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Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Ensight
Ensight

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Categories

Solutions

Description

Product Description:
Healthcare has always been challenged to transform the massive amounts of data that it produces into actionable insight. Over 50% of healthcare executives consider data utilization a high priority. Enlitic can demonstrate how you can benefit immediately from standardizing your medical imaging data while building the foundation for the future. The starting point of making informed decisions begins with curated, governed, standardized data. When you go back to the hospital, look at how much data you have stored in your imaging archive/VNA. And then look at what it costs you to store and protect the decades of images in your archive and ask yourself, “Can I turn that cost into a benefit?” Enlitic can make your imaging data work for you.
About Enlitic, Inc.:
Enlitic Inc. is a pioneer in medical deep learning that leverages proprietary algorithms to quickly and accurately improve healthcare diagnosis. With a platform developed by renowned data scientists, machine learning practitioners, and medical experts, Enlitic is able to analyze a wide variety of healthcare data sources, including billions of clinical cases, to improve diagnostic accuracy, speed and patient outcomes, as well as accelerate pharmaceutical research and drug trials. Named one of the world’s “50 Smartest Companies” by MIT Tech Review, Enlitic is based San Francisco and serves customers around the world.
Product Description:

It may seem like every conversational AI vendor is saying the same thing these days. SoundHound’s Amelia Conversational AI Platform stands out as the most trusted among healthcare organizations because:

  • Our proprietary voice AI with our best-in-class conversational and generative AI capabilities powers secure, omnichannel, natural-language AI agents for patient-facing, member-facing, and employee-facing use cases. 
  • Our AI agents integrate with EHRs like Epic and Cerner, as well as CCaaS platforms, to fully automate personalized, end-to-end resolutions for patients, members, and employees.
  • Our platform is currently in production with some of the largest health systems in the United States and conducts thousands of concurrent interactions every day.
About SoundHound AI:

We believe every brand should have a voice and every person should be able to interact naturally with the products around them—by simply talking.

SoundHound’s independent voice AI platform connects people to brands through customized conversational experiences that voice-enable products, services, and apps while giving companies access to their valuable data and analytics for greater control and brand ownership of the customer experience.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Our platform automates appointment management, including scheduling, rescheduling, confirming, and canceling patient appointments.

Patients and providers converse in natural language with AI agents powered by our Conversational AI platform to complete tasks, resolve issues, and find information. Conversations with our AI agents are free-flowing and bidirectional.

Our AI agents are context-aware, taking into account previous and current conversations with users when forming a response. Our AI agents also leverage secure integrations with EHRs to provide users with personalized and relevant information and assistance based on their records.

Our Conversational AI platform integrates with numerous EHR systems, including Epic, Cerner, Meditech, and others. In addition, our platform is equipped with 40+ out-of-the-box channel gateways, including with Cisco, Five9, and WhatsApp, as well as with email and contact center systems.

We are committed to protecting patient privacy. We are HIPAA compliant, as well as ISO27001, SOC2 Type II, and PCI-DSS certified.

Our AI agents can be deployed across any channel where humans also provide support (i.e. phone, text, webchat, etc.). Across all voice and chat channels, our AI agents conduct natural language conversations that feel like talking with a human.

Our platform is capable of conducting thousands of concurrent conversations. This capability allows the platform to scale when demand spikes, and/or as use cases and user adoption grows.

Our platform is always on the cutting-edge of AI innovation. We leverage the latest AI technologies and methodologies, such as agentic AI, generative AI, and LLMs, to deliver powerful solutions that drive long-term value for our customers and their customers.

AI agents built on our Conversational AI platform use the most up-to-date information from health systems' websites and content sources to deliver relevant and accurate responses to users.

Use Cases

Description:

Bandwidth is wasted sending entire imaging studies to an AI algorithm for processing or radiologists are expected to identify what series should be processed by the algorithm. Enlitic standardizes studies and series so that only the appropriate images are sent to the algorithm

Pediatric use cases:

None provided

Users:

Radiologists

PACS Administrators

Description:

Use Cases for Health Systems & Providers:

By deploying AI agents powered by our Conversational AI platform, health systems provide patients with a digital health service that is secure and industry compliant - from selecting doctors and scheduling appointments, through ongoing care management.

  • Intelligent IVR: Escalations, Call Routing, and Triage
  • Find Locations, Doctors, and Services
  • Scheduling Management (Schedule, Reschedule, Cancel, Confirm, Recall)
  • Patient Outreach (Care Management, Care Gaps, PROs, Medication Adherence)
  • Intake and Pre-Registration
  • Patient Payments, Financial Assistance, Collections
  • Symptom Checker, Virtual Triage, Risk Assessments
  • Patient Surveys

Use Cases for Health Plans (Members):

Our AI agents act as trusted guides to doctors, dentists, and pharmacies, helping patients enroll in new health plans, determine coverage eligibility and benefits, update and expand coverage, and file and track claims.

  • Update Profile, PCP, and Coverage Information
  • Replace ID Cards/Password Resets
  • Find a Provider, Dentist, or Pharmacy
  • Coverage Benefits/Eligibility (Medical, Dental, and Pharmacy)
  • Claims Inquiries and Explanations
  • Enrollment

Use Cases for Health Plans (Providers):

Health plans deploy our AI agents as the first point-of-contact for members, offloading administrative tasks from employees while allowing members to quickly secure answers on coverage status, approvals, and authorizations.

  • Approvals and Authorizations
  • Member Coverage Status and Inquiries
  • Provider Administrative Services
  • Bill Payment Status
Pediatric use cases:

None provided

Users:

Healthcare:

  • Aveanna Healthcare
  • MUSC Health
  • Visionworks

Non-healthcare:

  • Asics
  • BNP Paribas Securities Services
  • The United States Navy

EHR Integrations

Integrations:

Other

EMR Integration & Relevant Hardware:

Not applicable

EMRs Supported:

Not applicable

Hardware Compatibility:

Other

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Access +/or revenue cycle

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Meditech, NextGen, eClinicalWorks

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized)

Client Types

None provided

Awards

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Differentiators

Differentiators vs EHR Functionality:

N/A

Enlitic enhances the EHR by standardizing medical image data that can be used for enterprise benefits - analysis, quality improvement, monetization

Differentiators vs Competitors:

Medical imaging data standardization

Artificial intelligence for anonymization

Differentiators vs EHR Functionality:

Our Conversational AI platform is:

  • A voice-enabled platform for contact center transformation
  • Omnichannel (voice, SMS, webchat, etc.)
  • Fully interoperable with existing CCaaS technology
  • Able to respond using answers generated from a health system's website content, as well as from pre-determined FAQs
Differentiators vs Competitors:

Our Conversational AI platform:

  • Communicates using human-like natural language
  • Leverages our proprietary voice AI
  • Is end-to-end fully interoperable with Epic and other EHR systems
  • Is a universal platform for patient-facing, member-facing, and employee-facing use cases
  • Scales to handle thousands of concurrent interactions
  • Has financial stability from being part of the largest public conversational AI company

Health Equity

Keywords

Images

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Endex 2 Website.png

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SoundHound AI for Healthcare: Reschedule Appointment

Videos

1 of 3

EnliticIntroductoryVideo_Draft2.mp4

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PAC Industry Partner Showcase 2024: MUSC Health and SoundHound AI's Amelia Platform

Downloads

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2022_05 Curie ENDEX.pdf
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Frost Radar™: Enterprise Conversational AI in Healthcare 2024.pdf

Alternatives

Company Details

Founded in 2014

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