The OR Black Box is an innovative AI-driven platform designed to revolutionize surgical environments by addressing critical needs in patient safety, quality improvement, skills mastery, and operational efficiency. This comprehensive solution integrates ambient technologies, data analytics, video capabilities, and artificial intelligence to provide actionable insights across the surgery department.
Key features of the OR Black Box include:
-Room State: Offers real-time analytics and predictive insights to optimize scheduling and reduce unplanned overtime.

-Surgical Safety Checklist: An auditing and benchmarking tool ensuring compliance with safety procedures at critical points during surgery.

-Case Discovery: Leverages AI to automatically detect clinical and operational outliers, enabling root cause analysis and quality improvement through video review.
-OR Explorer: Provides a growing library of surgical videos for education, research, and performance enhancement.


The platform promotes transparency, continuous improvement, and care standardization by allowing organizations to compare surgical performance and identify best practices. It streamlines surgical suite workflows, maximizes efficiency, and enhances staff satisfaction.
Developed by Surgical Safety Technologies Inc. (SST), the OR Black Box is built on research excellence through partnerships with leading hospitals. It integrates with existing systems while future-proofing organizations through an open platform for emerging innovations.
With over 80 peer-reviewed publications supporting its efficacy, the OR Black Box empowers surgical teams to systematically analyze and refine their performance, driving continuous, data-driven optimization in surgical care delivery.

Whether utilizing a centralized call center or answering calls locally at the practice level, medical practices are overwhelmed by high call volumes, frequently for routine issues that are easily automated.

The consequence of the current state is that:

• Patients are frustrated by lack of access.
• Staff are frustrated by frustrated patients.
• Your brand is suffering.
• Highly trained staff are forced to handle low complexity issues distracting them from what is most important; providing exceptional care.

ActiumHealth uses conversational GenAI:

• To answer all incoming calls to a practice.
• To intelligently route calls to the correct destination.
• To provide self-service transactions for appointment scheduling, prescription refill, medical records requests, bill pay, etc...
• To filter out the 20-25% of calls that are spam, robo, and fax.
• To provide detailed actionable insights into the needs of your patients and the performance of your practices in caring for people on the phone.
• To improve your brand promise by providing a more consistent customer service experience for callers.

Easily and quickly integrated into your telephony technology stack, ActiumHealth is deployable in weeks, cutomizable for unique needs, and costs a fraction of a human phone operator. 

ActiumHealth, a division of Syllable, is scaling human connection for healthcare call centers. With its leading enterprise-scale GenAI voice agents and unified platform, ActiumHealth automates inbound and outbound patient calls and deep conversation analytics. ActiumHealth has automated over 50 million patient calls and 100 million outreach messages for leading healthcare organizations resulting in increased capacity, improved patient experience, and streamlined workflows. Interact with our GenAI voice agents at actiumhealth.com.

AI-Driven Insights: Utilizes advanced AI and machine learning for autonomous risk detection and predictive insights, going beyond traditional EHR data tracking.

Real-Time Analytics: Provides real-time operating room analytics, allowing for immediate operational adjustments.

Customizable Annotation Framework: Offers tailored video analysis tools for center-specific needs and metrics, unlike the more rigid structures of most EHRs.

Continuous Improvement Engine: Facilitates ongoing performance optimization through comparative analytics and best practice identification.

Open Platform Architecture: Designed to integrate with existing systems and accommodate future innovations, offering more flexibility than closed EHR systems.

Surgical Safety Checklist Integration: Incorporates specialized tools for monitoring and improving surgical safety checklist compliance.

Advanced Operational Optimization: Offers predictive insights for scheduling and resource allocation, going beyond basic EHR scheduling capabilities.

Comprehensive Video Integration: Incorporates video capabilities for surgical procedures (open, lap, robotic), enabling visual review and analysis not typically available in competing systems.

Multifaceted Approach: Addresses patient safety, quality improvement, skills mastery, and operational efficiency in a single platform.

Surgical-Specific Focus: Designed specifically for high-acuity surgical environments, offering specialized features not found in other solutions.

Research-Backed: Supported by over 80 peer-reviewed publications, demonstrating proven value and efficacy.

Automated Outlier Detection: Automatically identifies clinical and operational outliers for focused improvement efforts.

Surgical Safety Checklist Integration: Incorporates specialized tools for monitoring and improving surgical safety checklist compliance.

Surgical Safety Network: Facilitates cross-organizational collaboration and benchmarking for safety and quality initiatives. 

We integrate with the EHR to provide transaction automation. The EHR is not a competitor.

• Healthcare leader in managing patient workflows by voice 
• Managed over 50M calls and sent more than 100M outreach messages
• Unified AI agent platform for inbound and outbound calling and deep conversational analytics
• 100% healthcare focused
• Real ROI for our partners: Case study of 230 FTE time saved annually
• Successful integrations with EPIC, Alscripts, Meditech