Caregility Cloud™ connects patients and care teams everywhere on a secure, versatile virtual care platform that brings remote care support and AI capabilities to the patient's bedside, from the hospital to the patient's home. Reduce operational costs while keeping clinical teams and patients more connected and engaged. Intelligent telehealth edge devices integrate with clinically designed care applications to offer one-on-one and one-to-many remote patient engagement and care team support. Seamlessly integrate with leading EHRs, Clinical Decision Support (CDS) tools, connected digital health devices, interpreter services, and interactive patient consoles to modernize care models. Native and integrated AI tools enhance the art of what's possible in remote clinical workflows. 

Caregility is dedicated to connecting patients and clinicians everywhere with its Caregility Cloud™ virtual care platform. Designated as the Best in KLAS Virtual Care Platform (non-EMR) in 2021, 2022, and 2023, Caregility Cloud™ powers a purpose-built ecosystem of enterprise telehealth solutions across the care continuum. Caregility provides secure, reliable, HIPAA-compliant virtual encounters designed to support connected devices and clinical workflows across acute and ambulatory settings. Today Caregility supports over 1,000 hospitals across 75 health systems with more than five million virtual care sessions hosted annually. From critical and acute, to urgent and emergent, to post-acute and ambulatory, as well as hospital-at-home, Caregility is connecting care everywhere.

ReferralMD delivers AI-powered solutions for Referral Management, eConsults, Appointment Management, Fax Management, Patient Scheduling, Intake and Communications, Marketing CRM and Analytics. Our solutions help hospitals, health systems, networks, and payers streamline the referral process, decrease patient leakage, and improve communication between providers and patients. The enterprise platform’s powerful workflow automation tools help healthcare providers drive operational efficiencies, increase revenue, and improve customer service. To learn more about ReferralMD, please visit www.getreferralmd.com..

>>> HOW WE HELP <<<

Digital Front Door

• Patient Access Tools
• Patient Direct Scheduling
• SmartCHAT Patient Intake
• Patient Communications

Operations

• Consult Management
• Referral Management
• Appointments and Scheduling
• AI Fax Management

Marketing & Services

• Marketing CRM
• Advanced Analytics
• Professional Services
• SmartEXCHANGE Integrations

>>> WHO WE HELP <<<

Health Systems/ACOs/DSRIPs/CINs

• Reducing patient leakage through SmartMatch decision support and real-time analytics
• Standardizing and streamlining the referral management process across the organization
• Driving operational efficiencies and allowing referral teams to scale more efficiently

PCPs/FQHCs/Dental Practices

• Matching patients with appropriate providers using SmartMatch decision support
• Closing the feedback loop with specialists and reducing phone calls and faxes
• Increasing patients LTV to ensure they are not lost to competitors after referrals are sent

Specialty Care Organizations

• Increasing referral volume and capturing more revenue using CRM and marketing tools
• Improving customer service with referring providers through automated status reports
• Managing referral network and gaining insight into referral patterns using analytics 

ReferralMD delivers AI-powered solutions for Referral Management, eConsults, Appointment Management, Fax Management, Patient Scheduling, Intake and Communications, Marketing CRM and Analytics. Our solutions help hospitals, health systems, networks, and payers streamline the referral process, decrease patient leakage, and improve communication between providers and patients. The enterprise platform’s powerful workflow automation tools help healthcare providers drive operational efficiencies, increase revenue, and improve customer service. To learn more about ReferralMD, please visit www.getreferralmd.com.

Caregility offers a centralized, single-platform solution for enterprise telehealth at scale. The flexible platform can be tailored to support a variety of use cases, with cloud-based virtual care program and device fleet management. 

Caregility has several competitive advantages in the market:

Purpose-Built for Healthcare:

Caregility’s platform is specifically designed to address the needs of healthcare providers. Unlike many general-purpose video conferencing solutions, Caregility Cloud is tailored for clinical workflows and healthcare environments, ensuring compliance with regulations like HIPAA.

Comprehensive Virtual Care Platform:

Caregility offers an end-to-end virtual care solution that spans inpatient, outpatient, and post-acute care. Its versatility across various care settings—from acute care to remote monitoring—provides a unified platform that can be used system-wide.

Scalability and Flexibility:

Caregility Cloud is a scalable platform that can be customized based on the size and needs of different healthcare systems. Whether for a small clinic or a large multi-hospital network, the solution can adapt, making it suitable for organizations of all sizes.

Interoperability:

The platform’s ability to integrate with existing EHRs, devices, and IT infrastructure allows for seamless workflows. This capability is a significant advantage for health systems that require solutions compatible with their current technologies.

Security and Compliance:

Caregility’s solutions are built with a focus on security, ensuring data protection under HIPAA and other relevant regulations. This focus is crucial for organizations prioritizing data privacy and patient confidentiality.

Strong Clinical Focus:

The Caregility team includes clinical experts who understand healthcare challenges firsthand. This clinical focus informs the product development process, ensuring that features align closely with healthcare provider needs.

Proven Reliability:

With deployments across numerous hospitals and health systems, Caregility has built a reputation for reliability, particularly in mission-critical environments like intensive care units (ICUs) and emergency departments.

Customer-Centric Innovation:

Caregility's engagement with customers through its Innovation Council and Special Interest Groups (SIGs) drives continuous improvement and innovation. This focus on customer feedback allows us to stay ahead of evolving needs in virtual care.

Patient and Clinician Experience:

Caregility’s user-friendly interface for both patients and clinicians enhances engagement and reduces the friction often associated with virtual care solutions. This focus on ease of use contributes to higher adoption and satisfaction rates.

• Online Scheduling – new patients can book appointments from your website without setting up an EHR patient portal account
• Referral Management – website portal for receiving referrals, customized workflow, automated alerts when referrals need attention
• Patient Communications – automated text/email messages sent to patients triggered at specific steps in the consult or referral journey
• Provider Communications – automated consult and referral status updates sent to sending providers to close the loop between PCPs and specialists
• Fax Management – manage all inbound faxes and push faxed referrals into the referral workflow, ability to split faxes into multiple documents
• Marketing CRM – physician liaisons can document outreach and compare outreach activity with referral volume from their partners
• Market Research – over 7 million providers pre-loaded which allows you to identify new potential referral partners in your target markets
• Referral Analytics – comprehensive suite of analytics to report on all your referral metrics (trends, volume, leakage, service levels, outreach, etc.)

Differentiator 1: All-In-One Platform

• Some vendors offer patient access, referral management, e-consults or CRMs. Our cloud-based platform offers them all plus the following features.
• Real-time analytics across the platform
• Automated workflow and decision support tools
• Automated feedback loop with referring providers
• Automated patient communications via text or email
• Integrated fax management system (port over existing fax numbers)
• Integrated Customer/Partner Relationship Management (CRM/PRM)
• Marketing research tools based on a directory of over 7 million providers

Differentiator 2: Rapid Integration Capabilities

• Our integration engine allows our Integrations Team to quickly deploy system interfaces using APIs, FHIR, HL7, Direct, etc. which is important when implementing the platform for health systems, ACOs and CINs with many EHRs, data warehouses and other third-party systems across their networks.  
• In addition, we comply with the third-party system’s specifications rather than asking the vendor to follow our requirements which streamlines the integration process and reduces cost for the client. 

Differentiator 3: All Healthcare Referrals Supported

• The system is highly configurable and can support all healthcare referral types such as medical, specialty care, therapy, imaging, dental, behavioral health, hospice, home care, etc.  
• The customization in the system allows clients to define their own workflows, referral forms, patient communication templates, and other settings that can be standardized across the organization.