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Description
Compatibility Level
Clients
Product Capabilities
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EHR integrations
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Health equity
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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Conveyor AI
Conveyor AI

Categories

Solutions

Description

Product Description:

Without Hyro, health system call centers are reaching the burnout threshold too quickly. That’s when the perfect storm of missed calls, long wait times and poor user experience hits hard, ultimately causing patient churn and lost revenues. With Hyro, call center capacity is a non-issue, with 65-85% of calls being automatically deflected or resolved end-to-end, and the remainder of calls being quickly and accurately routed to the right departments.

It's an ever-clean filter you never need to change – Hyro has a three-pronged system to sorting call volume, automating routine calls without human intervention, directing complex calls to the right agent, and deflecting simple calls to SMS for self-service.

Smart Routing:

Navigate calls to the accurate source of support with natural language understanding (NLU)- based smart routing. Instantly match and transfer patient queries to the right service departments, skipping complicated audio menus and lengthy wait times in the process.

End-to-End Resolution:

Automate key digital services from start to finish with conversational AI end-to-end resolution. Solve routine requests such as physician scheduling, paying bills and getting answers to critical questions, without a human in the loop.

SMS Deflection/ Call-to-Text:

Shield overloaded call center teams from repetitive tasks with SMS Deflection (Call-to-Text). Funnel patients to self-serve with the resources you’ve already invested in, directing them to patient portals, FAQ pages, chat solutions and mobile app features.

Benefits:

  • 3-10 day deployment
  • Zero client-side maintenance
  • 60-85% deflection/ resolution of calls and messages
  • 5x Average Handle Time
  • 99% reduction in Average Hold Time
  • Pre-loaded skills, like scheduling and routing
  • Proprietary natural language engine that adapts to patients' dialects, phrasing, sentiment and more
  • Integrations with Epic EMR, Salesforce, and major telephony providers like Cisco, NICE, Genesys and Twilio
About Hyro:

Hyro is a plug & play conversational AI platform enabling healthcare enterprises to easily supercharge patient experiences with voice & text capabilities across all their digital channels.

Product Description:

Conveyor AI is the cure for "Documentitis" - inflammation caused by burdensome documentation requirements imposed by EMRs, billing systems, etc.

Here's how it works:

  1. See your patient - with Conveyor AI enabled on your iOS device, tap “Start Encounter.” You can conduct your exam without worrying about taking notes or updating the EMR.
  2. Conclude the visit - After completing your encounter, tap the “Generate” button in the Conveyor AI app. In under a minute, you’ll have a fully-customized write-up of your encounter. No typing necessary! Do you need specific sections or formatting in your notes? Conveyor AI offers customizable templates so that we generate exactly the information you need.
  3. Close your charts 80% faster - Conveyor AI types your completed note directly into the patient’s chart in your EMR. Need to add anything? Conveyor AI offers best-in-class medical dictation so that you can dictate wherever you want and whenever you need.

Start a Free Trial: https://mobius.md/ios

Discover more here: https://mobius.md/conveyor%20ai/

About Mobius MD:
Mobius MD develops mobile apps to address modern healthcare needs. With backgrounds in engineering, psychology, user interface design, and medical practice processes, we create software for busy healthcare providers and their teams. Mobius MD is the Medical Workflow Company.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

HIPAA and SOC 2 Type II Compliant

Hyro's AI assistants scale across channels and use cases, allowing you to automate high volumes of patient inquiries.

Hyro's Adaptive Communications Platform utilizes the latest in AI technology, including generative AI solutions like GPT.

Use Cases

Description:

The following use cases, usually comprising 60-70% of all inbound calls and messages to a health system, can be automated:

  • New Patient Registration
  • End-to-End Scheduling
  • Appointment Verification, Rescheduling and Cancellation (Available via Epic EMR)
  • Physician Search
  • Rx Management (Status, Tracking and Refills)
  • Location Finder
  • Spot: GPT-Powered Search
  • Smart Routing/ Triage
  • IT Help Desk/ Troubleshooting
  • SMS Deflection
Pediatric use cases:

All use cases can be tailored to suit pediatric demands, including tweaking the conversational skills to relate to pediatric oncologies. 

Users:

Typical stakeholders and users of Hyro's Call Center Automation are IT, Digital, Operations and Support teams. The end users of Hyro's Call Center Automation include both patients and provider staff (usually for IT Help Desk applications). 

