C-Speech is an innovative, efficient speech recognition application featuring a simple user interface and powerful recognition engine. This lightweight app allows voice to be instantly converted to text directly into the desired fields of most EMRs, as well as various other applications. Designed specifically to recognize complex medical terminology, the C-Speech platform delivers accurate results while allowing the author to easily navigate and control the EMR using vocal commands with no need for training. Completely speaker independent, the user can quickly produce time sensitive reports, complete with formatting, without touching a key or clicking on a mouse. C-Speech even provides customizable autocommand and autotext functionality, allowing users to automate frequently used functions and to create shortcuts for repeatedly spoken words or paragraphs, improving productivity. C-Speech provides the EMR user with an affordable and secure alternative to traditional reporting.

Crescendo Systems is a leading developer of digital voice and electronic documentation solutions. For over 30 years, Crescendo has built systems and integrations to improve workflow and promote efficiency in healthcare settings. Crescendo was on the frontline of innovation involving digital dictation and transcription solutions, single systems for multi-site facilities and even pioneered streaming voice. Today, Crescendo is on the leading edge of clinical documentation improvement and speech recognition technologies, including custom built medical lexicons.

High call volumes overwhelm staff and force patients to wait on hold. Digital Call Deflection intelligently redirects patient phone calls to digital channels. This significantly reduces call volume, enabling staff to focus on more complex patient needs.

This innovative solution enhances patient communication, providing quick and easy access to information like appointment scheduling and FAQs via text. For healthcare organizations, it streamlines operations and improves efficiency, leading to better patient satisfaction and reduced administrative burden.

Luma Health's Digital Call Deflection is an essential tool for modernizing patient communication and optimizing healthcare service delivery.

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.