West combines technology-enabled communications with clinical resources to help your organization effectively activate and engage patients beyond the clinical setting, across the continuum of care. Connecting with patients in ways that are meaningful and relevant. We are committed to reducing cost, maximizing revenue and improving the quality of care by optimizing your patients’ experience.

West combines technology-enabled communications with clinical resources to help your organization effectively activate and engage patients beyond the clinical setting, across the continuum of care. Connecting with patients in ways that are meaningful and relevant. We are committed to reducing cost, maximizing revenue and improving the quality of care by optimizing your patients’ experience.

Loyal provides an end-to-end consumer health platform that integrates deeply with a health system’s core ecosystem, including your EHR and revenue cycle management system. It streamlines care, allows providers to transform operations and creates a unified patient engagement strategy for active, dormant, and untouched patients.

When the Loyal platform is fully implemented within your health system, we can touch every part of your patient’s journey – from researching care with the most appropriate provider, to scheduling appointments, and throughout post-care communication and follow-ups – all through connected digital touch points.

Understanding that every system has different needs, we offer a variety of solutions that can be outfitted to meet your care delivery model, depending on where your patient sits in their journey. Powering the system is our Enterprise OS, which consists of three core elements: Data management, which powers the front-end patient experience; a CRM platform that creates a 360-degree view of your patients and related communications supporting their care; and Insights, which is where machine learning comes into play. 

These elements help you understand your health system’s supply and capacity across the organization – from availability at every clinic to every provider location. Our platform also allows customers to apply machine learning algorithms on top of these data sets. This marries your patient’s need for the right care at the right time in their journey, with where your health system has the capacity. When this happens, your health system can operate at its highest capacity and your patients can receive the care they need. 

Founded in 2015 in Atlanta, Georgia, Loyal is a healthcare technology company dedicated to enabling a healthier life for all by making care more clear, accessible, efficient, and consistent for patients and the providers they rely on. 

We do this by combining our deep understanding of healthcare consumer intent and clinical taxonomy with a suite of best-in-class patient engagement products, helping patients choose your organization, find your doctors, schedule appointments and re-engage when the time is right. . Beyond that, we can help optimize your systems and improve your relationships with patients, providers, payors, employers, and the broader community, so you can better understand your patients and be able to reach them at the right time in their care journey. Fully implemented, Loyal becomes a central part of your operations,providing actionable insights for the enterprise, supporting a deeper understanding of patient demand, visit inventory, consumer preference and even physician staffing needs. . 

As the preferred platform for improved care utilization, Loyal is used by the nation’s leading healthcare organizations, partnering with 37+ health systems, 490+ hospitals, and 55+ providers from across the U.S. 

The Loyal Platform eliminates point solution overload and siloed data. Loyal provides a true end-to-end solution that connects all the touchpoints across the customer journey.