At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to help large enterprises improve the customer care experience.  

Starting out of a small garage, Omilia is now serving 1 billion conversations, in 30 languages, across 17 countries.  

With one of the fastest growing NLU solutions in the market, Omilia has been recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as in the IDC Marketscape for Worldwide Conversational AI Software Platforms for Customer Service 2021.  

Our technology allows the enterprise to take advantage of Open-Question customer care with end-to-end Self-Service to greatly improve customer experience and significantly decrease operational costs.  

In 2016 Omilia expanded to USA and Canada, counting 33 full production deployments worldwide and case studies with proven KPIs and ROIs across various industries.  

At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to help large enterprises improve the customer care experience.  

Starting out of a small garage, Omilia is now serving 1 billion conversations, in 30 languages, across 17 countries.  

With one of the fastest growing NLU solutions in the market, Omilia has been recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as in the IDC Marketscape for Worldwide Conversational AI Software Platforms for Customer Service 2021.  

Our technology allows the enterprise to take advantage of Open-Question customer care with end-to-end Self-Service to greatly improve customer experience and significantly decrease operational costs.  

In 2016 Omilia expanded to USA and Canada, counting 33 full production deployments worldwide and case studies with proven KPIs and ROIs across various industries.  

The experience for patients on the phone is far from optimal. Patients experience: 

1. Long hold times
2. 3-4 transfers to get to the correct destination
3. Broken extensions
4. Full or malfunctioning voice mailboxes
5. Lack of resolution of their needs.

On average, one third of incoming phone callers abandon the call before they get help and 60% of incoming phone calls to your hospital are unresolved. This requires multiple phone calls from patients to get their needs met and to transact business, which exacerbates your phone call volume problems.

The Patient Assistant for Hospitals allows you to solve your patient experience problems on the phone easily and at a fraction of the cost of a human operator. The Patient Assistant allows callers to use natural language to navigate your telephony system and intelligently routes them to the correct destination more often than a human. With the Patient Assistant: 

1. Call abandonment is markedly reduced
2. Hold times shrink considerably
3. Callers are transferred on average one time during a call rather than 3-4 times
4. First call resolution rises considerably
5. Daily call volume handled by humans operators is reduced 50%
6. Patients have a much more consistent brand experience
7. And with EHR integration, automated transactions like scheduling functions, prescription refill, bill pay, and medical records requests become possible.

Syllable is a leading provider of healthcare contact center and medical practice automation solutions using conversational AI. 

Syllable's product, the Patient Assistant, is used by both hospitals and practices to intelligently route calls more efficiently and provide for automated transactions like appointment scheduling and prescription refill on the phone.

The Patient Assistant also provides rich insights into the end to end call journey for your patients. Current call center metrics are too focused on the micro engagement at the call center and fail to provide the full extent of operational difficulties patients experience on the phone. 

Syllable is used by health systems such as NewYork-Presbyterian, Houston Methodist, Parkview Health, Memorial Care and Honor Health to improve patient experience, enhance access and reduce the cost of delivering healthcare on the phone.

With 88% of patients engaging with hospitals and providers over the phone, why invest millions on your digital front door. Engage patients where they are, on the phone, with Syllable. We automate 50% of incoming phone volume on day one at the fraction of the cost of a human call center agent.


Syllable provides swift time to value with real ROI.

We are the front door to a health system. As a contact center automation provider we integrate with the EHR we do not compete with it.

1. We meet patients where they are, on the phone.
2. 100% healthcare focused
3. We answer over 1M calls a month for our current partners
4. Real ROI for our partners
5. Successful integrations with EPIC, Alscripts, Meditech
6. Dedicated senior executive who is responsible for your account from initial contact through implementation and beyond.