Patients expect communication that mirrors their consumer experience. And while a variety of department-level patient-engagement tools have emerged, they don’t sync up or provide organization-wide solutions. Only RevSpring offers a patient communication platform that connects the entire patient journey with clear and concise communication that drives responses. Our patient messaging moves beyond single-message reminders to deliver an intelligent, coordinated workflow of messages centered around a patient’s entire healthcare encounter.

Encounter-Based Patient Messaging

Intelligent reminders that surround the patient encounter for fluid engagement touchpoints:

• Appointment Reminders: Intelligent, tailored, and automated via phone, text, and email
• SMS Ato-Response: Validate the patient's response with an automated receipt
• Just-in-Time Messages: Automatically send a message several hours before the appointment, such as a copayment collection option
• No-Show Messages: Create a reschedule opportunity for patients who did not attend the appointment
• One-Question Survey: Gain a quick view of the patient's encounter experience
• On-Demand Messaging: Easily send custom messages regarding office closures or other alerts
• Survey+ Messages: A robust post-visit survey with specialty specific questions
• Two-way Messaging: Communicate securely with the patient, initating the conversation from an encounter message appintment reminder

A Comprehensive Patient Engagement Platform

RevSpring has spent decades innovating patient communication pathways that lead to increased patient satisfaction and successful financial responses. We are the leading provider of patient engagement and communication solutions that span the entire patient life cycle. From pre-service communication to post-service follow up and surveys, our 

solutions offer intelligent, cohesive messaging that informs, educates, and enhances the patient’s journey.

Move beyond a single-message approach with Talksoft messaging and RevSpring’s patient communication platform to provide clear and concise communication throughout your patients’ entire journey.

RevSpring leads the market in healthcare engagement and payment solutions that inspire patients to participate in and pay for their healthcare. We’ve built Engage IQ™, the industry’s only connected patient engagement suite designed to coordinate patient interactions from pre-care to post-care to payment. RevSpring’s intelligent, holistic platform puts patient understanding at the center of one connected personal experience, allowing providers to fully optimize patient satisfaction, data accuracy, staff efficiency and financial outcomes. The company’s OmniChannel communications and payment solutions are backed by intelligence, analytics, contextual messaging and user experience best practices. RevSpring was rated #1 for Most New Capabilities in Patient Engagement by KLAS in 2023 and Best in KLAS in Patient Communications in 2024.

Reputation manages, evaluates, and improves your brand presence across digital spaces. It’s the only reputation solution that improves the patient experience through omnichannel engagement and healthcare-specific attributes.

Benefits:

• Understand where you rank relative to competitors, rank higher, and convert searches into action.
• Engage with patients and maintain a large volume of verified reviews with high-star ratings.
• Integrate directly with the EHR for post-discharge engagement.
• Access all listings data in one dashboard and see specific provider and location metrics.

Results:

• Increased patient acquisition & retention 
• Automated workflows with consolidated technology
• Increased third-party ratings

Founded in 2015 in Atlanta, Georgia, Loyal is a healthcare technology company dedicated to enabling a healthier life for all by making care more clear, accessible, efficient, and consistent for patients and the providers they rely on. 

We do this by combining our deep understanding of healthcare consumer intent and clinical taxonomy with a suite of best-in-class patient engagement products, helping patients choose your organization, find your doctors, schedule appointments and re-engage when the time is right. . Beyond that, we can help optimize your systems and improve your relationships with patients, providers, payors, employers, and the broader community, so you can better understand your patients and be able to reach them at the right time in their care journey. Fully implemented, Loyal becomes a central part of your operations,providing actionable insights for the enterprise, supporting a deeper understanding of patient demand, visit inventory, consumer preference and even physician staffing needs. . 

As the preferred platform for improved care utilization, Loyal is used by the nation’s leading healthcare organizations, partnering with 37+ health systems, 490+ hospitals, and 55+ providers from across the U.S.