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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Salesforce
Salesforce

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Categories

Solutions

Description

Product Description:
Salesforce is a global cloud computing company that provides business software on a subscription basis. It is best known for its on-demand customer relationship management (CRM) solutions. It offers users with a customer community, partner community, developer community, and an app exchange marketplace. Salesforce provides its products and services to various industries, including healthcare, finance, life sciences, automotive, media, retail, manufacturing, and communications. Saleforce’s products portfolio includes Sales Cloud: a platform that enables users to track customer information and interactions in one place via its contact management, opportunity management, sales collaboration, and sales performance management services; Service Cloud: tools that enable users to access personalized, 24/7, and intelligent customer service, along with multichannel support; Marketing Cloud: a platform that offers email, mobile, and social media marketing services, along with web personalization and advertising services; Community Cloud: an online collaboration platform that connects customers, partners, and employees; and Analytics Cloud: a platform that enables users to share datasets and insights, access them and find answers for their questions, and collaborate with their teams via any device. Data.com is a cloud-based automated system with an online business directory of companies and business professionals that enables users to acquire and manage CRM records within a user's Salesforce.com account. Desk.com is a cloud-based helpdesk system for interacting with customers and solving customer issues. Pardot is a B2B marketing automation tool that enables users to optimize deliverability rates, target emails to specific audience, and test the success rate of email content. Chatter connects employees with appropriate files, data, and expert help to handle their work. The Salesforce1 platform brings together Salesforce.com, Force.com, Heroku, and ExactTarget into one family of cloud services. Salesforce.com provides companies with an interface for case management and task management, and a system to automatically route and escalate important events. Force.com is a platform as a service (PaaS) that allows developers to create multitenant add-on applications. Heroku is an app development platform. Salesforce was founded by Parker Harris and Marc Benioff in 1999 and is based in California, United States.
About Salesforce:
Salesforce is a global cloud computing company that provides business software on a subscription basis. It is best known for its on-demand customer relationship management (CRM) solutions. It offers users with a customer community, partner community, developer community, and an app exchange marketplace. Salesforce provides its products and services to various industries, including healthcare, finance, life sciences, automotive, media, retail, manufacturing, and communications. Saleforce’s products portfolio includes Sales Cloud: a platform that enables users to track customer information and interactions in one place via its contact management, opportunity management, sales collaboration, and sales performance management services; Service Cloud: tools that enable users to access personalized, 24/7, and intelligent customer service, along with multichannel support; Marketing Cloud: a platform that offers email, mobile, and social media marketing services, along with web personalization and advertising services; Community Cloud: an online collaboration platform that connects customers, partners, and employees; and Analytics Cloud: a platform that enables users to share datasets and insights, access them and find answers for their questions, and collaborate with their teams via any device. Data.com is a cloud-based automated system with an online business directory of companies and business professionals that enables users to acquire and manage CRM records within a user's Salesforce.com account. Desk.com is a cloud-based helpdesk system for interacting with customers and solving customer issues. Pardot is a B2B marketing automation tool that enables users to optimize deliverability rates, target emails to specific audience, and test the success rate of email content. Chatter connects employees with appropriate files, data, and expert help to handle their work. The Salesforce1 platform brings together Salesforce.com, Force.com, Heroku, and ExactTarget into one family of cloud services. Salesforce.com provides companies with an interface for case management and task management, and a system to automatically route and escalate important events. Force.com is a platform as a service (PaaS) that allows developers to create multitenant add-on applications. Heroku is an app development platform. Salesforce was founded by Parker Harris and Marc Benioff in 1999 and is based in California, United States.
Product Description:

ReferralMD delivers proven solutions for Digital Front Door, eConsults, Referrals, Faxing and Marketing that help hospitals, health systems, networks, and payers streamline the referral process, decrease patient leakage, and improve communication between providers and patients. 

>>> HOW WE HELP <<<

Digital Front Door

  • Patient Access Tools
  • Patient Scheduling
  • SmartCHAT Patient Intake
  • Patient Communications

eConsults & Referrals

  • Consult Management
  • Referral Management
  • Prior Authorizations
  • SmartFAX Management

Marketing & Services

  • Marketing CRM
  • Advanced Analytics
  • Professional Services
  • SmartEXCHANGE Integrations

>>> WHO WE HELP <<<

Health Systems/ACOs/DSRIPs/CINs

  • Reducing patient leakage through SmartMatch decision support and real-time analytics
  • Standardizing and streamlining the referral management process across the organization
  • Driving operational efficiencies and allowing referral teams to scale more efficiently

