Fast, flexible, and future-proof

Built on a modern architecture, Dragon Medical One, the industry’s #1 rated conversational AI workflow assistant and documentation companion, empowers clinicians to create comprehensive clinical documentation and more naturally navigate workflows using just their voice.

• Off-the-charts accuracy. Sophisticated speech capabilities allow you to dictate high-quality notes. Achieve 99% accuracy, including automatic accent detection and audio calibration, with no voice profile training.
• Dictation done better. Advanced speech with natural language commands promotes a hands-free, efficient approach to documenting care before, during, or after the patient visit. Clinicians decide how and where documentation gets done—from dictating at the cursor to using an integrated dictation box, as well as modern browser support.
• Personalized productivity boosters. Streamline documentation by creating and sharing shortcuts, AutoTexts, voice commands, and custom vocabularies across individuals, departments, and organizations.
• Auto-punctuation. Save time with speech recognition intuitive enough to finish your sentences— and punctuate them correctly.
• Extra mobility. When paired with PowerMic Mobile, any workstation becomes a dictation station, giving clinicians freedom to document notes using their smartphone as a secure wireless microphone.
• Consistent voice experience. Easily manage licenses, deployments, and default settings to ensure an efficient, familiar, and predictable experience across care settings, devices, and apps.
• Industry-leading architecture. With remarkable responsiveness and resiliency, this HITRUST CSF-certified solution enables broad integration and seamless support for both browser and web-based EHRs—giving you the flexibility you need in the environment you want.

• Allina Health
• ChristianaCare
• Dignity Health
• Fisher Titus Medical Center
• Temple University Health System
• Summit Health
• University Health Services (UHS)

Navigator enables patients to access conversational self-service when they need to:

• Manage appointments, including new appointment scheduling, cancellation, and rescheduling
• Request prescription refills
• Patient verification for multiple family members
• Ask for information about an existing appointment
• Integrate with other areas of the Luma platform for more

All use cases are applicable in pediatrics as well, with the benefit of family management: Navigator can verify multiple patient identities within an interaction, allowing parents to handle whole-family needs.

Navigator interfaces directly with patients and their family members.

Staff users include call center staff and individual scheduling managers who can oversee communication and review patient interaction summaries.