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Description
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Clients
Use cases
EHR integrations
Client types
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Health equity
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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Health equity
Keywords
Media
Company details
PreMedicus®  ER
PreMedicus® ER

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Categories

Solutions

Description

Product Description:

PreMedicus® ER is a novel user-friendly patient facing mobile app for digitally guided self-diagnosis that accurately triages over 100 medical conditions. PreMedicus® ER delivers real-time hyper-personal triage advice with in-app 911 call capability, and GPS guidance to nearby pharmacies, physician offices, urgent care facilities or emergency departments as deemed appropriate by the Triage Engine. PreMedicus® ER can be integrated with telemedicine platforms and the digital front door of urgent care, ER and retail pharmacy facilities.

PreMedicus® ER initially collects and organizes patient responses to a carefully crafted health questionnaire to create a custom Health Report. The Health Report helps the patient understand their current health status and risks for future problems in easy to understand language.

In times of acute illness, the PreMedicus® ER app takes the patient through a brief targeted interview, and in under five minutes renders a reliable Preliminary Diagnosis and accurate Triage Decision using data from current symptoms and their personal health database. The PreMedicus® ER app delivers relevant health education and advice curated from world-class sources about the likely diagnoses, and then activates global GPS to guide the patient to the closest appropriate facility regardless of where in the world they are located. The patient can share their Illness Report with telemedicine or in-person health providers and family members.

We performed a real-world pilot study in a busy inner city academic hospital that cares for a predominantly disadvantaged population with high uninsured and Medicaid rates. We proved that our digital approach to Preliminary Diagnosis and Triage was as reliable as that of the ER physicians. The majority of adult patients regardless of age found the app easy to use, and expressed interest in using this tool. Our pilot study data is available upon request.

We are eager to partner with a hospital system or health insurer in a pilot study of this unique self-diagnosis, triage and health maintenance tool.

About PreMedicus® LLC:

PreMedicus® LLC is an Atlanta digital medicine startup founded by Pulmonary and Critical Care physician Dr. Tony Kimani. While in China with his Georgia Institute of Technology MBA class, he saw patients waiting long hours for ER care with advanced smartphones in hand. He was inspired to design and commercialize patient-friendly mobile apps for critical healthcare needs. We are pioneers in the emerging field of digital precision population health, which takes inputs from clinical medicine, public health, social determinants of health, wearables, natural language processing and AI to generate highly individualized disease prediction, prevention and early diagnosis. We are a portfolio company of the Advanced Technology Development Center at Georgia Institute of Technology.

In the post-pandemic era, the paradigm is rapidly shifting to favor digitally-enabled, patient-centered, inter-connected healthcare technologies that help clinicians safely deliver personalized, high quality, cost-effective and efficient care. PreMedicus® solves the need for rapid and accurate evaluation and disposition of a mixed population of worried well, sick and injured people contemplating ER care. By bringing order to the fear and confusion associated with acute illness, our digital assistants reduce the potential for medical errors from incorrect information, improve care quality and reduce ER congestion. We liberate and empower the patient-provider relationship by giving patients a voice in their healthcare, and freeing providers to be fully engaged by pre-organizing relevant clinical information. 

Our mobile applications (apps) work together to create value for major healthcare stakeholders by digitally streamlining critically important medical and business functions in the acute care setting. These digital tools engage patients in their own care, expedite virtual or in-person evaluation, increase workplace safety, optimize staff workflow, provide patient decision support, shorten reimbursement cycles and provide strategic data insights in the fast paced tele-medicine, urgent and emergency care environments.

Our customers are large employers, insurers, telemedicine providers, ACOs, hospital systems and government health departments seeking to safely manage urgent and emergency care while engaging patients in their own healthcare decision-making.

Product Description:

Clearstep's Smart Access Suite offers advanced AI-powered agents via chat + voice for symptom checking, triage, and care navigation. This comprehensive suite empowers healthcare providers to optimize patient access, reduce unnecessary care utilization, and automate intake/patient inquiry workflows. 

Key Features:

  • AI-powered chat/voice agents experience comprehensive symptom(s) analysis
  • Clinically validated triage algorithms based on Schmitt protocols
  • Personalized care routing to appropriate resources (ER, urgent care, primary care, specialty care, virtual visits, self-care)
  • White-labeled and customizable to match your organization's brand, care options, and workflows
  • Plus & play integrations with most EMRs, CRMs, and scheduling systems

Clearstep's Smart Access Suite is the most prevalently adopted AI self-triage solution among U.S. health systems. It offers a powerful combination of clinical expertise and hybrid AI technology. Visit us at www.clearstep.health to see the Smart Access Suite agents in action.