PCPs/FQHCs/Dental Practices

  • Matching patients with appropriate providers using SmartMatch decision support
  • Closing the feedback loop with specialists and reducing phone calls and faxes
  • Increasing patients LTV to ensure they are not lost to competitors after referrals are sent

Specialty Care Organizations

  • Increasing referral volume and capturing more revenue using CRM and marketing tools
  • Improving customer service with referring providers through automated status reports
  • Managing referral network and gaining insight into referral patterns using analytics 
About ReferralMD:

ReferralMD delivers proven solutions for Digital Front Door, eConsults, Referrals, Faxing and Marketing that help hospitals, health systems, networks, and payers streamline the referral process, decrease patient leakage, and improve communication between providers and patients. The enterprise platform matches patients with the most appropriate providers and closes the feedback loop between providers and patients. The solution’s powerful workflow and clinical decision support tools help healthcare providers increase revenue, drive operational efficiencies, and improve customer service. To learn more about ReferralMD, please visit www.getreferralmd.com.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

Description:
  • Improve patient access through online provider directory and scheduling
  • Improve visibility of provider affiliations across the network and reduce leakage
  • Close the feedback loop, improve loyalty, and increase revenue from referring providers
  • Triage and match patients with the best providers with clinical decision support checklists
  • Communicate with online messages and consults versus fax or phone calls on hold
  • Reduce lost referrals due to improper handling, poor workflow, or antiquated e-fax technology
  • Acquire and retain patients with provider relationship management software (CRM)
  • Reduce no-show rates and improve engagement through automated patient communications
  • Connect different EMRs using ReferralMD as the bridge for interoperability
Pediatric use cases:
  • Pediatric providers can send or receive referrals and communicate with referral partners and patients via the platform.
Users:
  • Care coordinators, referral coordinators, authorization processors, schedulers, marketing representatives, physician liaisons and managers log into ReferralMD. 
  • Clinicians stay within their respective EHR systems since data is exchanged via EHR integrations.

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Pop health platform, Home health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized)

Client Types

None provided

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:
  • Online Scheduling – new patients can book appointments from your website without setting up an EHR patient portal account
  • Referral Management – website portal for receiving referrals, customized workflow, automated alerts when referrals need attention
  • Patient Communications – automated text/email messages sent to patients triggered at specific steps in the consult or referral journey
  • Provider Communications – automated consult and referral status updates sent to sending providers to close the loop between PCPs and specialists
  • Fax Management – manage all inbound faxes and push faxed referrals into the referral workflow, ability to split faxes into multiple documents
  • Marketing CRM – physician liaisons can document outreach and compare outreach activity with referral volume from their partners
  • Market Research – over 7 million providers pre-loaded which allows you to identify new potential referral partners in your target markets
  • Referral Analytics – comprehensive suite of analytics to report on all your referral metrics (trends, volume, leakage, service levels, outreach, etc.)

Differentiators vs Competitors:

Differentiator 1: All-In-One Platform

  • Some vendors offer patient access, referral management, e-consults or CRMs. Our cloud-based platform offers them all plus the following features.
  • Real-time analytics across the platform
  • Automated workflow and decision support tools
  • Automated feedback loop with referring providers
  • Automated patient communications via text or email
  • Integrated fax management system (port over existing fax numbers)
  • Integrated Customer/Partner Relationship Management (CRM/PRM)
  • Marketing research tools based on a directory of over 7 million providers

Differentiator 2: Rapid Integration Capabilities

  • Our integration engine allows our Integrations Team to quickly deploy system interfaces using APIs, FHIR, HL7, Direct, etc. which is important when implementing the platform for health systems, ACOs and CINs with many EHRs, data warehouses and other third-party systems across their networks.  
  • In addition, we comply with the third-party system’s specifications rather than asking the vendor to follow our requirements which streamlines the integration process and reduces cost for the client. 

Differentiator 3: All Healthcare Referrals Supported

  • The system is highly configurable and can support all healthcare referral types such as medical, specialty care, therapy, imaging, dental, behavioral health, hospice, home care, etc.  
  • The customization in the system allows clients to define their own workflows, referral forms, patient communication templates, and other settings that can be standardized across the organization.

Keywords

Images

No images provided

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ReferralMD eConsults _ ConferMED.jpg

Videos

No videos provided

1 of 3

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ReferralMD Patient Intake

Downloads

No content provided

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ReferralMD+Data+Sheet.pdf

Alternatives

Company Details

Founded in 1999

Founded in 2011

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