Reimagine the rounding experience with a virtual rounding queue. Q-rounds is a virtual queue that sends real-time notifications to patients, families, nurses, and other stakeholders of when to arrive for rounds and gives families the opportunity to join virtually if they can’t be there in person. This lets the care team plan their day more efficiently with personalized notifications and schedule visibility via the EHR, while empowering patients and their families with Time Transparency™, so everyone can plan their day around rounds.

Reimagine the rounding experience with a virtual rounding queue. Q-rounds is a virtual queue that sends real-time notifications to patients, families, nurses, and other stakeholders of when to arrive for rounds and gives families the opportunity to join virtually if they can’t be there in person. This lets the care team plan their day more efficiently with personalized notifications and schedule visibility via the EHR, while empowering patients and their families with Time Transparency™, so everyone can plan their day around rounds.

Connect patient experiences for better outcomes

For healthcare providers, NiCE provides solutions to increase patient access and engagement. Ensure every digital and voice interaction contributes to improving patient experience, optimizing staff time and simplifying administrative systems. Through integration with your electronic health record (EHR) system, NiCE CXone Mpower connects all interactions along the care journey, giving you a complete picture of the patient experience. And only CXone Mpower embeds AI, trained on the world’s largest customer experience dataset, across the platform, to deliver frictionless experiences every time. As a world leader in customer experience software, NiCE enables patient interactions and journeys that drive better patient engagement for better patient outcomes.

Q-rounds integreates with nurse communication devices, EHR patient lists, connects to interpreter services and can initiate a conference call for families to join. Sending real-time updates of the doctors progress through the rounding schedule to the EHR for broader care team visibility (care and discharge cordinators, specialists and pharmacy, etc.)

No other tool on the market today provides this same service - a virtual rounding queue that notifies everyone who needs to be present for rounds when to expect the doctor and allows family to RSVP and join virtually if they can't be present at the hospital.