About Clearstep:

Clearstep is the preeminent digital self-service triage and care navigation healthcare assistant on the market. It distinguishes itself as the sole AI chat-based triage solution crafted from Dr. Barton Schmitt's gold-standard telephone triage protocols, achieving an impressive accuracy rate surpassing 95%. With the largest health system deployments nationwide, Clearstep collaborates with esteemed institutions like HCA Healthcare, Mount Sinai, Novant Health, Tufts Medicine, Baylor Scott & White Health, and numerous others spanning over 15 states. Clearstep's innovative Smart Care Routing™ solutions empower healthcare organizations to effectively tackle critical challenges such as efficient self-service patient access and care navigation, patient acquisition and retention, call center deflection and automation, and optimizing capacity. Ultimately, Clearstep's solutions pave the way for enhanced experiences for patients and care teams alike. 

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

The PreMedicus® ER mobile app helps acutely ill or injured adults decide when and where to seek medical care by providing reliable preliminary diagnoses, trustworthy education, and accurate triage guidance with GPS directions to the most appropriate care setting. 

Pediatric use cases:

None provided

Users:

Adult patients with an iOS or Android mobile device (smart phone or tablet).

Description:

We white-labeled and fully-configured a COVID-19 screener to the care access points (hospitals, telemedicine providers, nurse hotlines, and at-home resources of a 17-hospital system (reach out to learn specifics). A COVID-alert message on the home page routes users to the option to screen their symptoms for risk of infection and presentation of system-wide care options. The entire process of whitelabeling, configuring, implementing, testing, and going live was complete in 5 business days.

Pediatric use cases:

Clearstep's virtual triage platform is able to route >99% of adult and pediatric chief complaints towards their evidence-based next step.

Users:

Once live, an e-mail campaign was sent out to 650,000 residents in the areas surrounding the system to inform them that they could screen their symptoms. The email achieved the highest engagement rates of any mailer ever (3x higher email open rate and click-through rates). The COVID screener was used 30,000 times in the first three days.

EHR Integrations

Integrations:

Pop health platform

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Would prefer not to disclose

Hardware Compatibility:

Mobile / Tablet (native app), Mobile / Tablet (web optimized)

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, athena, Other, Self-developed, NextGen, GE, eClinicalWorks, McKesson, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Other, Mobile / Tablet (native app)

Client Types

Differentiators

Differentiators vs EHR Functionality:
• Attracts new patients to your preferred networks. • Improves patient experience using predictably high quality digital interactions. • Delivers accurate and consistent digital triage decisions before and after ER arrival. • Creates opportunities for earlier intervention to reduce avoidable ER visits and admissions. • Provides essential clinical information to reduce provider workload.
Differentiators vs Competitors:
• Designed and tested in an IRB approved pilot study by academic physicians in an inner city high volume Emergency Department. • Digital literacy and mobile app user interface scientifically tested for acceptance by Medicaid patients. • Hyper-personalized digital diagnosis and triage capabilities comparable in accuracy to ED physicians in a high morbidity Medicaid population. • Easily integrated with EHR, telemedicine and post-acute care follow-up software. • Comprehensive population health management platform with customizable dashboards delivers value in sickness and in health. • Analytics capabilities for population health managers.
Differentiators vs EHR Functionality:
Clearstep marries disparate data sets that exist in various locations within the system. We take the responsibility to marry clinical content, provider directories, insurance & eligibility information, claims data, and scheduling systems so that your system's teams do not have to. Clearstep is ready-made and fully-supported by our development team.platform that is customizable to your health system's specific resources. Clearstep's business solution package also offers patient targeting to ensure that patients searching specific symptoms within a health system's geography are routed into that system via a seamless, effortless, already-built user experience.
Differentiators vs Competitors:
Clearstep is the only solution providing an end-to-end user experience that guides patients through all aspects of booking care. Our symptom checker is powered by the most accurate triage, diagnostic, and home care content available and is derived off content that is already used in 95% of nurse call centers in the country. Clearstep uniquely offers a natural language processing engine that can handle free-text descriptions of an individual's chief complaint. In addition to featuring the most accurate content available, Clearstep's digital dialog asks the least number of questions as compared to competitor platforms and provides a single next-best step. Competitors often provide multiple possible causes and next steps that reduce clarity for the end-user's next step.

Health Equity

After a pilot study involving ER patients, we adjusted some algorithms to include diagnoses of higher prevalence in minority populations to ensure fairness and avoid bias.

Data collection, use and privacy are transparently explained with opt-in options only for personalized data sharing.

Reading material was successfully tested for understandability in an inner city African American population.

Although our mobile app is very intuitive to use, we provide in-app user support and training through Zendesk during normal business hours.

Keywords

Images

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PreMedicus® ER Triage Menu.jpg

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Clearstep Digital Triage.png

Videos

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PreMedicus®️ ER Demo Video.mov

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Clearstep Virtual Triage

Downloads

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PreMedicus® Non-Confidential Exec Summary Sept 2024.pdf

Alternatives

Company Details

Founded in 2015

Founded in 2018

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