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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
A.ware
A.ware

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Awell
Awell

Categories

Solutions

Description

Product Description:

Automated deep learning.

Chatbots keep getting smarter

Our platform allows you to build generative model smart chatbots with deep learning capabilities that minimize the need for human management over time. Your smart bots learn from each interaction, recording the response and sentiment of the user.

Automatic Intent Identification

Automatically identify user intent from a natural language input through text or voice.

Automatic Response

Automatically respond to users based on user intent through a defined knowledge repository or dynamic API calls.

Pattern Recognition

Automatically identifies patterns of user intentions and provides granular insights to take specific actions.

Multi-lingual Integration

A.ware platform makes it possible to integrate with multi-lingual APIs.

Automatic Metadata Extraction

Automatically extracts metadata like customer IDs, phone numbers, addresses, transaction reference numbers etc. to make API calls or enhance the context.

Automatic Prioritization

Prioritizes certain customer interactions based on sentiment, emotions, product category, and custom metadata.

Automatic Ticketing & Routing

Automatically creates tickets, sub tickets and routes the interaction to appropriate teams in an enterprise.

About Senseforth.ai:

Primitive communication interfaces force users to spend a lot of time in search of relevant information before buying and using a product or service. In addition, outdated support frameworks are incapable of delivering a consistent and frictionless experience across user touchpoints.

The times are changing and Senseforth.ai is leading this wave of transformation. At Senseforth.ai, we believe that Generative Conversational AI and chatbots are a catalyst for innovation and positive change. We embrace a future where every organization embraces this transformative technology to seamlessly drive meaningful conversations with their customers, employees and other stakeholders.

Senseforth’s proprietary Generative Conversational AI platform A.ware, powers all Generative Conversational AI chatbot solutions that we build. The zero-code platform with pre-built industry AI models and deep domain knowledge ensures our chatbots have industry-leading accuracy right out of the box, while reducing implementation time by up to 50%.

Product Description:

Awell is a low-code platform used by interdisciplinary clinical & product teams to redesign how clinical workflows are orchestrated and delivered. With Awell, care organizations automate routine clinical tasks, consolidate data between multiple systems and drive seamless coordination between care teams and patients.

Awell’s customers have improved the lives of more than 150,000 patients across a wide array of medical conditions. They achieved results such as 50% increase in care team capacity, 40% reduction in length of stay and 25% reduction in emergency room admissions.

About Awell:

Awell brings novel approach to designing and building care flows. Firstly, shifting to integrated, end-to-end care journeys which are build collaboratively with multidisciplinary teams to orchestrate and deliver flows.

To give care organizations what they need, Awell is a low-code platform and service used by clinical and product teams to design clinical workflows and integrate them into their tech stack. With Awell, care organizations automate routine clinical tasks, synchronize data between systems and drive seamless coordination between care teams and patients.

Awell’s customers have improved the lives of more than 150,000 patients across a wide array of medical conditions. They achieved results such as 50% increase in care team capacity, 40% reduction in length of stay and 25% reduction in emergency room admissions.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

Redefining Patient Experience across Touchpoints

Automating every step of the patient’s journey from symptom checking to appointment booking to report tracking.

An average patient spends around 30 minutes trying to

find the right service at his/ her local healthcare center. 

Besides, the rate of missed appointments ranges between 10-20% in the United States. A healthcare chatbot can significantly improve the quality of service by automating most routine processes.

  • Appointment Booking
  • Symptom Checker
  • Schedule Medical Tests
  • Prescription Renewal
  • Health Advisory
  • Download Medical Records
  • Insurance Coverage

Freeing up Medical Practitioners to Focus on Care

There is too much technology between medical practitioners and patients.

Medical practitioners are spending a lot of time finding

existing medical records of their patients and tracking

their medical history. Patients are often unhappy about

the amount of time doctors spend in updating and

accessing information using complex software tools.

NLP-based healthcare chatbots can help doctors retrieve

critical information quickly and without having to fiddle with

complex CRM tools.

  • Access Medical Records
  • Track Patient History
  • Patient Referral

Boosting Hospital’s Profitability and Efficiency

Patient engagement at Hospitals is largely human-driven, which not only proves to be inefficient at most times but also leaves scope of error.

AI chatbot solutions can significantly reduce human effort, minimize chances of error and help hospitals improve productivity by automating routine processes.

In addition, the data collected by hospitals can be fed into their analytics pipeline thereby aiding critical decision making.

  • Send Personalized Offers
  • Check Medicine Availability
  • Find Alternate Medicines
Pediatric use cases:

None provided

Users:

Not specified

Description:

Introducing CareOps as a philosophy. Historically, care flows haven't been integrated or changed with ease, the solution has been to throw people at the problem. With Awell, care organizations can design with agility and collaboration in mind to launch care flows in days, rather than months. Use case agnostic, we see our customers using Awell for PROMs/PREMS, Onboarding, Discharge & Population Health.

Pediatric use cases:

Agnostic

Users:

Interdisciplinary care teams

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

athena, Athenahealth

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Client Types

None provided

Awards

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Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

Awell supercharges the EHR. By conslidating data points (including ADT feeds) & performing tasks within the EHR.

Differentiators vs Competitors:

Awell first represents a novel approach to how care flows are designed, maintained and delivered for care teams which care about scale and longitudinal design. There are many wonderful workflow platforms, but most are linear, purpose built & hard to modify.

Health Equity

Keywords

Images

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Videos

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Downloads

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