Description:
  • Conveyor AI is a universally compatible AI-enabled Documentation + Dictation system made for medicine.​
  • From clinic to clinic, hospital to hospital, whether in the car or at home, Conveyor AI travels with you.
  • No matter which computer you find yourself in front of, now you can Document and Dictate with your personal vocabulary, custom templates, and AI-trained voice recognition.
  • We don't require any long-term commitments and have enterprise pricing available. 
  • Please contact us to Request a Demo or get started on a Free Trial today! 
Pediatric use cases:

Conveyor AI offers over 50+ medical specialties to choose from, including pediatrics. 

Pediatricians love Conveyor AI because it gives them more face time with their patients and less computer work!  

Users:

Contact our team to request referral information at info@mobius.md. 

EHR Integrations

Integrations:

Ambulatory EMR, Patient portal, Website / public online sources

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, athena

Hardware Compatibility:

Mobile / Tablet (native app), Mobile / Tablet (web optimized), Desktop

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources, Other

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Would prefer not to disclose, Point Click Care

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

Hyro layers on top of EHR functionality, adding natural language understanding to pre-existing workflows and use cases across Epic, Cerner and Athena.

Differentiators vs Competitors:

Our main competitors, such as Syllable and Nuance, focus on intent-based voice solutions. Intent, within the conversational AI space, usually means "if X then Y". For example, if AVIA says "red" then stop. We know that conversations need to be more flexible than a rigid flow chart of intents, so Hyro invented a new language-based approach called Adaptive Communications, which uses a knowledge graph, computational linguistics and natural language understanding to simplify and speed up deployment processes. Because of our approach, health systems do not need to constantly update their voice interfaces based on ever-changing content. It also means that typical challenges with conversational AI, including adding new use cases to existing deployments, are nullified with the ability to layer on new data without retraining the model. Ultimately, the time and cost saved by switching from intent-based to language-based is what drove Intermountain Healthcare, Baptist Health, Novant Health and plenty of other health systems to Adaptive Communications.

Unique Benefits: 

  • No-code, effortless deployment, and maintenance that doesn’t require any playbooks or training data
  • Voice AI that adjusts to changes in context
  • Fast automation of dozens of customized use cases and skills simultaneously
  • Industry-leading understanding rate at an average of 85-90%
  • Seamless live handoff between AI and agents on Cisco, Genesys, NICE, Twilio and more
  • Automatic 24/7 scraping of data sources including websites, EMRs/ CRMs, APIs, and client databases
  • Real-time dashboard with insights (trends, keywords, and metrics) that helps to optimize digital services
  • Explainability that allows health systems to understand why/how AI provides all outputs
Differentiators vs EHR Functionality:
  • Unlimited Ambient AI Technology 
  • Unlimited Speech-to-text 
  • Windows & Mac compatible
  • Voice-enabled Templates 
  • Voice commands 
  • Custom Vocabulary
  • Seamless scan-to-connect technology 
  • Dictate anywhere on the computer, on as many computers 
  • 50+ medical specialties to choose from
  • 100% developed and headquartered in the US
  • EMR Agnostic (see benefits here) - https://mobius.md/2024/05/30/skip-the-emr-tie-in-benefits-of-emr-independent-documentation-tools/
Differentiators vs Competitors:
  • EMR Independence: Conveyor AI can send a visit summary to any EMR because it operates from a provider’s smartphone. Conveyor AI enables quicker setup and no IT challenges by avoiding the complexities of deep EHR integrations.
  • User-Friendly: Mobius leads the industry with its mobile-friendly, simple user interface. The design is so intuitive that no training is needed. Just open the app and get started. 
  • Secure: Conveyor AI isolates EMRs from third-party solutions, reducing the risk of exposing sensitive patient information to potential breaches.
  • Provider Control: An EMR-independent solution like Conveyor AI reduces the risk of downtime caused by external factors. Providers get a more stable and reliable documentation solution that works when the EMR software or another system is offline.

Health Equity

Keywords

Images

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Conveyor AI - AI SOAP note view

Videos

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Why Healthcare CIOs Love Hyro

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Conveyor AI video

Downloads

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Intermountain Health & Weill Cornell Case Studies

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Alternatives

Company Details

Founded in 2018

Founded in 2011

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