About Fourier Health:

We are the ScaleAI for Medical Records.

We are an AI-platform and service that provides client-specific and use case-specific summarization. Fourier takes any task that presently requires a provider to provide a 'structured' output via reconciliation with unstructred inputs, and does so faster, cheaper, and more efficiently. We gaurantee 100% hallucination-free output via our hybrid human-in-the-loop and AI-enabled approach. 

What We Do:

We summarize even the most complex cases, such as building relevant, actionable clinical summaries for patients with complex medical histories. We also provide summaries for transition care management and expedite payor form creation that require providers to reconcile a patient's chart. We can easily facilitate registry management and also expedite clinical appeals. We gaurantee that our summaries are always contexualized, meaning they are adaptable to the use case. 

Our ROI:

With our health system partners, we've been able to show that we can improve revenue on existing complex outpatient care by at least 6%, with no change to current workflows. We additionally build capacity into our system-partners (conservatively estimated at 13%) to add volume while offering a net reduction in time worked for existing provider staff. 

Our product, such as our complex patient intakes are reimbursable. And we are able to combine all input sources (including but not limited to: faxed PDFs, existing data in the EHR, HIE & consortium data, etc.).

We are an AI-platform and service that provides client-specific and use case-specific summarization. Fourier takes any task that presently requires a provider to provide a 'structured' output via reconciliation with unstructred inputs, and does so faster, cheaper, and more efficiently. We gaurantee 100% hallucination-free output via our hybrid human-in-the-loop and AI approach. 

We are able to summarize even the most complex cases, such as building relevant, actionable clinical summaries for patients with complex medical histories. We also provide summaries for transition care management and expedite payor form creation that require providers to reconcile a patient's chart. We can easily facilitate registry management and also expedite clinical appeals. We gaurantee that our summaries are always contexualized, meaning they are adaptable to the use case. 

With our health system partners, we've been able to show that we can improve revenue on existing complex outpatient care by at least 6%, with no change to current workflows. We additionally build capacity into our system-partners (conservatively estimated at 13%) to add volume while offering a net reduction in time worked for existing MD staff. 

The experience for patients on the phone is far from optimal. Patients experience: 

1. Long hold times
2. 3-4 transfers to get to the correct destination
3. Broken extensions
4. Full or malfunctioning voice mailboxes
5. Lack of resolution of their needs.

On average, one third of incoming phone callers abandon the call before they get help and 60% of incoming phone calls to your hospital are unresolved. This requires multiple phone calls from patients to get their needs met and to transact business, which exacerbates your phone call volume problems.

The Patient Assistant for Hospitals allows you to solve your patient experience problems on the phone easily and at a fraction of the cost of a human operator. The Patient Assistant allows callers to use natural language to navigate your telephony system and intelligently routes them to the correct destination more often than a human. With the Patient Assistant: 

1. Call abandonment is markedly reduced
2. Hold times shrink considerably
3. Callers are transferred on average one time during a call rather than 3-4 times
4. First call resolution rises considerably
5. Daily call volume handled by humans operators is reduced 50%
6. Patients have a much more consistent brand experience
7. And with EHR integration, automated transactions like scheduling functions, prescription refill, bill pay, and medical records requests become possible.

Syllable is a leading provider of healthcare contact center and medical practice automation solutions using conversational AI. 

Syllable's product, the Patient Assistant, is used by both hospitals and practices to intelligently route calls more efficiently and provide for automated transactions like appointment scheduling and prescription refill on the phone.

The Patient Assistant also provides rich insights into the end to end call journey for your patients. Current call center metrics are too focused on the micro engagement at the call center and fail to provide the full extent of operational difficulties patients experience on the phone. 

Syllable is used by health systems such as NewYork-Presbyterian, Houston Methodist, Parkview Health, Memorial Care and Honor Health to improve patient experience, enhance access and reduce the cost of delivering healthcare on the phone.

With 88% of patients engaging with hospitals and providers over the phone, why invest millions on your digital front door. Engage patients where they are, on the phone, with Syllable. We automate 50% of incoming phone volume on day one at the fraction of the cost of a human call center agent.


Syllable provides swift time to value with real ROI.

We can be embedded directly within the EHR as well as connect to all client-specified structured fields within the EHR. 

1) 100% hallucination-free, as we have a human-in-the-loop for every use case

2) Summaries are contextualized - meaning, depending what the use case is, the summaries are different (though originating from same records) based on provider or client requirements, so a provider simply needs to approve

3) Reimburseable, as our process sits within the revenue cycle; thus we increase clinical decision-making while increasing revenue

4) Attribution - via our platform a provider can see where each peice of summarized data is attributed to in the original medical records, providing accountability and audit-proofing

5) Multi-modal data - we ingest text-dense unstructured data including PDFs

We are the front door to a health system. As a contact center automation provider we integrate with the EHR we do not compete with it.

1. We meet patients where they are, on the phone.
2. 100% healthcare focused
3. We answer over 1M calls a month for our current partners
4. Real ROI for our partners
5. Successful integrations with EPIC, Alscripts, Meditech
6. Dedicated senior executive who is responsible for your account from initial contact through implementation and beyond.