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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

The Pieces Ambulatory Platform further enhances documentation through two primary mechanisms: first, by generating a comprehensive lifetime summary from patient data, providing essential context for each visit; and second, by integrating Pieces in Your Pocket’s intelligent voice feature with pre-drafted note, allowing providers to effectively document actions taken or planned for the patient. This input is processed with natural language processing (NLP) and natural language generation (NLG) techniques, ensuring semantic clarity and reducing cognitive load for clinicians. This functionality not only minimizes documentation time but also alleviates cognitive overload, enabling providers to focus on delivering quality care.

About Pieces:

Our mission is to better people’s health and wellbeing. We do that by combining artificial intelligence with deep clinical knowledge to predict outcomes and present actionable information to healthcare providers. We also connect people to needed community services and community services to one another. By reducing manual effort our customers can spend more of their time helping people rather than entering, organizing or sifting through data.

Product Description:

Award-winning AI for healthcare.

The Avaamo Difference:

  • Our deep healthcare experience and dedicated team ensures constant investment, innovation, and focus.
  • Our multi-year relationship with Epic exposes us to new APIs and the most thorough Al automation for Epic.
  • We deliver the fastest deployment due to our robust library of healthcare skills and workflows.
  • We are the only HIPAA-compliant conversational Al platform to ensure protection of personal healthcare information.
  • We offer omnichannel deployment out-of-the-box including Al voice interactions in the contact center.
About Avaamo:

Avaamo is the leading healthcare Conversational AI platform used by both payers and providers. Avaamo provides a highly secure environment (HIPAA compliant, PHI, PII, PCI, ISO27001, etc) in both text and voice, can be deployed quickly on any channel, in any language, with the vast majority of healthcare use cases already built and ready to be customized to your environment.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

The Pieces Ambulatory Platform leverages context-awareness by integrating and interpreting diverse patient data from ambulatory EHRs. It dynamically adjusts patient risk scores, personalizes insights, and modulates alert thresholds based on the patient’s current condition, medical history. This ensures proactive care interventions, minimizes unnecessary interruptions, and provides a holistic view of the patient, enabling care teams to deliver more efficient, tailored care.

It integrates natively with ambulatory EHR systems, ensuring a consistent user experience across devices and platforms, from desktops to mobile applications. By aligning with care team workflows and providing real-time insights directly within the EHR, the platform minimizes disruption and enhances efficiency, enabling care teams to focus on delivering high-quality, patient-centered care.

The Pieces Ambulatory Platform supports scalability and interoperability, making it suitable for deployment across individual clinics, ambulatory networks, and large healthcare systems. Its architecture allows seamless integration with multiple EHR platforms through open standards and APIs, ensuring compatibility with existing healthcare IT systems and devices. The platform's modular design enables efficient scaling, from small clinics to expansive healthcare systems, while maintaining consistent functionality and performance. This capability facilitates future expansion and allows organizations to adapt to evolving needs without disrupting workflows, making it a robust solution for diverse care settings.

With low/negligible hallucination rates in its AI models, the Pieces ambulatory platform consistently generates accurate and trustworthy patient summaries. This reliability is critical in tailoring clear, concise, and actionable insights for care teams, ensuring that critical information is always available, even during connectivity challenges, to support informed decision-making and efficient patient care.

The Pieces Ambulatory Platform delivers measurable impact by providing clear metrics and analytics that demonstrate its value in improving patient care and operational efficiency. It aligns with key performance indicators such as reducing length of stay, enhancing documentation quality, and decreasing clinician burnout. By offering tools for continuous quality improvement, such as real-time performance dashboards and detailed impact reports, the platform empowers organizations to track progress, optimize workflows, and achieve their clinical and financial goals effectively.

The Pieces Ambulatory Platform ensures robust data protection and compliance with healthcare regulations by adhering to HIPAA standards, safeguarding patient privacy, and enabling secure data sharing among relevant care team members. The platform's TX-RAMP certification further demonstrates its commitment to maintaining rigorous security protocols for cloud-based services, ensuring compliance with Texas state requirements. Additionally, Pieces is actively upgrading to FEDRAMP certification, which will enhance its ability to meet federal security and privacy standards. These measures include granular access controls, audit trails, and advanced encryption, ensuring that patient information is shared securely and only with authorized individuals, supporting both privacy and care coordination.

Use Cases

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

Description:

AvaamoPX

AvaamoPX is an intelligent virtual assistant and Conversational IVR solution that provides immediate, personalized assistance to patients for a 5x increase in capacity and a 86% reduction in live agent calls for hospitals.

Seemless Integration

AvaamoPX has pre-built integrations to seamlessly plug into your EHR, healthcare applications, or contact center — no developer time needed.

Personalized Interactions

Our Intelligent Virtual Assistants offer human-like patient engagement with personalized assistance throughout the patient journey.

Multilingual Support

Automatic, bi-directional language detection and translation supporting 114 languages and dialects

Omnichannel Engagement

Request, schedule, confirm, or input across across voice & chat mediums both in synchronous or asynchronous communication modes.

Outbound AI

Reach 1000’s of your customers in minutes. Create and manage outreach campaigns to improve CSAT, whether it’s a medication reminder, vaccination appointment, or patient pre-registration.

Multi-modal Interactions

Close the gaps in the patient journey with automated patient outreach. Avaamo’s outbound AI reaches patients where they are, on the channel they prefer (Web, Mobile, Phone, SMS, Email).

Dynamic, contextual patient journeys

With Avaamo’s outbound AI the real-time context travels along with the patient — no matter where the conversation begins or ends across channels – eliminating any disjointed conversations.

Bi-directional conversations

Add the flexibility of bi-directional discussions giving users the freedom to complete action steps on the call or request for a callback.

Tailored voice profiles

Select from one of our pre-built voice profiles or create your own custom voice profile. Configure cadence, tone, and accent for a human like experience.

Multiple languages supported

Automatic, bi-directional language detection and translation supporting 114 languages and dialects.

Intelligent agent handover

AI-powered sentiment and intent engine detects patient’s needs and requests and can route a call to the correct agent.

Pediatric use cases:

None provided

Users:
  • Duke Health
  • Johns Hopkins Medicine
  • Mount Sinai Health System
  • NYU Langone Health
  • Prime Healthcare
  • Saint Luke's Health System (KS/MO)
  • UCHealth
  • Yale New Haven Health

EHR Integrations

Integrations:

Acute care EMR

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic

Hardware Compatibility:

Desktop

Client Types

Differentiators

Differentiators vs EHR Functionality:

Pieces summary and insights are placed within the EHR, i.e. within the clinician's workflow in the EHR. 

Instead of presenting an array of data, Pieces Working Summary generates real-time, concise summaries of complicated hospital cases, mimicking what a physician would write. 

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

Avaamo combines its industry best Conversational AI technology with deep integrations into Epic creating a transformational patient experience while maximizing the value healthcare organizations receive from their EHR.

Differentiators vs Competitors:
  • 5 of the 10 best hospitals and 6 of the top regional hospitals in the U.S. trust Avaamo’s AI. 
  • It is currently the only HIPAA-compliant conversational Al platform. 
  • Avaamo offers omnichannel deployment out-of-the-box, including Al voice interactions in the contact center.

Keywords

Images

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Videos

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Downloads

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Alternatives

Company Details

Founded in 2015

Founded in 2014

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