Avia Logo
Write a review

Compare Products


Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

Our suite of solutions streamlines access into, through, and beyond your health system.

Success in today’s distributed networks of care relies on intelligent Care Orchestration solutions across the full continuum. ABOUT streamlines every step of patient transitions into hospitals and beyond—whether skilled nursing, rehab, behavioral health, or home care. The result: More patients referred and retained to grow your health system. 

Enabling Care Orchestration

ABOUT offers a purpose-built SaaS platform that is interoperable, provides controls and visibility over acute transfers and discharges, and gives comprehensive reporting and analytics across the entire care continuum. We pride ourselves in being strategic partners with deep clinical experience who are committed to the health system’s success. All with the backing of our curated provider network that holds over 57k+ verified, trained, and maintained providers.

Care Orchestration as it should be

Today, health systems must proactively plan and operationally organize to take control of three key levers: demand, capacity, and throughput. To get control of the three levers of demand, capacity, and throughput, you need to deliver Care Orchestration as it should be, continually facilitating the patient journey to the next best setting of care. Care Orchestration, when executed successfully, delivers a unified patient, clinician, and operational experience.

ABOUT provides end-to-end Care Orchestration, connecting the people, data, processes, and technology that facilitate patient transitions into the acute care setting on the front-end with transitions out to the next best setting of care on the back end, providing the controls and visibility to effectively distribute demand across the ecosystem. 

Go from hours to minutes

Every patient journey is different. But they all have something in common. A human being who needs the right care without delay. Right now, a single patient transfer can take up to six hours – but that’s about to change. 

ABOUT solutions empower health systems to operate as one connected network of care – efficiently moving patients into and out of acute care settings. Through our proven process, software suite, and clinical expertise, we help you orchestrate care to drive operational efficiencies and improve patient outcomes. 

Together, we can connect those in need to those who heal, faster. 

About ABOUT Healthcare:

ABOUT offers a flexible, purpose-built solution that empowers hospitals and health systems to operate as one connected network of care. We enable easy access for clinicians to move patients into and out of the acute care setting—getting them to the next, best care setting faster and easier. Complemented by our clinical experts and best practices, we provide health systems the necessary controls and insights to grow with resilience, drive clinician effectiveness, and improve patient outcomes. For more information, visit www.abouthealthcare.com.

Product Description:

Incubated at Providence, Praia Health orchestrates digital interactions and disconnected point solutions, creating a cohesive experience for consumers spanning both clinical and nonclinical interactions that influence health outcomes. These experiences can be accessed through a single set of account credentials tied to an authenticated user’s personalized profile. Following in the footsteps of other consumer-driven industries, Praia unlocks digital transformation for health systems by managing the heavy lifting and custom integrations required for a frictionless consumer experience. Praia provides health systems with a platform to connect disparate digital programs, services, and tools, allowing them to deliver a more personalized experience, increase conversion rates, and drive system loyalty.

About Praia Health:

Praia Health is the first consumer experience orchestration platform for healthcare, revolutionizing the way health systems engage and retain patients. Incubated at Providence, Praia Health orchestrates digital interactions and disconnected point solutions, creating a cohesive experience for consumers spanning both clinical and nonclinical interactions that influence health outcomes. These experiences can be accessed through a single set of account credentials tied to an authenticated user’s personalized profile. Following in the footsteps of other consumer-driven industries, Praia unlocks digital transformation for health systems by managing the heavy lifting and custom integrations required for a frictionless consumer experience. Praia provides health systems with a platform to connect disparate digital programs, services, and tools, allowing them to deliver a more personalized experience, increase conversion rates, and drive system loyalty.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

Care Setting Solutions

Care setting-specific application features, custom forms, curated provider networks, and insights to enable access across the continuum of care.

Acute Cloud: Increase speed to acute care by easily and efficiently accepting patients from the ED, scheduled procedures, and other facilities outside the health system.

Post-Acute Cloud: Tools and vetted, trained providers help quickly identify and coordinate the best Post-Acute placement options, so case managers can focus on patients.

Behavioral Health Cloud: Connect patients with the care and services they need through online requests, coordination, and placement among a curated network of providers.

Curated Provider Networks

ABOUT offers Curated Provider Networks, meaning verified, trained, and maintained nationwide post-acute and behavioral health providers to augment client’s existing networks and facilitate timely coordination of patient transitions out of the acute care setting. 

Free and exceptional experience for post-acute and behavioral health providers: Drive faster and higher acceptance rates with free response application and training for providers. Competitors simply ask post-acute providers to sign up for their networks online to receive referrals. ​ 

Extensive, nationwide post-acute curated network: Over 57,000 post-acute and behavioral health providers. Unlike competitive post-acute referral networks, ABOUT identifies, secures, and onboards post-acute and behavioral health providers to ensure quick response times and optimal placement.​

Bed Visibility

Bed Visibility provides an at-a-glance view of staffed beds across the entire system and levels of care in real time to quickly identify an appropriate and available bed. 

View staffed bed availability across the health system by level of care, unit type, and facility as well as average wait times, ED pre-admits, and pending arrivals and discharges. 

Eliminate phone calls and phone tag by quickly identifying open beds and the right level of care without the need to sign into a bed management system.  

Secure Messaging

Secure Messaging seamlessly integrated in the Orchestration Engine empowers care teams to efficiently communicate and collaborate to quickly transfer patients for improved outcomes.

Increase Productivity and Accelerate Transfer Times: Eliminate excess phone calls/tag, documentation, and transcription with text messaging, pre-built templates, and pre-populated data integrated in the acute transfer workflow.

