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Best Virtual Visits (Synchronous + Asynchronous) Products

Best Virtual Visits (Synchronous + Asynchronous) Products

Currently, we have identified 141 digital solutions in the virtual visits space, many of which integrate with leading systems like Epic, Cerner, Meditech, Allscripts, McKesson and others. This means you can choose a virtual visits solution that meets the unique needs of your healthcare organization and patients. 

What’s more, our verified client data for these solutions shows that over 270 health systems are already using prior authorization solutions. This demonstrates the growing acceptance of this technology among healthcare providers as a means of improving patient outcomes and through synchronous and asynchronous visits. 

Virtual visits are a convenient and accessible way for patients to access remote care, either synchronously through live virtual encounters or asynchronously through email, text, or chat messages. With the growing demand for accessibility and convenience in healthcare, virtual visits have become an essential tool for healthcare providers to connect with patients and improve their overall experience.

On this page, you'll find a curated list of virtual visits solutions designed to help healthcare providers offer high-quality care to their patients from anywhere, at any time. These vendors have solutions that include telemedicine platforms, remote monitoring tools, and digital health apps that enable healthcare providers to deliver remote care seamlessly.

On AVIA Marketplace, you will find a curated list of virtual visits solutions from top vendors in the industry. These solutions help healthcare organizations to reduce wait times for in-person primary care visits and improve patient satisfaction. By browsing AVIA Marketplace, you'll have access to the latest and most innovative virtual visits solutions that can help improve patient care and outcomes in your healthcare organization.

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Virtual Visits (Synchronous + Asynchronous): Products


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AVIA Marketplace offers a product grid that is a comprehensive resource for health care buyers in their research journey. The grid showcases products from leading vendors and ranks them based on compatibility level and market presence. This approach ensures that the products listed are not only relevant to the buyer's needs but also established in the market. With AVIA Marketplace's product grid, health care buyers can make informed decisions and select products that meet their specific requirements.

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Buyer's Guide


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A Buyer's Guide to

Virtual Visits

Virtual visits are the ability for patients to access care remotely. It is being delivered in two ways:
Synchronously with a scheduled or on-demand real-time encounter
Asynchronously on-demand through email, text, or chat message

Expanding the definition of virtual visits

Virtual visits are the ability for patients to access remote care either synchronously (with a scheduled or on-demand live virtual encounter) or asynchronously and on-demand (through email, text, or chat messages).
Virtual visits, whether synchronous or asynchronous, represent just one piece of the patient care journey and occur as part of a framework alongside other key components. The following sample framework illustrates how the supporting elements occur in sequence with the virtual visit to promote effective care delivery:
  1. Assessment and routing: Ability for a patient to navigate to care options (e.g. through a symptom checker or self-service). An inventory of care options is presented based on patient assessment or search (inclusive of self-care, virtual, and in-person visit options).
  1. Pre-visit prep: Ability for a patient to complete pre-visit information collection to prepare for their virtual visit. May include demographic information, medical history, insurance and payment, the reason for their visit, visit instructions, and an opportunity to test technology to ensure compatibility with patient devices.
  1. Visit: Ability for a patient to connect with a provider synchronously or asynchronously. Synchronous visits can be conducted with video and audio, audio only, video and phone, or phone only. Asynchronous visits can be conducted through live chat or patient questionnaire submission.
  1. Post-visit: Ability for a patient to seamlessly coordinate any necessary follow-up services, including specialty referrals, ancillary services such as labs or imaging, or scheduling repeat visits.
The case for virtual visits
Consumer demand for accessibility and convenience is greater than ever, but wait times for in-person primary care visits have increased, averaging at least seven days at minimum and more than a month in some markets. Virtual visits address these challenges, while also catering to the many patients who prefer them over in-person care.


After working with dozens of health systems across the AVIA network, it is clear that video visits are just the beginning: Hospitals and health systems that offer a seamless patient and provider experience for both synchronous and asynchronous approaches will also be well-positioned to take advantage of opportunities for growth, optimization, and efficiency.
Marisa Furney
—Marisa Furney
AVIA Virtual Visits Expert

What leading virtual visit solutions offer

The leading virtual visit solutions go far beyond video visits, with a wide range of tools and capabilities to offer a flexible care experience for patients and a data-rich environment for providers that fits within existing workflows. Some key elements include:
  • Access and scheduling: Solutions should be multilingual and omni-channel, with no required app download for patients/members. Navigation and scheduling should continue through existing workflows, and providers must be able to launch the solution through the EHR.
  • Intake and virtual waiting rooms: The ideal solution will offer digital form upload and intake, patient/member queuing, file sharing, notifications when the provider is ready to start the visit, integration with connected devices for vitals collection and tools for patients to test the technology before the visit begins.
  • Virtual encounter: Solutions should include high-resiliency, high-latency video that can toggle to phone/audio, multi-party video capabilities, group chat, and screen sharing. Asynchronous visits should allow a patient to alternate between modalities (such as text, chat, in-app messaging, or secure portal), integrated symptom checking and virtual triage, estimated provider responsive time, notifications when providers respond, and the ability to escalate to a video visit or in-person care if needed. All solutions should allow file sharing, provide patient education, and obtain feedback after the encounter.
  • Diagnosis and documentation: Solutions should leverage existing patient data, support templated documentation that flows to the EHR, and push after-visit summaries to the patient portal. Providers must be able to review, confirm, or revisit diagnosis and treatment options within existing provider workflow tools.
  • Billing, orders, and follow-up: Data regarding eligibility and benefits, prescriptions, labs, orders, and referrals should flow between the solution and the host system, along with pricing and discount information to aid with claim generation. Buyers should also look for automated follow-up and referrals on treatment, adherence, and patient re-engagement, as well as care handoff tools (such as direct scheduling) for patients at escalation or exit points.
  • Technical support: The leading solutions offer phone, text, and chat-based support for both providers and patients.
  • Flexible staffing: Buyers should look for solutions that guide patients to relevant providers based on coverage and allow provider pooling to fill under-utilized capacity. Queuing to third-party providers should meet all service level agreements.
  • Analytics: Solutions should generate data and profile insight about provider utilization and productivity, most commonly treated conditions, volume by day and time, and resolutions versus escalations.

Organizing for virtual visit success in your health system

Before deploying any virtual visit solution, health systems should do the necessary research and preparation, which includes:
  • Gaining a clear picture of expected patient demand and projected growth
  • Examining available provider capacity to accommodate synchronous or asynchronous visits
  • Identifying who will staff visits, how synchronous and asynchronous visits will be staffed, and which providers will require credentialing
  • Getting buy-in from clinicians and staff
  • Upgrading technical infrastructure and hardware as needed
  • Identifying organizational goals around new revenue streams, commercialization, and care model deployment
The majority of patients prefer virtual visits over in-person appointments, but long-term success for health systems depends on deploying solutions that prioritize patient and provider experiences equally. With careful preparation and a methodical approach to vendor assessment and selection, health systems can increase patient satisfaction, deliver enhanced convenience, enable greater access, improve operational efficiency, and expand catchment areas through virtual visit capabilities.
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