OhMD reduces staff churn and lost revenue by ensuring every patient call is answered — by voice, text, or web. AI-powered voice and text agents handle routine requests, while all conversations flow into one secure inbox. Practices go live in weeks, not months, and quickly see fewer staff-handled calls, lower costs, and faster access for patients.

More appointments. Lower costs. Less burnout.

The state of patient calls

Staff are stretched thin by high call volume. Long holds, voicemail, and outsourced call centers all add cost and frustration.

The cost of missed calls

Up to 20% of staff turn over each year - phones are a top driver

Missed calls can cost about $67K per provider each year

Just 3 missed calls a day can add up to $10K per month in lost revenue

The solution

Answer every patient call - voice, text, or web

AI scheduling books patients 24/7

One inbox for all messages - calls, texts, and chats in a secure thread

Why OhMD

OhMD is the AI patient call coverage and communication platform that blends voice and text AI with hero-in-the-loop support when staff expertise is needed.

Practices see results fast:

• 68% fewer staff-handled calls

• 65% cost savings

• 4% patient growth

What you can do with OhMD

• AI scheduling with Nia - answer every call and book visits 24/7

• Smart Assignments (AI) - route messages to the right team based on patient intent

• Unified inbox - manage calls, texts, and chats in one place

• Two-way HIPAA-compliant texting - no apps or portals for patients

• Call to text - move inbound calls into text instantly

• Phone answering + voicemail transcription - capture and triage without extra work

• Broadcast messaging - reminders, updates, and balance campaigns

• Forms - digital intake, consents, and paperwork

• Voice calls and video visits - call or launch telehealth with one click

• Web chat - capture questions from your website

• API access - extend OhMD into your workflows

Trusted by 40,000+ providers to make communication simple for staff and patients.

Why customers choose OhMD

“OhMD gave us a way to serve patients faster without hiring more staff. Our call center is finally manageable.”

— Office Manager, Coastline Orthopedics

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 600 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

• AI phone agent + texting + web chat in one platform - EHRs do not cover call handling
• Call to text deflection reduces hold time and abandoned calls
• Unified inbox for calls, texts, and chats - not ticket notes buried in the chart
• Smart Assignments routes by intent and team - faster triage than simple message pools
• Digital forms and two-way texting without portals or app logins
• Works with multiple EHRs and phone systems - no rip and replace
• Go live in weeks with measured outcomes and analytics

• AI voice and AI text on the same thread - seamless handoff to staff when needed
• Hero-in-the-loop design keeps humans in control for edge cases
• Proven impact: 68% fewer staff-handled calls, 65% cost savings, 4% patient growth
• One secure inbox across channels - fewer tools to manage
• Call to text plus voicemail transcription - higher answer rates
• Smart Assignments for intent-based routing - less manual triage
• 40,000+ providers use OhMD - trusted scale and healthcare focus

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.