Improve Accuracy and Documentation:

Instead of relaying critical patient data via phone and transcription, secure, encrypted messaging is seamlessly integrated within case records.

Increase Care Team Satisfaction: Empower care teams to efficiently communicate on their preferred channels at their preferred times to reduce cognitive load, stress, and workload.

Intelligent Transport

Intelligent emergent and non-emergent transport coordination with real-time tracking and geo-fencing so you know exactly where the patient is in their journey to or from the care setting and have the insights and reporting to improve the process. 

Specify transport type, trip options, and specialized care or equipment needed as well as pick-up and destination locations and times to eliminate phone calls. 

Shave 15-20 minutes per patient by electronically coordinating transportation. Access data to see who gives you the best service, picks up on time, and more.

Online Transfer Request

Online Transfer Request allows internal clinicians to request transfers and notify agents online to eliminate phone calls and decrease patient transfer times. 

Enable quick and easy transfer requests, reduce data entry time and increase accuracy, accelerate transfer acceptance, and drive clinician and care team satisfaction.  

On-call Scheduling

On-Call Scheduling provides centralized physician and provider scheduling and calendar data so that patient transfer delays never occur because you can’t identify or locate the on-call physician. You can’t complete a transfer without locating the right physician to accept the patient. 

Avoid unnecessary care delays for patients, increase accuracy and accelerate provider response, and acceptance rates.

Orchestration Engine

Streamlined workflows and easy-to-use interface drive efficiencies, including the ability to perform all transition tasks from one platform.

Seamless integrations with critical data sources and systems, including EHR, ADT, CC&C platforms, CAD systems, and call recording help you get more out of existing resources. 

Disparate data pulled together to deliver actionable insights and comprehensive reporting, dashboards, and analytics unlike any other solution. 

Pediatric use cases:

None provided

Users:
  • Arizona Surge Line (Arizona Department of Health)
  • Banner Health
  • Emory Healthcare
  • Mercy Medical Center - Des Moines
  • Mt. Sinai Health System
  • Northern Arizona Healthcare
  • Riverside Health System (VA)
  • RWJBarnabas Health
  • Sutter Health
  • UPMC Central Pennsylvania
Description:

With over 40 use cases launched or in development, Praia strives to create specific ways consumers needs are met by orchestrating how health is organized specific to people needs. Our categories include:

  • Care Delivery
  • Population Health
  • Access & Navigation
  • Patient Experience
  • Marketing
  • Clinical Trials & Research
  • Health Plan
  • Care at Home
  • Wellness
  • Revenue Cycle
  • New Business Offerings (e.g. Concierge)

Pediatric use cases:

None provided

Users:

Health consumers, patients

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

None provided

Hardware Compatibility:

Desktop

Integrations:

Patient portal

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner

Hardware Compatibility:

Not applicable

Client Types

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:
  • End-to-End Care Orchestration​
  • Purpose-Built​
  • Interoperable​
  • Decision Support, Analytics, and Reporting​
  • Curated Networks​
  • Committed Partnership​
  • Care Orchestration Expertise
Differentiators vs EHR Functionality:
  • Patient portals focus only on EMR-based interactions, while over 50% of a consumer’s journey happens outside the EMR. Praia connects and activates services across and beyond the EMR, giving consumers one seamless digital entry point to everything your health system offers.
  • Patient portals don’t leverage non-clinical data (like interests, preferences, behavior, social needs) to tailor the consumer experience. Praia’s consumer profile and orchestration layer use clinical and non-clinical data to personalize content, offers, and services in real time for a true “n of 1” experience.
  • Patient portals make it costly and complex to integrate 3rd-party tools like virtual visits, bill pay, or community resources. Praia offers a plug-and-play integration framework that reduces IT lift, accelerates deployment/use cases, minimizes costs, and unifies third-party tools into the experience.
  • Patient portals do not allow health systems to customize their portal instance beyond the front-end user experience. All portal users see the same static experience — regardless of who they are or what they need. Praia delivers dynamic, personalized experiences based on user identity, behavior, and context, so the right people see the right content, services, and calls to action at the right time.
  • Patient portals control identity and do not allow for federated ID across systems or digital touchpoints. Praia acts as the identity layer across your digital ecosystem, giving you control over login, data federation, and cross-channel personalization — while still integrating seamlessly with the EMR.
  • Patient portals ds not easily share data or functionality with other digital platforms. Praia acts as a unifying layer across the digital front door, coordinating identity, data, and design across EMR and non-EMR systems for a seamless experience.
  • Patient portals are built for access, not activation. They don’t drive transactions, loyalty, or strategic growth. Praia transforms your digital front door into a strategic growth channel, increasing conversion, retention, and revenue by orchestrating the right experiences at the right time.
Differentiators vs Competitors:
  • The first and only consumer experience platform built within a health system and proven with millions of patients in a short 3 years.
  • The only platform that gives a full view of how a consumer interacts with a health system before, during, and in between visits. (We have the patents and data to prove it.)
  • The most frictionless consumer experience in healthcare, creating greater value across all of your patient facing tools.
  • The most cost effective and efficient orchestration platform to deploy new use cases and point solutions.

Keywords

Images

No images provided

1 of 1

edit-media
Experiences in Action

Videos

1 of 1

edit-media

1 of 2

edit-media
Orchestrating Consumer Experiences

Downloads

Alternatives

Company Details

Founded in 2005

team illustration
Share your product comparison with your collegues.

Need help narrowing down products?

Add more criteria to see your compatibility level for every vendor. It only takes a few minutes, just create a free account to get started.
back to top