that can handle free-text descriptions of an individual's chief complaint. In addition to featuring the most accurate content available, Clearstep's digital dialog asks the least number of questions as compared to competitor platforms and provides a single next-best step. Competitors often provide multiple possible causes and next steps that reduce clarity for the end-user's next step.

Keywords

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Company Details

Founded in 2018

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