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Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Health equity
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Health equity
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:
Virtual Medical Assistant by VMeDx: Real Human Support, Superior Care Efficiency The Virtual Medical Assistant by VMeDx offers a human-centric approach to simplifying healthcare administration. Utilizing skilled professionals working remotely, this service ensures high-quality management of essential tasks including: Personalized Scheduling: Our team handles appointments, rescheduling, and cancellations directly with patients, offering a personal touch that automated systems cannot match. Patient Data Management: Experienced assistants collect and organize patient information meticulously, maintaining high standards of privacy and security. Enhanced Patient Communication: Real human interaction facilitates better understanding and engagement with patients, providing a comforting and reassuring presence that enhances overall patient experience. This service is designed to integrate seamlessly with existing medical practices, supporting healthcare providers by reducing administrative load and improving the efficiency and quality of patient care.
About Virtual MeDx, LLC:

None provided

Product Description:

Clearstep's Smart Access Suite offers advanced AI-powered agents via chat + voice for symptom checking, triage, and care navigation. This comprehensive suite empowers healthcare providers to optimize patient access, reduce unnecessary care utilization, and automate intake/patient inquiry workflows. 

Key Features:

  • AI-powered chat/voice agents experience comprehensive symptom(s) analysis
  • Clinically validated triage algorithms based on Schmitt protocols
  • Personalized care routing to appropriate resources (ER, urgent care, primary care, specialty care, virtual visits, self-care)
  • White-labeled and customizable to match your organization's brand, care options, and workflows
  • Plus & play integrations with most EMRs, CRMs, and scheduling systems

Clearstep's Smart Access Suite is the most prevalently adopted AI self-triage solution among U.S. health systems. It offers a powerful combination of clinical expertise and hybrid AI technology. Visit us at www.clearstep.health to see the Smart Access Suite agents in action.

About Clearstep:

Clearstep is the preeminent digital self-service triage and care navigation healthcare assistant on the market. It distinguishes itself as the sole AI chat-based triage solution crafted from Dr. Barton Schmitt's gold-standard telephone triage protocols, achieving an impressive accuracy rate surpassing 95%. With the largest health system deployments nationwide, Clearstep collaborates with esteemed institutions like HCA Healthcare, Mount Sinai, Novant Health, Tufts Medicine, Baylor Scott & White Health, and numerous others spanning over 15 states. Clearstep's innovative Smart Care Routing™ solutions empower healthcare organizations to effectively tackle critical challenges such as efficient self-service patient access and care navigation, patient acquisition and retention, call center deflection and automation, and optimizing capacity. Ultimately, Clearstep's solutions pave the way for enhanced experiences for patients and care teams alike. 

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

Vmedx.com enhances DrRonaldEspinoza.com with cutting-edge telemedicine solutions, offering patients seamless virtual consultations and comprehensive online care. This collaboration provides a user-friendly platform for superior patient engagement and healthcare accessibility. Experience the future of medical consultations today.

Pediatric use cases:

None provided

Users:

Partnering with Vmedx.com has transformed how we connect with our patients. Their innovative telemedicine solutions have significantly enhanced our online services, providing exceptional convenience and care. A fantastic collaboration

Description:

We white-labeled and fully-configured a COVID-19 screener to the care access points (hospitals, telemedicine providers, nurse hotlines, and at-home resources of a 17-hospital system (reach out to learn specifics). A COVID-alert message on the home page routes users to the option to screen their symptoms for risk of infection and presentation of system-wide care options. The entire process of whitelabeling, configuring, implementing, testing, and going live was complete in 5 business days.

Pediatric use cases:

Clearstep's virtual triage platform is able to route >99% of adult and pediatric chief complaints towards their evidence-based next step.

Users:

Once live, an e-mail campaign was sent out to 650,000 residents in the areas surrounding the system to inform them that they could screen their symptoms. The email achieved the highest engagement rates of any mailer ever (3x higher email open rate and click-through rates). The COVID screener was used 30,000 times in the first three days.

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Would prefer not to disclose, Point Click Care

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, athena, Other, Self-developed, NextGen, GE, eClinicalWorks, McKesson, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Other, Mobile / Tablet (native app)

Client Types

None provided

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:
Clearstep marries disparate data sets that exist in various locations within the system. We take the responsibility to marry clinical content, provider directories, insurance & eligibility information, claims data, and scheduling systems so that your system's teams do not have to. Clearstep is ready-made and fully-supported by our development team.platform that is customizable to your health system's specific resources. Clearstep's business solution package also offers patient targeting to ensure that patients searching specific symptoms within a health system's geography are routed into that system via a seamless, effortless, already-built user experience.
Differentiators vs Competitors:
Clearstep is the only solution providing an end-to-end user experience that guides patients through all aspects of booking care. Our symptom checker is powered by the most accurate triage, diagnostic, and home care content available and is derived off content that is already used in 95% of nurse call centers in the country. Clearstep uniquely offers a natural language processing engine that can handle free-text descriptions of an individual's chief complaint. In addition to featuring the most accurate content available, Clearstep's digital dialog asks the least number of questions as compared to competitor platforms and provides a single next-best step. Competitors often provide multiple possible causes and next steps that reduce clarity for the end-user's next step.

Health Equity

Vmedx.com boosts accessibility by ensuring all platform content adheres to a 6th-grade reading level, based on the Flesch-Kincaid scale, making healthcare information more understandable for those with lower literacy levels. By using simple language and visual aids, they effectively lower barriers to medical knowledge. Continuous updates and user feedback help keep the content clear and accessible, enhancing engagement and promoting health equity for a broader audience

Vmedx.com prioritizes user privacy by employing advanced encryption methods to protect patient data and ensuring compliance with HIPAA regulations. Their platform features secure login processes and restricted data access, safeguarding personal information. Regular audits and updates further reinforce their commitment to privacy, providing users with peace of mind. Vmedx’s proactive approach to data security aims to maintain trust and confidentiality in all online interactions.

Vmedx.com excels in user support by providing a 24/7 helpdesk, staffed with trained professionals ready to assist with any inquiries or issues. Their comprehensive FAQ section and interactive chatbots offer quick solutions to common problems, enhancing user experience. Continuous training ensures that their support team is knowledgeable and responsive, offering timely and empathetic assistance to ensure user satisfaction.

Vmedx.com demonstrates its commitment to diversity by offering multilingual support and using inclusive language across its platform to cater to a diverse user base. The website features imagery that represents the wide array of populations it serves, reflecting a broad spectrum of cultures and genders. Through these efforts, Vmedx.com shows a deep respect for cultural differences and promotes an environment of inclusivity and equality in accessing healthcare information.

Keywords

Images

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Videos

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Clearstep Virtual Triage

Downloads

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Alternatives

Company Details

Founded in 2018

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