Navigate & Connect includes:

• Targeted patient identification, multi-modal outreach and provider referrals
• Validated risk assessment, clinical screening and triage
• 24/7 crisis support, integrated care management, SDoH resources and specialty SUD

Lucet was launched when New Directions Behavioral Health and Tridiuum merged. Combining 20+ years of behavioral health expertise with clinical research, we’re the behavioral health company changing how health plans manage their networks, providers manage care pathways, and members manage their health. 

Today, we help millions of people get the care they deserve—by removing complexity and ensuring quality, timely access to value-driven care.

Lucet, we’re optimizing behavioral health.

Increase efficiency with our patient engagement chatbot, which automates routine patient requests such as prescription support, insurance checks, and appointment reminders/rescheduling, Overcome productivity issues by significantly reducing administrative tasks to enable your teams to focus on higher-value work.

Clearstep is the preeminent digital self-service triage and care navigation healthcare assistant on the market. It distinguishes itself as the sole AI chat-based triage solution crafted from Dr. Barton Schmitt's gold-standard telephone triage protocols, achieving an impressive accuracy rate surpassing 95%. With the largest health system deployments nationwide, Clearstep collaborates with esteemed institutions like HCA Healthcare, Mount Sinai, Novant Health, Tufts Medicine, Baylor Scott & White Health, and numerous others spanning over 15 states. Clearstep's innovative Smart Care Routing™ solutions empower healthcare organizations to effectively tackle critical challenges such as efficient self-service patient access and care navigation, patient acquisition and retention, call center deflection and automation, and optimizing capacity. Ultimately, Clearstep's solutions pave the way for enhanced experiences for patients and care teams alike. 

N/A. Navigate & Connect integrates with electronic health records and practice management systems to support providers in their effort to stratify population risk, as well as better coordinate and manage the behavioral healthcare needs of patients.

• Navigation through multiple front door access points
• Proprietary Behavioral Health Index (BHI®)
• Member choice via network stack of providers
• Speed to care through direct scheduling
• Analytics engine to match supply with demand
• Outcomes-driven Measurement Based Care (MBC)
• Accredited by URAC and NCQA